Hyundai Motor America Reviews 129

Had my wife’s car here, they didn’t put the oil plug in right and it came out and she drove with no plug, oil pressure, and no oil, if I had worked on this car, or any other shop and worked on this car and done this, the warranty would’ve been avoided for the areas versible damage that has been done to the motor. They put oil back in it and said it’s good to go. There’s no way for anybody to know that now I’m fighting with the corporate side and the dealership don’t trust your car in their hands. Now the car it’s consuming a lot of oil And the dealer is telling me that I’m wrong that running the vehicle without oil would not cause it to burn oil because they did that 40,000 miles ago. Even though I explained them that it’s gradually getting worse and now to the point where it was short 2 1/2 quarts when I changed the oil yesterday. The service Rider and the service manager both told me to my face that I was wrong and that couldn’t be the reason why it’s burning oil or consuming oil. The service manager got so mad at me that he copped his head to the side like you’re cracking your neck, bald up his fist and did this like hard bite. Smile thing you know when some guys do that before they’re gonna hit somebody in the face. And then they refused to work on my car, even though it’s under warranty and they’re the ones who didn’t tighten the oil plug all the way. And now my car is having issues. The warranty is almost up, and I’m dealing with corporate because this dealer tells you you’re wrong without even looking at the car. Mind you I’ve been a mechanic for 20 something years. So instead of just telling me, they’ll take a look at the car they told me I was wrong. Got very upset with me called my car to the front and wouldn’t even look at it. Mind you the cars under 100,000 miles still. I’m having issues with my other Hyundai and the White Paint and Hyundai not wanting to cover it even though they have an extended warranty on their paint now because of this issue.

I purchased my car from the dealership,brand new, and I was told that my car had a 10,000 miles warranty or 10 year warranty, whichever came first, on the power train and the engine, and axles were included, I have had problems and issues with the dealership, customer service, and the manufacturer, the warranty is a sell tactics to sell a car only.I paid for services not rendered when I purchased my car, nothing was free, and I paid for oil changes,tire rotation, alignment, cabin filters,and air filters,they didn't have the staff, they had only one person to do oil changes after numerous complaints, it was awful,and after almost six years of this, I had to take it to a certified mechanic to make sure that it was service properly, I was checking behind the dealership, and I was told that the oil change had not been changed, and I had been paying for these services, apparently, it was obvious that if they didn't service my car it would tear up quicker,because they would send me brochures often trying to get me to purchase a new car after the first year.
My car currently has safety defects issues, and a warranty issue, and five free extended warranties, instead of recalls. The dealer told me that he would put a axle on my car today, if I gave him over a $1000.00, and this axle is covered under my original warranty because I only have little over 37000 thousand miles on my car, customer service manager and the dealership manager told me that the axle wasn't covered, refused to send in prior authorization, and tried to scam and scheme me out of over a thousand dollars, this is why he stated that they would do it the same day, usually if they cover a warranty they make you wait months, I was told this by the employees, if you pay for it, the work is done the same day, these are horrible bad deceptive business practices,both managers were extremely rude and hostile, and was very discourteous, and told me if I didn't pay the thousand dollars to leave and they didn't have anything else to say,that customer service manager was the worst ever, his bad awful attitude was extremely horrible, he was worse than the dealership manager, they both were bad, and didn't repair my warranty covered repair
I left and called Hyundai Customer Care, and the representative stated that it was covered, the dealership stated that I bought my car at Capital Hyundai and I told them that they changed their name to get out of the warranty, it is a disgrace and a so called poor excuse for a business, the dealer was aware that the axle was covered.

When the dealership sold me this car,they were aware of these bad safety defects, such as engines catching on fire, stalling and etc, and other safety defects issues, that they refused to recall to keep the public from knowing and sent the secret warranties instead of recalls, they failed to disclose these issues and conceal them, so I could purchase a car,if I had known about these horrible Theta Engine, I would not have purchased the car, if I had known the truth about these safety defects that manufacturer created by installing the same engines in cars for numerous years, they knew about these engines, and they were aware, and they pleaded guilty to classaction, safety whistle blower told the truth, and they are not honoring any warranties, and are not making any recalls that are required by law, it is so unfair and unjust, I certainly would not have purchased this bad poor quality safety defective Theta lemon.it is pathetic that the manufacturer was aware of the safety issues, however,they kept installing the bad engines in numerous other cars,this was horrible, and the dealer and the manufacturer won't honor the warranties for the safety defects they created, they try and use any excuse,maintenance or the part is not cover I can't imagine any other dealership or manufacturer being this terrible,the warranties a pathetic hilarious horrible joke,I paid over $25000 for a bad lemon, they are not honoring the original warranty or the free extended warranty either,it is absurd,recalls are different than secret warranties, because they have to fix recalls, and this why they did the secret 5 year extended warranties because they are not honoring them,I don't, Hyundai, because they sell poorest quality vehicles, they try to make them look nice on the outside of car,the engine,powertrain,is a failed horrible disaster, I am a victim of their scams and schemes, BUYERS BEWARE AND AWARE. YOU COULD BE A VICTIM TO.
Hyundai, is not trustworthy, nor are they reputable and I don't believe anything they say,once the got my money, it is all lies, and didn't want to hear anything I had to say accept, wanted me to purchase a new car, they had the audacity to send me numerous brochures to purchase another one of their bad lemons, I am informed now, I made a mistake.

I purchased a 2023 Hyundai Santa Cruz, in 30k miles it's been in the shop 5 times. The AC went out for the second time. I made an appointment to have it repaired again. I was told Hyundai doesn't do loaner cars anymore. Last time it took 6 weeks to have the AC repaired. I called Hyundai Corporate and they told me they .at help with a rental car, however, it needed to be in the shop for three days first. I said but I have to go to work and what am I to do for the three days. Hyundai responded " not my problem".I traded the Hyundai Santa Cruz in for a Ford Ranger!

My experience with Hyundai Customer Care regarding my 2017 Sonata Hybrid was mixed.

On the positive side, they were responsive in opening a case, documenting my concerns, and assigning a representative from National Consumer Affairs to follow up.

However, the disappointing part was learning that Hyundai Customer Care had very limited ability to assist when the issue involved incomplete follow-up by an authorized dealership after warranty service. Even after multiple documented attempts to contact the dealer, I was ultimately advised that the matter was strictly between the customer and dealership, despite the dealership being Hyundai-authorized.

As a customer, this creates confusion because Hyundai branding and warranty support give the impression that there is stronger oversight of dealer service quality and follow-through.

My feedback to Hyundai: there should be a clearer process for helping customers when authorized dealers fail to properly document or complete small but important service items after major warranty repairs.

Hyundai Roadside Assistance is a joke. Be aware they white label this service from AAA. Damage to my car from the tow needs to be handled by AAA - Hyundai will not accept any liability and will not assist a Hyundai customer in getting any damage fixed.

You have been warned.

If I could I would give them 0 stars. I bought a 2024 Santa Cruz with the 2.5 turbo I have had so much trouble with it. It has had two remanufactured transmissions and it still having shift issues. I also had to take the vehicle in because the steering wheel was shaking. They rotated the rotors and it happened again they replaced the rotors. Then I had issues with the retractable tonneau cover they replaced it. I was having issues with the radio they had to reprogram it. They supposedly do an inspection of the vehicle they never said anything about my right shock leaking I had to point it out to them. They opened a new dealership on the east side. I took it there because the gas cap broke. They inspected the truck and didn’t notice that same right shock was leaking again. When they put it up on the lift they saw that both of them were leaking. They replaced it again. They also replaced the backup camera because it was blacking out. I am tired of going to the dealer. They tell me don’t worry your vehicle is under warranty. Yes that’s nice but who’s going to pay me for all the time i have wasted taking it and dropping it off and picking it up. This is crazy. Don’t ever by a Hyundai.

I bought my 2023 Hyundai Santa Cruz on November 24 2023. Bluelink is supposed to be in effect for 3 years. They shut it off Jan 19 2025. They told me that I am not the original or current owner and asked for proof. They asked for original paperwork and odometer statement. I had to go to the dealer and wait a week to get it. Why Hyundai America couldn't just call the dealership and straighten it out is beyond me. They have been in receipt of the paperwork proving I bought it new and that I am the original and current owner. They called to verify the information I sent them. If I could verify the information with a call, why did I need to send them the paperwork? Bottom line is they said it will take 5 to 7 days for them to review and see how they can get my Bluelink running again.

Hyundai paid off a toll fee that I incurred due to an error on NJ Toll road. Since they paid it I am unable to fight the claim and get the 2 $50 admin fees that they charged on an $.85 and $4.55 toll. They refuse to contact NJ toll to get the feel reversed and charged to my EZPASS. Instead they say it’s my problem and since they paid their is nothing that can be done. It took my at least 10 years and dozens of transfers to go around and around in circles to get absolutely no help. No they are charge me a sales tax on the toll fees that another state charged. How is that even possible? Their customer service is horrible- they don’t do right by their customers. Now I have to spend hours charging a sales tax that shouldn’t be charged to begin with. Truly dissapointed in everything about this company. I need help! How can they pay bills on our behalf and take away the consumers right to fight a fraudulent claim?

I purchased a brand-new Hyundai Tucson, and since the beginning, the vehicle has had excessive engine oil consumption. I consistently need to top off the oil about 2,000 miles before the scheduled oil change. The dealership has performed several tests and inspections but continues to tell me they cannot find any issues. This is extremely disappointing.

Additionally, the driver’s seat leather started peeling after only two years of use. This experience has been frustrating, and it will be the first and last time I purchase a Hyundai.

Langdale Hyundai of South Georgia
If you want a car to last over 5 years I wouldn't recommend a Hyundai especially if you need to deal with any service department in the US or Canada. My car was dropped off the 8th and I have to constantly call and check the status and get a service provider(Steven) who was helpful initually but then gets annoyed your calling(10 days no real diagnosis). As this being my only transportation I have no choice. After day 10 I was told my warranty does not cover a failure that is known recall and lawsuit for hyundai, and service insinuating they attempt to reach out to warranty and told no. Left shattered, confused, and heartbroken, I reached out to Hyundai corporate for answers, only to realize this service provider(Steven) never attempted to contact them! Told by Hyundai they will open now open a case. I called back and was told well no we didn't actually call and you probably only got a call center not the real Hyundai. To be honest with the dishonesty, fake genuine need to help; I feel any attempt to get my car repaired will be sabotaged to cover a service departments failure to assist. If your a regular American who does everything right, properly maintain your vehicle, and need dependable transportation to survive; I beg you don't get a Hyundai as they don't live up to their warranty and the service department pretends to be helpful. 25k down the drain! Your engine fell apart due to a known failure and we dont give a damn!

I purchased a new 2024 Hyundai Sante Fe in August 2004 at Crain Hyundai in Little Rock, and the vehicle legally became a lemon in Arkansas within 3 months of owning it (vehicle was in the shop for 2 months for repair). The first issue required a total transmission replacement in Nov 2024, and since then it has been brought in multiple times for sensor issues as well as other issues namely; In July 2025 as my fiancée and two children were in the vehicle turning onto a busy intersection the vehicle put itself into “limp mode” and stalled out in the middle of a the intersection nearly causing a catastrophic wreck. We took the vehicle to Crain Hyundai to have them fix whatever issue the vehicle has and correct it, but they were unable to diagnosis or repair anything and after having the vehicle for a few weeks they forced us to bring back their loaner and take back our vehicle with unresolved issues (nothing was diagnosed and/or repaired).

Upon retrieving the malfunctioning vehicle from Crain Hyundai I was informed by their service manager that we were dealing with a lemon vehicle and he provided me with a number to reach out to Hyundai corporate office to discuss a lemon law buyback / repurchase. They (Ms. Sue / Mr. Gurpreet have agreed that we are dealing with a lemon law eligible vehicle, but they keep delaying (started this process July 2025) and attempting to offer me less than what the state of Arkansas requires of them for a lemon law repurchase.

I would highly advise against buying one of their vehicles. In the unlikely chance that you end up with a lemon like i did, they will fight you tooth and nail to pinch every penny they can from you versus doing what is right and in my case what is legal for your states lemon law (I am literally scared for my life everyday I have to drive this vehicle).

My 2011 hyundai santa fe had to have the engine replaced because of that knocking problem. They didn't pay for it my extended warranty did.
My 2014 santa fe was using too much oil, I had the oil consumption done and I'm using two quarts every thousand miles. I had a combustion cleaning done so we'll see if it works. But I've seen so many other people complaining of this oil consumption. Why isn't Hyundai taken responsibility? Both tests just cost me $750 plus all the oil that I have been adding hundreds of dollars. I do not support Hyundai anymore. I will not buy another Hyundai.

This is the worst car company I ever dealt with. We bought Kona and they sold us maintenance warranty and when we try to get maintenance they give us 2 to 3 weeks appointment time. But the worst thing happen when the radiator start leaking and I try to get it fixed and the told me that the earliest they can give me an appointment is one month. My daughter use this car to commute to her job and she could not wait for a month and we got it fixed by Jeffy lube by spending about 1000. Then I try to get reimbursed for her as the car had a manufactured warranty but they refused on the basis that we did not get fixed by Hyundai dealer. I explained to them that I tried but I was not getting appointment from Hyundai dealers. I try everthing in my capacity but they keep on extending my case and I end up getting no reimbursement of my money. They claims to have best warranty but I find out that they have the worst warranty. If your car brakes down they will give you a date which is not workable for you and if you get it fixed by some other shop they will not reimburse you. Not to mention you will have so many issues with your car. Please don't confuse Hyundai with Japanese, American , or European car company where you get appointmnet in days. This is a worst car company with no ethics and will try to rip you. I will never ever buy car from them and advise everyone the same.

Horrible. Representative on initial call listened attentively, wrote down all my complaints about my new car purchase with broken parts, no help from dealership. Rep told me everything sounded quite valid and in need for attention, that she would get back to me. Next call with same rep said they cannot assist since I purchased car from a third party Hyundai dealership and said I need to go to a local Hyundai place. Said she would email those locations. Never recieved email, contacted her and was told she never said she would provide that info.
So inaddition to a horrible purchase experience, I continue to have no one from Hyundai to assist me. How can they sell me a new car that had broken parts 3 days later that needed immediate repair. I will continue my quest until they step up and do something!

Hyundai did not honor a TSB or warranty for my 2020 Hyundai Venue. The transmission totally failed at 95000 miles. I've lost all faith in the car and the larger brand itself. Thanks for nothing Hyundai.

Hyundai does not honor its warranty unless you hire a lawyer and then wants to hide its malfeasance with non-disclosure agreements. This company is shady and should be shut down.

Hyundai Warranty Nightmare – Beware of Their Tactics to Deny Valid Claims

I own a 2013 Hyundai Veloster with only 144,000 miles on it. Recently, the engine developed a serious issue — the bearings failed. I brought the vehicle to a Hyundai dealership, where they removed the valve cover and confirmed internal engine damage.

At first, Hyundai requested just one year of oil change receipts. I went to the shop where I always have my oil changed, got the receipts, and provided them to the dealership, who then submitted them to Hyundai.

A few days later, Hyundai asked for more information, saying the receipts needed mileage listed. I got detailed receipts from my shop with mileage included and took them back to the dealership. Before I even made it home (less than an hour), I got a call saying the receipts were rejected again — this time because they didn’t have my VIN number on them.

Once again, I returned to the shop, had the VIN added, and delivered the updated receipts. A few days later, the dealership called to say my warranty claim was denied — despite giving them exactly what they asked for. The reason? Alleged "excessive abuse" and “lack of maintenance records,” even though I provided everything Hyundai had requested.

Out of options, I filed a complaint through the Better Business Bureau and entered into arbitration as part of the Hyundai class action lawsuit for engine failure — a known issue with the 1.6L engines. But even there, I was denied again. This time the arbitrator cited a “9-year gap in maintenance records.” This was the first time a 10-year history was brought up — Hyundai never asked for that initially. It felt like they moved the goalposts to avoid responsibility.

I'm now left with a paid-off vehicle and a blown engine, with no support or resolution from Hyundai. It’s frustrating, disheartening, and frankly unethical. Despite following all of Hyundai’s requests and proving regular oil changes, they used vague language and shifting requirements to avoid honoring their warranty.

This situation makes it clear to me: Hyundai cannot be trusted to stand behind their vehicles or support their customers when it matters most. I would strongly advise anyone thinking of purchasing a Hyundai to think twice, especially if you care about long-term support and accountability.

We had the misfortune of buying one of the Hyundai Sonatas that had the theft problem with the engine immobilizer defect.
There was no remedy available for quite a long time, so we decided to protect our investment by purchasing a car alarm. Finally, a year or so later, Hyundai came out with a software update. The problem is that we'd already spent the money and could not use the update since our alarm was incompatible.
We requested a refund for our car alarm but they refused to help us - even though it was their defect at fault. Our car would have been vulnerable to theft for over a year prior to the update had we not gotten our own protection.
Hyundai is a company we will never buy another car from again. We had bought a number of Hyundai vehicles in the past, but NEVER AGAIN.

Hyundia Customer care after 5 phone calls and an escalation which could not be escalated any further (I guess she owns the company?). All I got was " I am sorry but you will need to contact the dealer" or Bluelink or basically anyone but them. They did nothing to try to assist. Also note you can only escalate once per case so use it wisely - after the first one (which was also not helpful) you just have to accept whatever they say. I will not be recommending or buying any more Hyundia's! Absolutely disgraceful customer service.

I couldn’t be more disappointed in Hyundai who has been a life long brand in my family for almost 35 years. We just simply want Hyundai to intervene with the dealership who is selling their brand new vehicles and has gotten our paperwork incorrect. The paperwork they have submitted Hyundai and Hyundai motor financing is not correct and I do not see why Hyundai America cannot intervene to ask the dealership to do what they are supposed to for a customer that has bought their brand of car. This is clearly not the Hyundai America that I was used to dealing with for the last 35 years. I could not be more disappointed or disgusted over the whole situation. Considering what I am now going through after 35 years I will never buy another Hyundai. I will never recommend another Hyundai and I would highly suggest anyone to steer clear from Hyundai. Not that they make a bad car but if you have any kind of problem on the back end, I cannot confidently tell you that it is going to be resolved in a professional manner or in one that shows any inclination of appreciation, especially for a customer that has bought a brand new 2025 vehicle.