Difficult to deal with and terms and conditions partly hidden purchased an item for £250 and ended up with fees totalling over £800. So be careful, I have not been treated with contempt like this befo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platfo... See more
Company replied
Too slow to register, failed to get on line to bid.
Company replied
Be careful everyone if you’re buying a… Be careful everyone if you’re buying a vehicle from this auction, make sure you read the times and conditions because they some hidden cost could add up to qui... See more
Company details
Information provided by various external sources
Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 203 725 5500
- customersupport@i-bidder.com
- i-bidder.com
2.4
Poor
622 reviews
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There is no protection from your bank…
There is no protection from your bank now that this platform has allowed auctioneers to take payment directly from bidders via bank transfer. Don't lose your money
4 June 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Wow. What a shower
Wow. Why is nothing ever straight forward these days?
Won an item, not an overly expensive one - VAT, buyers commission etc ( all as expected ) was added but then a £30 premium charge added. Sheffield couldn’t give me a straight answer as to what this charge was for so I’ve declined to pay. They’ve now blocked my account.
3 June 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
rubbish quality
It"s a fraud i bought 11 items and 4 electronic items are not working, onw ninja dual air frayer not onlt broken its full of meat grees.
13 May 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
FRAUDSTERS & UNTRUSTWORTHY
wow , what a load of liars. Our company had won a lot on an auction in Nottingham which is a much needed piece of plant and will become very useful to us as a company. We were prompted immediately for payment of thousands of pounds and purchased the delivery costs too. We have now had to hire in equipment to cover this work at an additional cost as we had not received the plant. Since then they have held more auctions and we are still awaiting our item from over a month ago. The dialog has been evasive and lies from the getgo. AVOID LIKE THE PLAGUE we are now seeking legal advice and are about to report this to the police as this is FRAUD in anyone's eyes.
2 April 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Dear God what a mess of good sellers…
Dear God what a mess of good sellers and scammers all in the same place. Tread very carefully there, especially on i-bidder , Supreme Auctions
30 April 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Great company to deal with and very helpful
Great company to deal with. After a bad start on my part, they put things right for me. I found them very helpful.
26 April 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for your review! We're absolutely thrilled that you're loving our platform!
Our Customer Support team will be so pleased to hear about your positive experience with our service.
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
Being robbed by supreme auctions in the…
Being robbed by supreme auctions in the daylight while their customer service isn’t responding and you have to wait 50 minutes and then they hang up on you and i bidder as a connector isnt helpful at all and they dont answer my emails .
10 April 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
I hadn't used my account for a while
I hadn't used my account for a while, and had difficulty getting back in. Monique on livechat was great, she understood immediately what i needed and made it very easy for me to get back into my account. It was great dealing with a human being rather than struggling to get past a chat bot. Well done i-bidder.
25 April 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for your review! We're absolutely thrilled that you're loving our platform!
Monique will be so pleased to hear your wonderful feedback.
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
Reply from i-bidder.com
Thank you so much for your review! We're absolutely thrilled that you're loving our platform!
Our Customer Support team will be so pleased to hear about your positive experience with our service.
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
Excellent auction house whether you are…
Excellent auction house whether you are selling or buying!
6 April 2024
Unprompted review
Reply from i-bidder.com
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with our platform.
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
I-bidder is allies to the many scam…
I-bidder is an ally to the many scam auctioners it has on its platform. They do nothing whenever a company is reported to them, they promise and never live up to their promises. Stop sharing the email, you wont do anything or hold the auctioner accountable. Your platform breeds fraud. You are directly and indirectly a CON as is the case with most of the auction companies you are too scared off.
29 February 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Do not deal with those lunatics.
i would not deal with I-bidder as they would not have your back in any dispute with auctions which is likely to go wrong especially when you dealing with the lunatics from International Auctions.
i'm over £400 down and haven't received my items from international auction and when asking I-bidder to help they said they would not help in this matter as it's none of their business.
27 March 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Helpful and prompt
13 March 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for your review! We're absolutely thrilled that you're loving our platform!
Our Customer Support team will be so pleased to hear about your positive experience with our service.
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
ASSET AUCTIONS
ASSET AUCTIONS - Asset Auctions starkly illuminate the depths to which online auctioning has plummeted, casting a severe shadow over I-Bidder's esteem. The experience my partner was subjected to, characterised by a blatant neglect and avoidance, underscores their notoriety. Once the payment is made, trying to get in touch with them becomes as futile as attempting to catch smoke with your bare hands - a complete abandonment. Though there's a mutual responsibility for not probing the plethora of negative reviews on Trustpilot, it doesn’t pardon the sham masquerading as a reputable business. A quick glance at the overly positive reviews on asset-auctions.co.uk suggests a smokescreen, likely manufactured by the company itself to obscure the genuine distress depicted in the truthful criticisms. These narratives of financial commitments followed by utter neglect suggest operations dangerously close to fraudulent. It's astonishing that I-Bidder seemingly neglects its obligation to vet its auctioneers, allowing such dubious activities to go unmonitored. If this debacle is indicative of I-Bidder’s oversight, then my engagement with them will decisively end.
11 February 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
DO NOT USE!!!!
DO NOT USE!!!!
We purchased an item and understand the auction process. Asset Auction gave us a delivery price and then said the item could not be delivered, they continually changed the listing after we bid and won the item. Asset auction do dont answer their emails very readily and the phone number they gave us to arrange to collect the item is on constant v-mail. The listed item was meant to be Nottingham but suddenly the collection changed to Rotherham...this was not in the listing when we bid and we only bid based on a delivered price given by Asset Auctions
28 February 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Allow scammers to sell
Ibidder itself is a good platform for making auction bids from reputable auctioneers, however they do allow scammers (eg. supreme auctions) to sell scrap on their site with absolutely no comeback.
If they were to stop these companies from selling on their site, everybody except the dishonest auctioneers would be happy.
26 January 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Super efficient and easy
Super efficient, big variety of choice, simple and easy.
14 February 2024
Unprompted review
Reply from i-bidder.com
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with our platform.
We hope you keep exploring and enjoying everything i-bidder.com has to offer!
Best Wishes,
The i-bidder Team
Allowing scam auctions!
Allowing scam auctions!
They are allowing scam auctions of vehicles even when they have proof it's a scam, police and companies house notified this morning (12/02/2024).
DO NOT BID ON ANYTHING HERE
11 February 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Shocking firm
Shocking firm. I did pull out of 2 bids that I won but at the time I was not well and explained this to them but they have blocked me from all the auctioneers. Customer service shocking. The auctioneers do have great bargains.
10 February 2023
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
It was quick to answer my problem and…
It was quick to answer my problem and it was easy to follow their instructions
30 January 2024
Unprompted review
Reply from i-bidder.com
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with our platform.
We hope you keep exploring and enjoying everything i-bidder.com has to offer!
Best Wishes,
The i-bidder Team
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