I2ioptometrists Reviews 

352
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly approach, often noting how they go above and beyond to help. The service is frequently described as first-class, with many appreciating the thorough eye tests and the absence of high-pressure sales tactics. Customers also highlight the impressive and diverse selection of frames and lenses, including options for specific needs like varifocals and lightweight designs. Many reviewers appreciate the personalized attention, with staff taking time to understand individual concerns and provide tailored recommendations without pressure.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as first-class, excellent, and... See more

Product

Users describe positive interactions with product, highlighting a huge and impressive selection of... See more

User experience

People report positive experiences with the user experience, often describing it as excellent and welcoming.... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch and phenomenal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more


Company details


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5.0

Excellent

TrustScore 5 out of 5

352 reviews

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5.0

All reviews

(352)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with i2i for over 20 years

I have been with i2i for over 20 years. The optometrists are very professional, thorough and approachable and always take any concerns I’ve had seriously. Never had any problems with service or my glasses, but I also have to say the staff are great too.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!Really good experience from start to…

Really good experience from start to finish. David couldn’t have been more helpful with his advice, patience and friendliness.
My eye exam was thorough and efficiently carried out and Steve the optometrist was friendly, helpful and professional.
Glad I chose i2i and would highly recommend.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic and professional…

Absolutely fantastic and professional service. The guys & girls couldn't do enough for you and their knowledge is second to none. I genuinely wont be using anyone else going forward. Also their range in glasses is superb. Thank you guys for all your help.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent optometrists

Excellent optometrists. Amazing staff, incredibly helpful and knowledgeable. High quality products. Would not shop anywhere else for all my eyewear needs.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Friendly & Knowledgeable Service

Love this optician, they are always really friendly and make you feel valued. Each step is clearly explained and you are given the relevant options with no 'hard sell'.
Today I had my eyes tested and was really pleasantly surprised with how quickly and efficiently this was done, I was guided through the various steps very smoothly. The opitician took the time to explain what was happening and at the end gave a breakdown of what my new prescription meant and what my options were.
They were happy to arrange for new prescription lenses for my old glasses, and also talked me through current option styles and prices. I found the total price to be very affordable for what I had decided to go with, especially for a second pair. I will need to go back to have new lenses fitted to my current glasses but I had expected that as they are prescription.
Overall very please, can't recommend enough.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

BEST PLACE!

Never a bad experience at i2i!

Staff are incredibly helpful and very chatty. They're very warming individuals who make you feel like you've been friends for many more years than you have been a customer, and the service they provide is immaculate.

Highly recommended that you check them out for your eye care and your eyewear essentials, they have an amazing stock of designer frames at great prices!

Shoutout to you all, forever my go-to optometrists!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Professional Eyecare

I have been in the care of Stephen Gallagher and his team at 121 in Glasgow for some years now and cannot praise them enough. They are professional, courteous, and extremely thorough. Their customer/client care is superb.
I would commend them to anyone looking for support in the care of their eyes and in the choice of appropriate therapies, interventions, or new glasses or lenses.

4 March 2024
Unprompted review

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