I2ioptometrists Reviews 

352
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, always going the extra mile to make people feel welcome and comfortable. Many highlight the exceptional service, noting thorough eye tests and personalized attention that ensures a smooth and pleasant experience. Reviewers appreciate the genuine advice and lack of pressure during their visits. The selection of products, including impressive frames and varifocals, is also highly regarded, with staff providing excellent guidance to help customers find the perfect fit. Many customers express long-term loyalty, having returned for years due to the consistent first-class service and trust in the company's expertise and care.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as first-class, excellent, and... See more

Product

Users describe positive interactions with the product, highlighting the impressive and extensive selection of... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more


Company details


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5.0

Excellent

TrustScore 5 out of 5

352 reviews

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5.0

All reviews

(352)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience with I2i was great

Experience with I2i was great. Visited the Finnieston branch where Lisa saved my broken spectacles by realigning them perfectly and also helped me select my new Oakley glasses and gave really good advice on how I need to maintain them. 10/10 would recommend it to friends as well!!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Very friendly, professional and knowledgeable team with a great range of glasses to choose from. Highly recommend

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Satisfaction

As always my wife and I received a very thorough,friendly and efficient service ,carried out by staff who are a credit to the company

9 July 2024
Unprompted review
Rated 4 out of 5 stars

The Service is very very good well looked after

The Service is very very good and deserves a 5 star.
The choices of products and knowledge of products is very very good 5 Stars and they do know how to deal with complicated Scenarios like mine.
Some passing of information between people could perhaps improve as sometimes I get contradicting information.
But overall the Service is good and it seems you are well looked after. (I have used 4 different opticians so I can compare this very well)

28 June 2024
Unprompted review
Rated 5 out of 5 stars

i just want 2 say…

All the staff at i2i but especially Sarah and Stephen, make me feel a valued client and that I’m getting the very best eye health treatment.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

An exemplary thorough eye examination.

My experience with Stephen was reassuring thorough and really pleasant! Fortunately I was given a cancellation which was held in a very modern setting and Stephen’s calm and caring manner put me at ease instantly! Excellent service which I will definitely recommend!

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Dreaded Eye Test

I have a fear of getting my eyes tested as I have astigmatism and my prescription is quite complex.
I normally go to a high street chain opticians. However after having been wrongly prescribed on more than one occasion I decided to go to an independent optician.
What a difference, the experience and customer care by the staff at i2i at Howard street in Glasgow was first class. Stephen the optician was exceptional and also Mickey who guided me through the narrow list of glasses I could choose based on my prescription. I will now be a loyal customer going forward.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Great opticians

Stephen is totally at the top of his field. Fantastic optician and a very professional and friendly guy. I'd never want to go anywhere else. The whole team are great too and I always get great advice on what frames suit me best.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

I have been going to i2i for so many…

I have been going to i2i for so many years and it’s always a pleasure to get my eyes tested and also browse round trying on a fantastic selection of frames. The staff are all super friendly and knowledgeable. Highly recommend paying them a visit.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was outstanding

Customer service at Glasgow store was outstanding , from initial call , to selection of frames to picking up my new glasses
Suzanne was warm , professional and endlessly patient , as was her female colleague who helped bring frames
. Mikey was great when I went to collect my new specs
. I shall never go anywhere else now .

Everyone genuinely cares and are so happy to be there

6 May 2024
Unprompted review

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