Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
JUST AMAZING customer service. What a joy to receive very prompt replies, and lovely correspondence. I was returning an item that simply didn't work in the room I had bought it for AND Chloe could not... See more
Company replied
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
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Company details
- #108 of 230 best companies in Homewares Shop
- #10 of 13 best companies in Art & Antiques
- #65 of 200 best companies in Online marketplace
- #6 of 19 best companies in Poster Shop
- #43 of 67 best companies in Prints and signs store
- #19 of 31 best companies in Rug Shop
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Great customer service
There was a mishap with the order - my print came scaled wrong, and after disputing with the very friendly customer service, my print was replaced with the correct one at no additional price!
Great quality of the canvas print and wonderful support! Highly recommended
15 January 2026
Unprompted review
Reply from Fy!
Hi Simon
Thank you so much for your kind and detailed feedback.
We’re sorry to hear there was an issue with the scaling of your print initially, but we’re really pleased our customer service team was able to resolve it quickly and get the correct replacement to you at no additional cost. Providing friendly, fair, and efficient support is something we truly value.
It’s wonderful to hear that you’re happy with the final canvas quality and the overall experience. Thank you for highly recommending us—it genuinely means a lot to the whole team.
Thank you
The Fy! Team
Friendly customer service and lovely…
Friendly customer service and lovely prints
22 January 2026
Unprompted review
Reply from Fy!
Hi Zoe
Thank you for your kind words.
We’re delighted to hear you had a positive experience with our friendly customer service and that you love the prints. Your support and feedback truly mean a lot to us.
We hope to welcome you back again soon.
The Fy! Team
So far great costumer care
So far, even tho I have not yet order the printer I need, the service it’s been excellent.
I have had questions which were answered in a prompt time manner and with extreme kindness, which is kind of rare nowadays.
22 January 2026
Unprompted review
Reply from Fy!
Hi Marta,
Thank you so much for your thoughtful review.
We’re really pleased to hear that your experience with our customer service has been excellent so far, even before placing your order. Taking the time to answer questions promptly and with genuine kindness is something we truly care about, so it means a lot to know that it stood out to you.
Whenever you’re ready to place your order, we’ll be here to help every step of the way. Thank you again for your kind words and trust in us.
Best,
Fy Team
A company you can trust!
Quick delivery, advised in advance of when delivery would be. The products are packaged well and I was delighted with my several purchases, they're beautiful, vibrant colours as illustrated. Additionally, there was a slight issue with one of the prints. I emailed and received excellent communication, professional and friendly customer service from Chloe without any further stress. I would highly recommend this company, well done 🙂
19 January 2026
Unprompted review
Reply from Fy!
Thank you so much for this wonderful review, Linda.
We’re delighted to hear that you were happy with the quick delivery, advance updates, and the quality of your purchases. It’s great to know the colours and finish matched your expectations and that the packaging arrived safely.
We’re also really pleased that when a small issue came up, it was handled smoothly and without stress. Your kind words about Chloe and her professional, friendly support will mean a lot to her and the whole team.
Thank you for trusting us and for your strong recommendation—it truly encourages us to keep doing what we do. We hope to welcome you back again soon 🙂
Cheers,
Fy! Team
Very prompt customer service.
Very prompt customer service.
I have purchased a few canvasses from IamFy and have always been very happy with them and the customer service received.
9 January 2026
Unprompted review
Reply from Fy!
Hi Michelle,
Thank you for your kind words and continued support.
I am really glad to hear you have been happy with both the canvases and the service; it genuinely means a lot to us.
We truly appreciate your trust in us and look forward to serving you again soon.
Kind Regards,
The Fy! team
Lovely art, excellent customer service
We ordered 4 prints - 3 were perfect, one large canvas arrived damaged. Service from Chloe was amazing. No quibble refund was fast… just needed few photos and refund was agreed.
15 January 2026
Unprompted review
Reply from Fy!
Hi Claire,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you loved the artwork and that three of the prints arrived in perfect condition. While it’s unfortunate that one canvas was damaged, we’re glad Chloe was able to support you quickly and make the resolution process straightforward.
We aim to handle situations like this with as little hassle as possible, so it’s great to know the refund was arranged smoothly and promptly.
Your trust means a great deal to us, and we truly appreciate your support of FY!.
Best,
The Fy! Team
Quick shipping and well packaged
Quick shipping and well packaged. Had an issue with one of the products but Fy customer service were extremely responsive and organised a replacement quickly!
16 January 2026
Unprompted review
Reply from Fy!
Hi Stephanie,
Thank you for taking the time to share your experience with us.
We’re pleased to hear that your order arrived quickly and was well packaged, and we really appreciate you highlighting this. While we’re sorry that one of the products wasn’t quite right initially, it’s great to know our customer service team was able to step in promptly and arrange a replacement for you.
We always aim to make things right as efficiently and smoothly as possible. Your feedback means a lot to us, and we truly value your support of FY!.
Kind Regards,
The Fy! Team
My product arrived in good time
My product arrived in good time. The quality of the print was excellent. Unfortunately there was a little damage to the frame. However the customer service department were extremely helpful and efficient.
8 January 2026
Unprompted review
Reply from Fy!
Hi Kristi,
Thank you for taking the time to share your experience with us.
We’re pleased to hear that your order arrived in good time and that you were happy with the quality of the print. While it’s disappointing that there was some damage to the frame, we’re glad our customer service team was able to assist you efficiently and help resolve the issue.
We always aim to make sure our customers feel supported if something isn’t quite right.
Your feedback is greatly appreciated, and thank you for choosing FY!.
Kind Regards,
The Fy! Team
Great experience with the customer service team
I had an amazing experience with the customer service of Fy!.
A product that I ordered just some days before Christmas was taking a very long time to get delivered. This was not due to a mistake of Fy!, but due to some issues with the delivery company (and probably with the border controls, given that the parcel needed to be sent from the UK to an EU country).
Nevertheless, the customer service team of Fy! has been amazing: they took care of my issue, they helped me track the order and they accurately kept me posted throughout the entire journey of the parcel, until it finally got delivered. Moreover, Phindile (the member of the customer service team who took care of my issue) has always been extremely kind and has always replied very promptly to my emails. So rarely in my life I have found such an efficient customer service team.
15 January 2026
Unprompted review
Reply from Fy!
Hi Paride,
Thank you so much for taking the time to share such thoughtful feedback.
We’re delighted to hear that our customer service team was able to support you during what was understandably a stressful wait, especially so close to Christmas. Keeping our customers informed and supported throughout their order journey is extremely important to us, and it’s wonderful to know this made a real difference for you.
We’ll be sure to pass on your kind words to Phindile, who will truly appreciate the recognition.
Thank you again for your trust and support of FY!.
Best,
The Fy! Team
I had a great experience with FY
I had a great experience with FY! I ordered a very large picture, which arrived when expected. Quality of picture and frame was excellent. Unfortunately, there was a crack in the glass, which had been caused in transit (the box had been damaged). When following up with me to check in on my experience, I highlighted the issue to Chloe and the CS Team who were very apologetic (despite it not being FY!'s fault) and wanted to correct the situation immediately, which they did. Really refreshing, when compared to many other companies.
15 January 2026
Unprompted review
Reply from Fy!
Hi Karl,
Thank you for sharing such a detailed account of your experience with FY!.
We’re delighted to hear that your artwork arrived on time and that you were pleased with the quality of both the print and the frame. While it’s disappointing to learn that the glass was damaged on arrival, we’re glad Chloe and the wider customer service team were able to step in quickly and resolve the situation for you.
Making things right and ensuring our customers feel supported is extremely important to us. Your kind words truly mean a lot, and we appreciate your trust in FY!.
Kind Regards,
The Fy! Team
I made a typo on my email address so my…
I made a typo on my email address so my orders were not showing. I contacted customer service and they had the problem solved in one day. My pictures arrived the same day and I am very pleased with them. Great customer service and products.
12 January 2026
Unprompted review
Reply from Fy!
Hi Jean
Thank you for sharing your experience with us. We’re really glad our customer service team was able to spot the issue quickly and get everything sorted for you without delay. It’s great to hear that your pictures arrived the same day and that you’re pleased with them.
We know how frustrating small hiccups like this can be, so it’s lovely to know that the support and the final result met your expectations. Your kind words about both our service and our products mean a lot to us, and we truly appreciate you taking the time to leave a review.
Kind Regards,
The Fy! Team
Bubbles in print
I ordered a large framed print as a gift and was really impressed with the speed of delivery and I loved the frame. Unfortunately my print had some bubbles in it. Once reported the customer service team quickly responded to resolve the issue and they have arranged a replacement print. - thank you!
10 January 2026
Unprompted review
Reply from Fy!
Hi Karen,
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that the delivery was quick and that you loved the frame, and we’re sorry that the print itself wasn’t perfect when it arrived.
We appreciate you flagging this, and we’re glad our customer service team was able to step in quickly and arrange a replacement for you.
Your feedback helps us maintain the quality we aim for, and we hope the new print is everything you expected.
Cheers
The Fy! Team
Lovely print on high-quality paper
Lovely print on high-quality paper, colours are as vibrant in real life as they looked online. Very well packaged with zero plastic too.
9 January 2026
Unprompted review
Reply from Fy!
Hi Katie,
Thank you so much for taking the time to share this.
We’re really pleased to hear that the print lived up to what you saw online and that the colours and paper quality made a great impression.
Careful packaging is something we put a lot of thought into, so it’s lovely to know that this stood out too, especially our efforts to avoid plastic where possible.
Your feedback means a great deal to us and helps reassure future customers about what they can expect. We truly appreciate your support and hope the piece continues to bring a bit of joy to your space.
Kind Regards,
The Fy! Team
Fantastic quality & customer service
My order arrived quickly and was very nice quality. However I had to return it as it wasn't quite right for the intended space. Customer service was fast and impeccable. Very impressed.
11 January 2026
Unprompted review
Reply from Fy!
Dear Suzy,
Thank you for sharing your experience with us.
We’re delighted to hear that your order arrived quickly and that you were pleased with the quality. While we understand it wasn’t quite right for the space you had in mind, we’re really glad the return process felt easy and that our customer service team could support you promptly.
Creating pieces that customers love in their homes is at the heart of what we do, and just as importantly, making sure you feel looked after when plans change. Your kind feedback truly means a lot to us, and we appreciate you taking the time to leave a review.
We hope we’ll have the chance to help you find the perfect piece for your space in the future.
Kind Regards,
The Fy! Team
Excellent service
Excellent service. The original courier lost my item. Once informed, the Fy team quickly arranged and dispatched a replacement. The item was a gift and despite the delay, once received the recipient was very pleased especially by the quality of the selected frame.
5 December 2025
Unprompted review
Reply from Fy!
Dear Coralie,
Thank you for taking the time to share this with us.
We’re really pleased to hear that our team was able to step in quickly and resolve the issue for you. While we’re sorry for the initial inconvenience, it’s reassuring to know the replacement reached you and that the gift was well received.
We’re especially glad to hear your feedback on the quality of the frame, as this is something we take great care in curating. Your patience and understanding are truly appreciated, and it means a lot to us that the experience ended on a positive note. Thank you for trusting Fy with such a thoughtful gift.
We hope to support you again in the future.
Kind Regards,
The Fy! Team
Great products and service
Great products and service. I had a few queries and the team were really quick to respond and resolve.
6 January 2026
Unprompted review
Reply from Fy!
Dear Ciara,
Thank you for your lovely feedback. We’re delighted to hear that you’re happy with both the products and the service, and that our team was able to answer your queries quickly and effectively.
Providing thoughtful, well-made pieces alongside responsive and helpful support is something we care deeply about, so it’s great to know that came through in your experience. We really appreciate you taking the time to share this and hope to support you again whenever you need us.
Best,
The Fy! Team
They are doing it the right way
This company is doing things the right way. My order arrived and unfortunately wasn't in the best condition, which they apologized for and had the vendor send a replacement. You can count on them to ensure that you're happy with the transaction.
4 January 2026
Unprompted review
Reply from Fy!
Hi Andrew,
Thank you for taking the time to share this.
We’re really sorry that your original order didn’t arrive in the condition it should have, and we appreciate you letting us know so we could put things right. I’m glad we were able to arrange a replacement quickly and make sure you were taken care of.
It genuinely means a lot to hear that you felt supported throughout the process. We know how disappointing it can be when something doesn’t arrive as expected, and making sure our customers are happy in the end is very important to us.
Thank you again for your understanding and for trusting us with your order.
Kind Regards,
The Fy! Team
Excellent customer service from Chloe…
Excellent customer service from Chloe @fy
5 January 2026
Unprompted review
Reply from Fy!
Hi Caroline,
Thank you so much for taking the time to share this lovely feedback 😊
We’re really glad to hear you had a great experience, and we’ll be sure to pass on your kind words to Chloe. She’ll be delighted to see this!
Providing helpful, thoughtful support is something we truly care about, so it means a lot to know it made a difference for you.
Thanks again for choosing us and for leaving such a positive review.
Kind regards,
The Fy! Team
Loved our framed prints
Loved our framed prints. Amazing customer service - one print was received damaged and FY replaced this with absolutely no fuss. Would use again
23 December 2025
Unprompted review
Reply from Fy!
Dear Customer,
Thank you so much for taking the time to share this. We’re absolutely delighted to hear you loved your framed prints 💛
While we’re sorry that one of the pieces arrived damaged, we’re really glad our team was able to resolve it quickly and smoothly for you. Making sure you’re happy with both the artwork and the experience is incredibly important to us.
Thank you again for your kind words and for choosing Fy! We’d love to welcome you back anytime ✨
Warm wishes,
The Fy! Team
Reply from Fy!
Hi Adrian,
Thank you so much for your kind words! 🌟
We’re delighted to hear you had a great experience and truly appreciate your recommendation. If there’s ever anything we can help with in the future, please don’t hesitate to reach out.
Cheers,
Fy! Team
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