Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
JUST AMAZING customer service. What a joy to receive very prompt replies, and lovely correspondence. I was returning an item that simply didn't work in the room I had bought it for AND Chloe could not... See more
Company replied
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
Company replied
Company details
- #109 of 230 best companies in Homewares Shop
- #10 of 13 best companies in Art & Antiques
- #66 of 202 best companies in Online marketplace
- #6 of 19 best companies in Poster Shop
- #43 of 67 best companies in Prints and signs store
- #19 of 31 best companies in Rug Shop
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prints and customer service
Lovely prints - had an issue with one bring horizontal rather than vertical but contacted customer service and it was sorted quickly by Chloe and a refund issued immediately, great customer service!
20 February 2026
Unprompted review
Reply from Fy!
Hi Will,
Thank you so much for your lovely review!
We’re delighted to hear you’re happy with the prints, and we really appreciate you flagging the orientation issue. I’m so glad Chloe was able to step in quickly and get everything sorted with an immediate refund. We’ll be sure to pass your kind words on to her.
Thank you again for your support and for recognising the team’s effort. It truly means a lot!
Kind Regards,
Fy! Team
Customer service went above and beyond…
Customer service went above and beyond to help with a courier issue, Massive thank you to Chole!
Prints look absolutely lovely, well packaged, clear sizes and easy to frame!
18 February 2026
Unprompted review
Reply from Fy!
Hi Alex,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. Courier issues can be frustrating, so it means a lot to know that Chloe was able to step in and support you. We’ll be sure to pass on your kind words to her.
It’s also fantastic to hear that you’re happy with the prints themselves, from the packaging to the clarity and sizing. We put a lot of care into making sure everything arrives ready to enjoy and easy to frame.
Thank you again for your support and for taking the time to share your experience. We truly appreciate it!
Cheers,
Fy! Team
Fantastic Customer Service
Customer service was brilliant. Chloe handled my case and she was polite, quick to respond and extremely helpful. Would definitely recommend Fy! if you’ve had bad experiences elsewhere.
20 February 2026
Unprompted review
Reply from Fy!
Dear Callum,
Thank you so much for your fantastic review!
We’re thrilled to hear that you had such a positive experience with our customer service team. Chloe will be especially pleased to know her polite, prompt and helpful support made a difference. We’ll be sure to share your kind words with her.
It means a lot that you’d recommend Fy!, especially to those who may have had disappointing experiences elsewhere. We’re committed to making every experience a great one, from start to finish.
Thank you again for your support. We truly appreciate it!
Kind Regards,
Fy! Team
Great prints!
After trawling through a number of other sites selling wall art prints I ordered three framed prints from Fy! I wanted something a little different from the norm and found them here. I then received an email to remind me that I had not ordered my two free unframed prints which I was eligible for. I consequently received my framed prints followed a few days later by the free prints after a few emails back and forth with Chloe. We are so pleased with all the prints. The framed ones look great on our living room wall and have been much admired. I am sure once we frame the free prints they will also look good.
I have to mention Chloe again who went above and beyond to help with my confusion with how to order the free prints after my initial order. I’m blaming it on my having a senior moment. Customer service at its best. I would happily recommend Fy! to anyone wanting great prints from great artists at reasonable prices.
19 February 2026
Unprompted review
Reply from Fy!
Hi Tina,
Thank you so much for taking the time to share such a detailed and thoughtful review!
We’re delighted to hear that you found something a little different with us after exploring other sites. That’s exactly what we aim for. It’s wonderful to know your framed prints are already up on the living room wall and receiving admiration.
We’re also so pleased that everything was sorted smoothly with your free prints. Ordering offers can sometimes be a little confusing, so there’s absolutely no “senior moment” to blame. We’re just glad Chloe was able to step in and guide you through it. We’ll be sure to pass along your kind words to her. She’ll be thrilled to know her support made such a difference.
Thank you again for your recommendation and for supporting independent artists. It truly means a lot to us. We hope you continue to enjoy your prints for many years to come!
Best,
Fy! Team
Awesome! Totalfy!
The prints are fantastic and the service is outstanding! Fy! have become my "go-to" for prints, whether for myself, family or friends!
20 October 2025
Unprompted review
Reply from Fy!
Hi Joanne,
Thank you so much for your amazing review!
We’re absolutely thrilled to hear that you love the prints and that our service has made such a strong impression. Becoming your “go-to” for prints truly means the world to us.
Whether it’s for your own space or as a gift for family and friends, we’re so grateful you choose Fy! each time. Thank you for your continued support. We can’t wait to help you find your next favourite piece!
Kind Regards,
Fy! Team
Bloody love Fy
Bloody love Fy! They have a really good selection of artwork with so many options for sizes, frames and options plus they are super quick at responding to questions and send things quickly too. I have bought lots of artworks from them for my holiday home and I've loved everything I've received.
17 February 2026
Unprompted review
Reply from Fy!
Hi Jo,
Thank you so much for this amazing feedback!
We’re absolutely delighted to hear how much you love your artwork and that you’ve chosen FY for your holiday home. That truly means a lot to us. It’s wonderful to know the range of sizes and framing options helped you find exactly what you were looking for, and that our team’s responsiveness and delivery speed made the experience even better.
Hearing that you’ve loved everything you’ve received is the highest compliment we could ask for. Thank you for your continued support.
We can’t wait to help you find your next perfect piece!
Kind Regards,
Fy! Team
Red haired girl with lots of books.
Ordered print for my granddaughter’s birthday and was very pleased it arrived on time. She loved it ! Wonderful customer service too. Will order another piece of art soon. Thanks so much!
12 February 2026
Unprompted review
Reply from Fy!
Hi John
Thank you so much for your lovely review!
We’re absolutely delighted to hear that the Red Haired Girl with Lots of Books arrived in time for your granddaughter’s birthday, and even more thrilled that she loved it. There’s nothing better than knowing one of our prints became part of such a special occasion.
It also means a great deal to us that you appreciated the customer service. We always aim to make the experience just as wonderful as the artwork itself.
We truly look forward to helping you choose your next piece of art. Thanks again for your kind words and support!
Best,
Fy! Team
Chloe provided excellent customer…
Chloe provided excellent customer service with a query I had, responses were made the same day with clear outlines what would happen and follow ups to reinforce this, extremely rare nowadays and would definitely recommend on the personal service I received 👏🙏
13 February 2026
Unprompted review
Reply from Fy!
Hi Jane,
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear that Chloe provided such excellent support. Clear communication, same-day responses, and proactive follow-ups are exactly the standard we strive for, so it’s fantastic to know your experience reflected that.
Your kind words about the personal service truly mean a lot — and we couldn’t agree more that thoughtful, attentive support makes all the difference.
We really appreciate your recommendation and look forward to assisting you again in the future!
Best,
Fy! Team
Great customer service
Decorative prints from a wide variety of artists. Excellent quality and they arrive quickly. In addition, the support team responds promptly and helps with any issues that may arise. Great customer service.
6 February 2026
Unprompted review
Reply from Fy!
Hi Noelia
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear that Chloe provided such excellent support. Clear communication, same-day responses, and proactive follow-ups are exactly the standard we strive for, so it’s fantastic to know your experience reflected that.
Your kind words about the personal service truly mean a lot, and we couldn’t agree more that thoughtful, attentive support makes all the difference.
We really appreciate your recommendation and look forward to assisting you again in the future!
Kind Regards,
Fy! Team
My agent Ameera
My agent Ameera was very helpful in trying to locate my order which unfortunately had been mixed up with someone else’s order but it was no bother for Ameera to organise a replacement order at no cost and which she tracked to keep me fully updated to its progress
Fy came up trumps !
11 February 2026
Unprompted review
Reply from Fy!
Hi Pauline
Thank you so much for your thoughtful review!
We’re sorry there was a mix-up with your original order. We’re very pleased to hear that Ameera was able to step in quickly and resolve everything for you. Making the replacement process smooth, keeping you fully updated, and ensuring there is no additional cost to you is exactly the level of service we aim to provide.
It’s wonderful to know you felt supported throughout, and we’re delighted that Fy “came up trumps” in the end!
We truly appreciate your kind words and hope you love your replacement piece.
Best,
Fy! Team
I ordered four pictures
I ordered four pictures. I didn't like one of them. I contacted customer service and they helped me immediately. Instead of asking me to return the picture, I received a very kind message saying they had refunded the money and that I could give the picture to a friend. I thought that was wonderful, as it was a thoughtful and sustainable gesture. I'm delighted with the other pictures. They have great colors and are of good quality. I can absolutely recommend FY! Reliable, sustainable, high quality, and incredibly friendly. It couldn't be better.
10 February 2026
Unprompted review
Reply from Fy!
Hi Daniela
Thank you so much for such a thoughtful and generous review.
We’re really glad you reached out to us and that our team could help straight away. Hearing that you appreciated the gesture means a lot.
We always want to make things easy, kind and as sustainable as possible where we can.
It’s wonderful to know you’re delighted with the other pieces and that the colours and quality met your expectations. Your recommendation truly means the world to us.
Thank you again for your trust and support. We hope your artwork brings you joy for a long time to come.
Kind Regards,
Fy! Team
I have ordered several pieces from this…
I have ordered several pieces from this company
Very happy with the product and very helpful team
Will definitely order more
6 February 2026
Unprompted review
Reply from Fy!
Hi Tracie,
Thank you so much for your continued support. It truly means a lot to us!
We’re delighted to hear that you’re happy with your pieces and that our team has been helpful throughout your experience. Providing high-quality products and friendly, reliable service is always our goal, so your feedback really encourages us.
We look forward to creating more pieces you’ll love in the future.
Thanks again for choosing us!
Kind Regards,
Fy! Team
Reply from Fy!
Hi Carole,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you found the ordering process easy and that your delivery arrived quickly. That seamless experience is exactly what we aim for at Fy: beautiful pieces, made simple from start to finish.
We really appreciate you taking the time to share this, and we hope to welcome you back again soon!
Best Regards,
Fy! Team
I had a wonderful experience with Chloe from Fy!
I had a wonderful experience with Fy! Customer service. I received prints that were pixelated and Chloe responded to my email very promptly. When I showed her the images, she was so apologetic and willing to help me. I have never experienced such amazing customer service before. I have received prints from this company before that were absolutely wonderful! I will not let this experience deter me from ordering from them again. Especially since their customer service is so dedicated to advocating for their customers.
1 February 2026
Unprompted review
Reply from Fy!
Hi Mack,
Thank you so much for taking the time to share such a thoughtful review.
We’re truly sorry that your recent prints weren’t up to the standard you’ve come to expect from us. We’re so pleased Chloe was able to support you quickly and with the care you deserve. We’ll be sure to pass your kind words on to her. She’ll be delighted to hear them.
It means a great deal that you’ve ordered from us before and that you continue to trust us, even when something hasn’t gone perfectly. That trust is never taken for granted. We’re always here to make things right and to ensure every piece you receive is something you absolutely love.
Thank you again for your continued support. We can’t wait to create more wonderful prints for you.
Kind Regards,
Fy! Team
William Morris Peacock Print
Lovely print and a really helpful team at fy! particularly Chloe
29 January 2026
Unprompted review
Reply from Fy!
Dear Customer,
Thank you so much for your lovely feedback!
We’re delighted to hear that you loved the print and had a positive experience with our team. I’ll be sure to pass on your kind words to Chloe. She’ll be delighted to know her help made a difference.
Thanks again for taking the time to share your experience with Fy. We truly appreciate your support!
Best,
Fy Team
My framed art arrived damaged but once…
My framed art arrived damaged but once I reported this it was dealt with quickly and professionally and a new one was sent free of charge. I’ve order several other pieces of framed and canvas art and it’s always great quality.
2 February 2026
Unprompted review
Reply from Fy!
Hi Kyla
Thank you so much for sharing your experience with us.
We’re really sorry that your framed art arrived damaged. We’re glad to hear that our team was able to resolve it quickly and professionally by sending a replacement.
It truly means a lot to know you’ve ordered several framed and canvas pieces from us and consistently found them to be of great quality.
Your continued trust and support are greatly appreciated, and we look forward to creating more art you’ll love.
Kind Regards,
Fy Team
I just received the art I ordered and I…
I just received the art I ordered and I have to say I couldn’t be any happier with the artwork, the craftsmanship and the customer service I received from FY. Chloe was very kind and patient with me as I had a lot of questions. Five stars all across the board!
5 February 2026
Unprompted review
Reply from Fy!
Hi Daniel,
Thank you so much for your wonderful review! We’re absolutely delighted to hear how happy you are with the artwork, the craftsmanship, and your overall experience with FY.
It’s especially lovely to hear your kind words about Chloe. She’ll be so pleased to know her patience and support made your experience even better. We truly appreciate you taking the time to share your feedback and for awarding us five stars across the board. Enjoy your art, and we hope to welcome you back again soon!
Kind Regards,
Fy Team
Absolutely love my prints
Absolutely love my prints. I got 4 prints, all beautiful. Quick delivery.
They could have been better wrapped if it was in a waterproof tube, as mine was left out in the rain for hours.
But would definitely recommend the prints and company.
26 January 2026
Reply from Fy!
Hi Teresa,
Thank you so much for your lovely review. We’re really glad to hear you loved all four prints and that they arrived quickly.
We truly appreciate you pointing out the packaging issue as well. We’re sorry to hear the parcel was left out in the rain, and we completely understand how waterproof packaging would have offered better protection. Your feedback is valuable, and we’ll take this on board as we continue to improve our packaging and delivery experience.
Thanks again for recommending our prints and our company—it genuinely means a lot to us. We hope to see you back again soon.
Kind Regards,
The Fy! team
I have ordered many items from Fy
I have ordered many items from Fy! and am never disappointed. My last order came damaged from shipping and so I contacted customer service. I got a quick response, and am being shipped a new item at no cost. Thank you Fy!!!
2 February 2026
Unprompted review
Reply from Fy!
Thank you so much for your continued support and for taking the time to share this review, Ram. We’re truly grateful to have you as a loyal customer.
Hi Kara
While we’re sorry your most recent order arrived damaged during shipping, we’re glad our customer service team was able to step in quickly and resolve it for you.
Making sure you’re looked after is always our priority, and we’re happy we could arrange a replacement at no extra cost.
Thank you again for your trust in Fy and for your kind words. We really appreciate it and look forward to serving you again soon.
Best,
The Fy! Team
refund finally received
Ordered a print, not delivered, then told replacement on way and again failed to deliver. Refund promised, not received. Told technical issue and refund sent again… still not received. I will not buy from them as it’s been a terrible experience.
1 January 2026
Unprompted review
Reply from Fy!
Hi Nigel,
We’re very sorry for the experience you had and understand how frustrating this must have been. We can confirm that your refund should now have been received.
Please accept our sincere apologies for the inconvenience caused. We had been in contact with you directly to address this and to resolve the refund issue.
You should have received your refund by now. If there is any further issue, please feel free to contact us.
Thank you for taking the time to share your feedback.
Kind Regards,
Fy! Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.