Purchasing the card was easy. It was easy to add multiple cards to one app and scan everyone in at once. We used the 48-hour card for public transit (including to Schipol airport), discounted 1/2 day... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order online. Got the physical card over the digital version, as you don't have to worry about your phone battery. Used the app to find places to go visit. Only issue I had was the app saying... See more
Company replied
Very flexible card for our visit to Amsterdam. It gave us free entry to most of the attractions the we went to in a five day trip. It was great for use on the trams although it could be a little dif... See more
Company replied
Using the e-card was a breeze for us. We were able to get into Rijksmuseum, Artis Royal Zoo, and Nemo Science Museum without any problems. We were able to travel around the city with our card access t... See more
Company replied
Company details
Information provided by various external sources
Connection and cooperation is what makes amsterdam&partners strong and functional as a city marketing organisation. As the central organisation we connect cross-sector parties. More than ever, this comes down to this key principle: “together we are stronger”.
I amsterdam
Written by the company
- Your guide to visit, enjoy, live, work & invest in Amsterdam.
- Iamsterdam.com is the official portal website of the City of Amsterdam, with everything you need to visit, enjoy, live, work, invest and do business in the Amsterdam Metropolitan Area.
Contact info
De Ruijterkade 28 B t/m D, 1012 AA, Amsterdam, Netherlands
- citycard@iamsterdam.com
- iamsterdam.com
4.4
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The card and everything was great but…
The card and everything was great but the value is not that good needs to be cheaper
29 April 2026
Reply from I amsterdam
Hi!
We’re glad you liked the I Amsterdam City Card, thank you for leaving this review and giving us feedback, this will help us improving the I amsterdam City Card! We hope you had a wonderful time in Amsterdam!
Kind regards,
Amal - Team I amsterdam
Mostly great
We had a great time using the card while in the city. It made getting around super easy. The boat cruise and bike rental were so much fun! The down side was not being able to use the card for the train, for the area around the tulip fields, or to get out to see the fortress. We felt limited to just the city and that was frustrating.
22 April 2026
Reply from I amsterdam
Hi,
Thank you for sharing your experience 😊
We’re really glad to hear you enjoyed getting around the city and that the boat cruise and bike rental were highlights of your trip, that’s exactly the kind of experience we love to hear about.
We also appreciate your honest feedback regarding travel beyond the city. The City Card is primarily designed for use within Amsterdam and GVB transport, so we understand it can feel limiting if you’re planning excursions further out.
Thanks again for your review, and we hope you still had a wonderful time overall in Amsterdam 🌷
Kind regards,
Amal - Team I amsterdam
Very useful card
The all inclusive museum and Publix transportation pass was very helpful. It was clear which museums you still had to book a day or time slot. We were not able to get a bike rental at a convenient location; however we did not book a slot ahead of time. After seeing the crazy local bikers around town we were definitely not disappointed that we did not get a bike! We used the bus system and trams with the card. We used it for 4 museums as well.
14 April 2026
Reply from I amsterdam
Hi,
Thanks for sharing your experience 😊
It sounds like you really made the most of your time in the city and got a good balance between museums and getting around easily, which is exactly what the card is meant to support.
And yes, bikes in Amsterdam can definitely be an adventure on their own 😄 sometimes sticking to public transport is the more relaxed choice!
We really appreciate your feedback and hope you enjoyed your stay overall .
Kind regards,
Amal - Team I amsterdam
If you’re staying at or within about 10…
If you’re staying at or within about 10 minutes of Amsterdam Centraal, this card can be a great option since it gives you access to GVB trams, buses, and some trains. However, it doesn’t cover all transport providers which are used in others areas. I’d also recommend to buy it when you arrive rather than in advance, as you might end up paying extra for transport services that aren’t covered.
26 April 2026
Unprompted review
Reply from I amsterdam
Hi,
Thanks for sharing your thoughts 😊
That’s a really fair point about planning the timing of the purchase and making sure it matches your travel needs. It’s great that you highlighted the importance of understanding the transport network in advance, as it can definitely help visitors get the most value out of the card.
Appreciate the recommendation and your practical advice for future travellers .
Kind regards,
Amal - Team I amsterdam
Easy to use for public transit and very…
Easy to use for public transit and very cost effective if you’re planning to visit museums and other landmarks!
28 April 2026
Reply from I amsterdam
Hi!
Thank you for leaving a review about your City Card. We're glad you liked it, and hope you had a wonderful time in Amsterdam!
Kind regards,
Amal - Team I amsterdam
Convenient easy to use card
Convenient easy to use card. Went to the Rijksmuseum and the canal tour, and used the Metro. Easy to use and saved money and hassle. I enjoyed Amsterdam a lot, thanks!
28 April 2026
Reply from I amsterdam
Hi,
Thank you so much for your kind review 😊
We’re really happy to hear that you found the City Card convenient and easy to use.
It’s great to know it helped you save both money and that you had such a good time in Amsterdam.
We hope to welcome you again in the future!
Kind regards,
Amal - Team I amsterdam
Used it efficiently for 5 days in…
Used it efficiently for 5 days in Amsterdam. Convenient.
27 April 2026
Reply from I amsterdam
Hi!
Thank you for leaving a review about your City Card. We're glad you liked it, and hope you had a wonderful time in Amsterdam!
Kind regards,
Amal - Team I amsterdam
Reply from I amsterdam
Hi!
Thank you for leaving a review about your City Card. We're glad you liked it, and hope you had a wonderful time in Amsterdam!
Kind regards,
Amal - Team I amsterdam
Easy to use
Easy to use. Got the most out of it for the day.
Only 4 Stars because customer service was not helpful, didn't understand my question and only referred to other links. Anyway, I could solve the problem by myself.
28 April 2026
Reply from I amsterdam
Hi,
Thank you for your feedback 😊
We’re really glad to hear you found the City Card easy to use and that you were able to make the most of it during your day.
We’re sorry to hear that our customer service did not fully meet your expectations and that your question was not properly understood at the time. We appreciate you pointing this out, as it helps us improve.
We hope you still had a great experience overall in Amsterdam, and we’d love to welcome you again in the future!
Kind regards,
Amal - Team I amsterdam
Good Value
Great for transit and we were able to get into all the museums and attractions that we had planned on and a few that we just came across. You do need to book timed tickets for some of the more popular attractions but this is easily done on-line. We choose to get hard copy passes and picking them up at at the store at Amsterdam Central was easy and the staff there very helpful.
28 April 2026
Reply from I amsterdam
Hi,
Thank you so much for your detailed feedback 😊
We’re really glad to hear that you found the City Card good value and that you were able to enjoy the city.
It’s also great to know that collecting the hard copy passes at Amsterdam Central was easy and that our staff were helpful. We really appreciate you highlighting this.
We hope to welcome you back to Amsterdam again soon!
Kind regards,
Amal - Team I amsterdam
Highly recommend
Very easy to use, made travelling on trams and visiting attractions simple and cost effective. Highly recommend.
28 April 2026
Reply from I amsterdam
Hi,
Thank you so much for your kind feedback 😊
We’re really happy to hear that you found the City Card easy to use.
We truly appreciate the recommendation and hope to welcome you again soon!
Kind regards,
Amal - Team I amsterdam
Card could be used many places
Card could be used many places, saved a lot of money, was very useful to use on the trams. The app gave good details about sights to see, & linked to directions.
13 April 2026
Reply from I amsterdam
Hi,
Thank you for your review.
We’re happy to hear that you found the card useful across many locations and that it helped you save money during your stay. It’s also great to know that the app features, including directions and sightseeing information, enhanced your experience.
We hope you had a wonderful time in Amsterdam and would love to welcome you again in the future.
Kind regards,
Amal - Team I amsterdam
Loved the card
Loved the card. So many amazing admissions, transportation, and experiences. I think this is the best way to see Amsterdam!
27 April 2026
Reply from I amsterdam
Hi!
Thank you for leaving a review about your City Card. We're glad you liked it, and hope you had a wonderful time in Amsterdam!
Kind regards,
Amal - Team I amsterdam
Value for money
27 April 2026
Reply from I amsterdam
Hi!
Thank you for leaving a review about your City Card. We're glad you liked it, and hope you had a wonderful time in Amsterdam!
Kind regards,
Amal - Team I amsterdam
card made it very convenient
The iAmsterdam card made it very convenient to travel and get into venues. It was not clear what was and was not covered. The card was activated at the train station when we tried to use it for the train; rather than when we actually were able to use it hours later. That made the usable t I me we paid for much shorter.
12 April 2026
Reply from I amsterdam
Hi!
Thank you for your feedback.
We’re glad to hear the City Card made travelling and accessing venues convenient during your visit.
We’re sorry to hear about the confusion regarding what is included, and especially about the early activation when attempting to use it on the train. We understand how frustrating it must have been to lose valuable time as a result. Please note as communicated on our website and app, the trains from NS and public transport besides GVB within Amsterdam is not covered.
Your feedback is very important and helps us improve how we communicate activation rules and coverage more clearly to avoid situations like this in the future. We hope that you were still able to enjoy your time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
The best way to visit Amsterdam
We rented a bicycle and enjoyed. It was wonderful to use city pass and visit many museums. If this pass can include taking the train, I'm willing to pay more.
27 April 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re glad to hear you enjoyed renting a bicycle and visiting many museums with the City Card, it sounds like you really made the most of it.
We also appreciate your suggestion about including train travel. That’s valuable feedback, and we understand how this could make the card even more convenient for exploring beyond the city.
We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
City card is excellent for visiting…
City card is excellent for visiting museums and public transport.
25 April 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re glad to hear you found the City Card excellent for visiting museums and using public transport. We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
I bought it for one day
I bought it for one day, gone to Rijk museum, my Q R code was not opening.
12 April 2026
Reply from I amsterdam
Hi!
Thank you for your feedback. We’re sorry to hear you experienced issues with your QR code not opening when visiting the Rijksmuseum. We understand how frustrating this must have been, especially on a short one-day visit.
Your experience is important to us, and we appreciate you letting us know so we can improve the reliability and usability of the app. We hope that you were still able to enjoy your time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Reply from I amsterdam
Hi!
Thank you for your review! We’re delighted to hear everything was perfect with the City Card.
We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Overall Good! To be Great, Please add Apple/Android Wallet Function!
Lots of great experiences—I like that we can also travel using the tram and subways. However, the QR code is inconvenient to use because you need to have it open and ready. I would much prefer to add it to my Apple wallet, so I can turn it on and off with ease. Since the GVB app does not have this function, I believe iamsterdam will benefit greatly.
11 April 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re glad to hear you enjoyed the great experiences included and found the tram and metro access very useful during your visit.
We also appreciate your feedback about the QR code and the wish to add the City Card to Apple Wallet. That’s a very practical suggestion. We’ll make sure this is shared with our team for consideration.
We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.