Immigration Advice Service Reviews 4,640

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, highlighting their dedication to clients. Many people found the service to be spectacular and efficient, with a clear plan from start to finish, making complex processes much less stressful. The customer service is frequently highlighted as exceptional, with agents responding quickly and thoughtfully to questions, providing solid support throughout the entire process. However, some reviewers were not happy with the response times and communication, mentioning delays in replies or a lack of proactive guidance. A few other people also felt that the service was underwhelming, lacking sufficient knowledge or professionalism to justify the cost, and that advisors were not proactive in offering alternative solutions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting spectacular and excellent service, with many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the competence and... See more

Response time

Consumers find response times to be ambiguous, with many reporting prompt and reliable communication,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting positive experiences such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more

Company replied

Rated 4 out of 5 stars

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more

Company replied

Rated 5 out of 5 stars

You can't ask for a more kind and patient immigration solicitor than Deepak Braich. So very thankful I got assigned to him and he is/was there in my immigration journey. I had so many different quest... See more

Company replied

Rated 5 out of 5 stars

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more

Company replied


Company details

  1. Immigration Lawyer
  2. Law firm
  3. Legal Aid Agency

Information provided by various external sources

IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Professional

Professional, clear, calm guidance throughout the process.
We can't fault our advisor Harinder Sond.
Highly recommend this service.

12 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear George,

Thank you so much for leaving a review. I am glad to hear that you had a positive experience with IAS, and that Harinder was able to assist.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Client Experience

Before I was recommended to IAS, I had a lot of problems with immigration lawyers. Some of the problems were (i) lawyers receiving communication from the Home Office and failing to contact me, (ii) once you have assigned them to do the work, they will keep on charging until you end up paying thousands of pounds without receiving proper service. On three occasions, I have used IAS, and I have found them to be very professional and reliable. Once you assign them a matter, you can rest assured that they will work on it. Once they tell you a fee for an assigned matter, that is the fee you pay. They do not try to take advantage of their clients. The only thing that needs improvement, according to me, is communication. You can pursue a caseworker and fail to get back timely feedback. This can sometimes cause anxiety among clients. Apart from the small negative bits, IAS will do the work wholeheartedly.

11 March 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Stephen,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS and that your case worker was able to assist. Thank you for being honest about the communication, we will bear this in mind for the future!

Kind regards,
Nabeeha

Rated 5 out of 5 stars

I’m very happy with the service…

I’m very happy with the service provided by IAS. I’ve been a client from the beginning—starting with my Spouse Visa and continuing all the way through to ILR. Throughout the process, Saimah Razzaq and Naz Jiva were incredibly helpful and efficient in coordinating all the requirements. They followed my requested timeline, gave clear instructions, and maintained excellent communication. I truly appreciate all the support I’ve received and will continue using their services through to my citizenship.

11 March 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Ria,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS. We will be sure to pass your lovely feedback onto Saimah and Naz.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

They are fantastic!

I would have no hesitation in recommending ias, especially Tomas Perez who has been incredibly helpful throughout the whole process and is always one step ahead! ias were recommended to me by a friend and I in turn am already recommending them to a friend. Tomas has been fantastic and I am deeply grateful to him for all his hard work and support throughout this (sometimes tricky) journey. Muchísimas gracias

6 March 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for such a wonderful review for Tomas, we are pleased that you had a great service.

We look forwards to assisting your friend on their journey too

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Jonathan was very helpful

Jonathan was very helpful. Staff were happy with the support and outcome of their visa application.

16 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you Marnie, we appreciate the wonderful feedback for Jonathan and are pleased you received the right outcome.

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

I work in another firm and work with…

I work in another firm and work with IAS time to time and I work closely with Gabriela who is a part of the IAS team, and I can confirm that she is a delight to work with! She is very friendly and professional and keeps her clients very happy!

3 March 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you Emily, it's great to see a review for Gabriela showcasing how great she is, we are lucky to work with her :)

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Excellent service!

3 March 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thanks Andrea,

We are happy that you had an excellent service from our team

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Grateful and thankful

We are truly grateful for the great assistance and service of Jonathan Brown for the process of our documents from start to finish...by his detailed and clear instructions and guidance we are able to finish and settle all needed in my application for my visa...we are looking forward to.work with him again in the future...me and my husband are truly thankful...

27 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Christina

thank you for such a wonderful review for Jonathan, we are pleased you are happy and I am sure that Jonathan will be delighted to be working with you again in the future too.

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Jonathan made sure we are informed…

Jonathan made sure we are informed every step of the way. He is very patient and on top of things. He was also very prompt in answering all our concerns.

1 March 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

We are so pleased that you had a great experience with Jonathan,

I will share the feedback internally too with the wider team so that Jonathan can get the recognition he deserves

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Jonathan Brown helped with our COS…

Jonathan Brown helped with our COS renewal for the company and the relevant visa extension for our staff member. He was very knowledgeable, professional and helpful. Highly recommended.

2 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for leaving such a great review for Jonathan and thanks for recommending him too

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Immigration consultants

I have personally worked with Jess Pritchard, Seni Adeyinka-Ojo and Anju Ambrose on several ocasions, as immigration consultants, and they are always extremely helpful. Great service!

24 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you Rafaela - we are pleased that you receive a consistent and great service from our team

Best Wishes
Kaine
IAS

Rated 4 out of 5 stars

We had an overall good experience with…

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way we received help from Luisa, Marta and Gabriela among others. They were very helpful in their own ways during different phases. Sometimes the response rate was slow and we were waiting longer than expected but in the end we got the job done. Even after already receiving the residence permit, we still get good followup service from Gabriela on questions we wondered about.

24 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Handi,

Thank you so much for leaving a review. We are so pleased to hear you had a positive experience with IAS and that the case workers were able to assist.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Wendy Goor was fantastic!

Wendy Goor was fantastic! She handled my case very efficiently and we got a positive result for my ILR! Very thankful to IAS and Wendy for all the hard work on my case!

16 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Melisa,

Thank you so much for leaving a review! We are so pleased to hear that you had a positive experience with IAS and that your case worker was able to assist. We will pass on this lovely feedback.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

a much needed partner when it comes to global mobility

a much needed partner when it comes to global mobility and other business for international companies, we have worked close with Gabriela Goni, who is a true support and always ready to find the best solution

21 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Afonso,

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and that Gabriela was able to assist.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Partner visa application

My entire experience was 5 star.
I was initially assisted by Charlene Phillips who informed me of the process and requirements.
The application was dealt with by Wendy Goor who was friendly, professional and patient with me.
The outcome of my partner visa application was available to me a week after my application was submitted.Excellent service.

20 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Gavin,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS and that your case worker was able to assist. We will pass on this lovely feedback to them.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Deepak has been a gift...

You can't ask for a more kind and patient immigration solicitor than Deepak Braich. So very thankful I got assigned to him and he is/was there in my immigration journey. I had so many different questions trying to wrap my head around how everything worked and he has been so incredibly kind to take time and answer my questions to help put me at ease during this whole process. I can't more highly recommend.

19 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and that Deepak was able to assist. We will pass this lovely feedback to him.

Kinds regards,
Nabeeha

Rated 5 out of 5 stars

Absolutely top notch service from these…

Absolutely top notch service from these folks. They worked really hard for me, with excellent results. I would definitely recommend using them instead of trying to deal with immigration matters on your own. They know all the ins and outs and are well worth their fee.

20 February 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Pat,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS and that your case worker was able to assist.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with Gabriela Goni at IAS for our Spain work permit application. Gabriela was professional, responsive, and very clear in her communication throughout the process. She provided practical guidance and ensured we understood each step, which made the entire procedure much smoother for our team.

We truly appreciate the support and would highly recommend her services.

1 May 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Joyce,

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and that Gabriela was able to assist.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Great support

Great support! My visa application was smooth and efficient, I fully recommend working with Harpreet Kaur!

21 January 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Rita,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS and that Harpreet was able to assist.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Miriam Ballard, she’s a good professional and skilled person.

I would like to express my heartfelt gratitude to you Miriam Ballard for your care and concern you have shown me, and for working tirelessly to ensure that the law worked in our favour. If it weren’t for your analytical skills and knowledge, the matter wouldn’t have been settled by now. I cannot thank you enough for your assistance. Your legal expertise and professionalism went above and beyond my expectations throughout the course of my case.

You are someone who is more special in our community, and i cannot even hesitate to recommend many people to you.

21 February 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Uakengeza,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS and that Miriam was able to assist. We will pass on this lovely feedback to her.

Kind regards,
Nabeeha

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