Immigration Advice Service Reviews 4,640

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, highlighting their dedication to clients. Many people found the service to be spectacular and efficient, with a clear plan from start to finish, making complex processes much less stressful. The customer service is frequently highlighted as exceptional, with agents responding quickly and thoughtfully to questions, providing solid support throughout the entire process. However, some reviewers were not happy with the response times and communication, mentioning delays in replies or a lack of proactive guidance. A few other people also felt that the service was underwhelming, lacking sufficient knowledge or professionalism to justify the cost, and that advisors were not proactive in offering alternative solutions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting spectacular and excellent service, with many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the competence and... See more

Response time

Consumers find response times to be ambiguous, with many reporting prompt and reliable communication,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting positive experiences such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more

Company replied

Rated 4 out of 5 stars

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more

Company replied

Rated 5 out of 5 stars

You can't ask for a more kind and patient immigration solicitor than Deepak Braich. So very thankful I got assigned to him and he is/was there in my immigration journey. I had so many different quest... See more

Company replied

Rated 5 out of 5 stars

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more

Company replied


Company details

  1. Immigration Lawyer
  2. Law firm
  3. Legal Aid Agency

Information provided by various external sources

IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Working with Harpreet Kaur

Working with Harpreet Kaur from Immigration Advice Service on my Skilled Worker Visa application was an outstanding experience. She was supportive, knowledgeable, and incredibly patient from start to finish. No matter how many questions I asked, she always took the time to explain everything clearly and guide me through each step, which made the whole process so much less stressful.

Thanks to her professionalism and attention to detail, my application was approved, and I’m truly grateful for all the hard work she put in. I would gladly recommend Harpreet to anyone needing immigration advice...she really knows her stuff and genuinely cares about her clients.

Thank you so much, Harpreet

5 December 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Ugo,

Thank you so much for leaving a review.
We are so pleased that you had a great experience with IAS and that your case worker Harpreet was able to assist.
We will pass on this lovely feedback to her. Thank you once again!

Kind regards,
Nabeeha

Rated 5 out of 5 stars

ILR application review

Our caseworker, Naz, was very professional and helpful. She made it very clear what we needed to do when in order to submit our application, answered all our queries in a helpful and timely manner, and made it easy for us to submit a successful application.

4 December 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Katie,

Thank you so much for leaving a review.
We are so pleased to hear that you had a great experience with IAS and that your case worker Naz was able to assist you. We will be sure to pass on this lovely feed back to her. Thank you!

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Helpful Niv

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very efficiently. She kept us updated and final it has felt like we have progress. We had no previous caseworkers and it was a stress situation for us as social workers. She has put out mind at ease and she gets things done. Thank you Niv

2 December 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Lisa,

Thank you so much for leaving a review.
We are so pleased to hear that you had a great experience with IAS and that your caseworker Nivethika was able to assist you. We will be sure to pass on this lovely feedback to her. Thank you once again.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Quick spousal visa application

We worked with Naz Jiva for spousal visa application. She was highly knowledgeable and responsive. After we submitted our visa application, we received a positive decision very quickly in 27 days after biometrics. Thanks also to IASUK for all of the help.

2 December 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Nurshinta,

Thank you so much for leaving a review!
I am so pleased to hear that you had a great experience with IAS and that your caseworker Naz was able to assist you. We will pass this lovely feedback on to her. Thank you!

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Saima is so helpful

This is the second time I've used IAS and for this round, Saima was assigned to my case for ILR application and was nothing but professional, friendly, hopeful and helpful. We are really looking forward to working with her to complete this process.

1 December 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Eily,

Thank you so much for leaving a review!
We are so pleased to hear that you had a great experience with IAS once again and that your case worker Saima was able to assist you. We will pass this lovely feedback on to her. Good luck with your future immigration journey!

Kind regards,
Nabeeha

Rated 1 out of 5 stars

Scammers

Scammers. A woman called Sarah Dodd sends out bulk emails as follows:

“Good morning,
I hope that you are well.
I am reaching out to you as within the last 3 months, you have contacted IAS regarding an Immigration matter and as of yet you haven’t moved forward with any of our services.”

No, I have never contacted them! And I don’t need any help with immigration 😂
SCAMMERS | SCAMMERS | SCAMMERS

26 November 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hey there,

I can't find an account under the name "Londoner" so I can't verify who you are

Would you like to provide me your email address to customerservice@iasservices.org.uk

I will then reply to you and inform you how we got your contact details.

We don't just imagine clients and make them up, so if we have your details, it's because you have contacted us regarding an Immigration matter, or someone has done this using your details.

But let me assure you, we are not scammers, a scammer is defined very differently to us - we did not ask you for money etc, a scammer would, unless they were a terrible scammer of course.

But if you can fire me an email over and put the subject as "Trust Pilot" then ill know its you and I can reach out to you and give you more clarity.

Thank you

Kaine
IAS

Rated 5 out of 5 stars

Harpreet Kaur was so helpful

Harpreet Kaur was so helpful, he made my immigration status seamlessly easy and was helpful all the time,Great service and Excellent Customer service. Thank you for your wonderful work.

20 November 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Saidat,

Thank you so much for leaving a review!
We are so pleased to hear you had a great experience with IAS and that your case worker Harpreet was able to assist you.
We will be sure to pass on this message to her. Thank you!

Kind regards,
Nabeeha

Rated 1 out of 5 stars

Ask about the costs first!!!

Before using Immigration Advice Service, be sure to ask about the costs. They charged us several thousand euros on every call, always assuring us that no further payments would be necessary. The service likely costs €15,000, and that's without any guarantee of success. Their business practices are unethical, and the people they speak to are deceptively trained.

19 November 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Martina,

I cannot locate a file for you, so I can not verify you as a genuine client.

I can also verify that IAS do not charge "several thousand euros" on every call, our fees are set and transparent from the start and we do not charge by the hour, or by the call, never have been, never will be.

You state, "the service likely cost 15,000 euros", I am confident that if this was a genuine experience, someone would know if they were spending that amount of money or not as it isn't small change, and they would not "likely" assume that to be the case, which leaves me to the conclusion, that this isn't a genuine review of our services based on the above facts.

I have asked Trust pilot to request further information from you to verify the validity of this 1* review.

Best Wishes

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

Very prompt and responsive service

Very prompt and responsive service. Was a pleasure working with Harpreet throughout.

1 October 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thanks Charles for such a great review, we are pleased you were happy with the services you received.

Best Wishes

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

The process was very smooth and precise...

The process was very smooth and precise throughout and Naz Jiva was very attentive to ensuring we had everything correct so that we did not have any hold ups. We did not have any issues that came up from the home office and I got my spousal visa and will be in the UK in a matter of weeks.
The only portion of the process that was at all stressful was the waiting period after the biometrics appointment! It took almost all of the 12 weeks to the day, but I believe it may have been that it was at the same time of the year when a lot of students were applying. IAS does not control that, but if I was going to do anything different, I would have gone for the priority service. Maybe I should have thought about the time of year it was being submitted?
Other than that I can't complain and can't thank IAS and Naz enough for all the help.

14 November 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thanks Gary for such a great review for Naz,

We are pleased that we were able to get everything sorted for you

Best Wishes

Kaine
Immigration Advice Service

Rated 1 out of 5 stars

Waste of time and money!

The kindest way I can describe them is pontless.
The immigration law adviser was negative from the start (not to mention that she was 10 minutes late).
She didin't have any solutions, just problems everywhere...

I got much more and better information after 10 min on google and on gov.uk!

Save yourself a few £ on pointless consultation.

The only thing they can give you is high blood pressure!

14 November 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Radoslav,

I am sorry to see your 1* review - I have spoken with the advisor who conducted your session, she has explained that there were storms causing her some tech issues and she explained this to you, although we aim to attend appointments on time, sometimes things outside of our control do happen and we look to rectify them asap.

In regards to your options, unfortunately, IAS do not make the rules. We provide relevant and factual advice based on the UK Home Office rules for Immigration and whilst we aim to explore all relevant options, sometimes as cases such as yours, especially with their being sensitive and complex matters, IAS are unable to provide solutions in all instances and sometimes as you mentioned "Problems everywhere" that is how Immigration is and it is our duty to make you aware of any potential issues whilst navigating any potential solutions.

That being said, I would like to offer to you in the future, when things are more clear for you, a further free advice session.

We would like to thank you for choosing to use IAS, we hope that everything is ok with your Mum and we would like to take this opportunity to wish you all the very best.

Kind Regards

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

I am very grateful for Miriam Ballard

I am very grateful for Miriam Ballard. She is the best lawyer I have come across. She worked hard at my appeal and today I was successful. I would recommend her to everyone.
I am so happy for all her help. She tried very hard and the results were good.

13 November 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thanks Jumue,

What a lovely review for Miriam, we are pleased that your appeal was successful and you got the desired outcome.

Best Wishes

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

Every time I needed assistance

Every time I needed assistance, I received exceptional help and support. My lawyer was truly amazing.

1 October 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Poliana,

We are thrilled to read that you are happy with our services.

If you need any assistance in future, you know where we are :)

Best Wishes

Kaine
Immigration Advice Service

Rated 1 out of 5 stars

No feedback from Lawyer after having paid for advice appointment

I had a paid Consultancy / Immigration Advice appointment with IAS on 19 September 2025 and more specifically with Tom Egan after an initial call with Lindsay Alexander. Prior to the appointment I furnished IAS with the substance of the appointment. I was promised a letter by Tom Egan during the appointment of a letter of our discussion. No letter was received despite of me having contacted IAS a week ago.

19 September 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Keith,

Really sorry to read that you were dis satisfied with the services which lead to you leaving a 1* review.

I understand that Tom has sent the letter out and he has also tried to reach you via email to understand if there is any further support you need but he hasn't heard back from you, so we will consider this resolved as the services have been concluded in full.

If you need any further assistance, you can reach out to Tom directly.

Best Wishes

Kaine
Immigration Advice Service

Rated 4 out of 5 stars

Brilliant IAS lawyer

Naz Jiva provided exceptional support with the Document Checking Service, efficiently reviewing our documents in a short timeframe. This allowed us to proceed with our visa application well before the deadline.

Thank you Naz

20 October 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Dennis,

Thank you so much for leaving a review!
I am pleased to hear that you had a great experience with IAS and that Naz was able to assist you. I will be sure to pass your feedback onto them. We wish you all the best in your future immigration journey!

Kind regards
Nabeeha

Rated 5 out of 5 stars

IAS is reliable and trustworthy

IAS is reliable and trustworthy. Harpreet Kaur helped me move through the work visa process and was a reliable helper the entire time

15 October 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Dan,

Thank you for leaving a review! I am pleased to hear that you have had a great experience with IAS and that Harpreet was able to assist you. I will be sure to pass your feedback onto her.
We wish you all the best in your future immigration journey!

Kind regards
Nabeeha

Rated 4 out of 5 stars

Visa Success

Visa Success
The immigration process is quite robust and the first time we were not successful in our application. Harpreet Kaur was our immigration caseworker from IAS, and provided us with a thorough review of all documentation, to help ensure our second application was successful. She provided suggestions along the way to ensure the application was robust, and respectful when decisions were made that did not adhere to her recommendations. Responses to our queries generally quite quick and always within the timelines outlined in the contract. If you are undertaking a first visa application, we would highly recommend obtaining support. While it is not cheap, it is certainly much more cost effective than having to apply a second time!

13 June 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Heather,

Thank you for taking time to leave us such a wonderful review for Harpreet.

We are delighted that you are happy with our services, please let us know in the future if there is anything else we can assist with.

Best Wishes
Kaine

Immigration Advice Service

Rated 5 out of 5 stars

Harpreet was incredibly helpful with my…

Harpreet was incredibly helpful with my spouse visa application. She provided clear guidance, answered all my questions promptly, and made the whole process much less stressful. Her professionalism and attention to detail gave me confidence throughout. I highly recommend her to anyone needing immigration advice.

10 October 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Teju,

Thanks for taking the time to leave such a great review for Harpreet, we are so grateful and we're so happy that we were able to take the stress out of the process for you.

If you need us in the future, please reach out and we will be more than happy to provide assistance.

Best Wishes
Kaine

Immigration Advice Service

Rated 5 out of 5 stars

Outstanding Professional Service - Highly Recommended

I cannot speak highly enough of the exceptional service we have received from Jason Griffiths and Shin Lim at the Immigration Advice Service. As a company preparing for significant overseas hiring in 2026, we approached IAS with numerous questions about the UK Sponsor Licence application process, and their support has been nothing short of exemplary.

From our very first enquiry, Jason demonstrated remarkable professionalism, patience, and expertise. He provided comprehensive guidance on every aspect of the Sponsor Licence process, breaking down complex immigration requirements into clear, actionable steps. His detailed explanations covered everything from application procedures and documentation requirements to cost breakdowns and compliance obligations - all delivered with transparency and clarity that gave us complete confidence in planning our strategy.

When Jason was temporarily unavailable, Shin Lim stepped in seamlessly and continued to provide the same outstanding level of service. Shin responded to our detailed questions with precision and professionalism, providing exact costings, clarifying payment structures, and confirming critical details about upfront fees. The consistency and quality of service between team members speak volumes about IAS's commitment to client care.

What truly sets IAS apart is its genuine understanding of business needs. They recognise that immigration matters are not just legal requirements but critical business investments. Their thorough approach to explaining costs, timelines, and ongoing obligations has enabled us to present accurate figures with complete confidence. The fixed-fee structure with no hidden costs provided the financial certainty we required.

Key highlights of our experience:

- Exceptionally prompt responses to all enquiries
- Clear, jargon-free explanations of complex immigration processes
- Comprehensive cost breakdowns with full transparency
- Professional guidance tailored to our specific business needs
- Outstanding customer service from the entire team
- Fixed fees with no hidden charges

Both Jason and Shin have been invaluable partners in preparing our company for the next phase of growth. Their expertise, professionalism, and genuine commitment to client success have exceeded our expectations at every turn. We look forward to working with IAS when we begin our Sponsor Licence application.

If you are considering sponsoring overseas workers, I cannot recommend IAS, Jason Griffiths, and Shin Lim highly enough. Their service is truly world-class.

8 October 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Mark,

Thank you for taking the time to leave such a great review for Jason and Shin Lim, it is so nice to hear that they are providing you with the exceptional services which we pride ourselves on here at IAS.

We are excited to continue working with you and are happy to assist wherever we can.

We also offer relocation services, so if you are needing assistance in relocation for any overseas hires, just ask Jason or Shin to put you in touch with Gabriela.

Best Wishes
Kaine

Immigration Advice Service

Rated 5 out of 5 stars

Very good lawyer

Ms Thayalacumar very good lawyer, she do a lot for me for my appeal. I was not good,very hard time for me. But she helps me. She sent my evidence to court and then Home Office say yes after say no to my asylum after long time in June. I thank IAS and this lady lawyer. My life has been saved and changed.

23 June 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Samiran,

Thank you so much for leaving a review! I am pleased to hear that you have had a great experience with IAS and that your caseworker Nivethika was able to assist you. I will be sure to pass your feedback onto them.

We wish you all the best in your future immigration journey!

Kind regards
Nabeeha

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