I cannot speak highly enough of Amy and the team at Simply. From start to finish, they are an absolute pleasure to deal with — professional, responsive, and genuinely caring about their customers. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great overall experience. Very prompt response to emails whether its an enquiry or order. Good quality products, Great price and delivery very quick! If an issue occurs, dealt with immediately wi... See more
Company replied
One of the nicest and most professional companies we've had the pleasure of dealing with. Things don't always go right - that's part and parcel of business - but IBC are so easy to raise issue... See more
Company replied
I contacted IBC simply via their website contact page about a problem I’d had with a purchase made through a third party. I had a very courteous and positive response the next working day and they... See more
Company replied
Company details
- Catering food and drink supplier
- Beverage Distributor
- Food & Beverage Exporter
- Food Manufacturer
- Manufacturer
Written by the company
IBC Simply are a UK manufacturer and supplier of quality food and drink products. With more than 250 products across our ranges, we have everything you need to stock your coffee shop, restaurants and bars, garden centre, attraction or at-home barista station. We take great pride in our products, working hard to ensure all our ingredients are ethically sourced and of the highest quality. As a family business, you become part of the family when you buy Simply and we want to help grow your business as we grow ours. SYRUPS - We have over 70 flavours of syrups to choose from, with a huge range of sugar free syrups as well as some made with organic sugar. All our syrups are nut free and suitable for vegans, with a large range that are Halal certified. Add our syrups to coffee, hot chocolates, frappes, cheesecakes, pancake batter and more! You can also try our iced teas, coolers and winter warmer syrups which make drinks in seconds just by mixing with water. We have something for every season. FRAPPES - Our range of ice cold frappes come in 10 flavours so you can make delicious iced drinks for everyone. The entire range is vegetarian, as well as our vegan frappe powders that are fantastic when made with soya milk. Just blend a frappe powder with milk, ice and any of our syrups for a tasty treat. If you don’t have a blender, you can use our pourable frappe liquid over ice instead. HOT CHOCOLATES - Our selection of hot chocolates are a must have for your drinks collection. With our selection of vegan and vegetarian hot chocolate powders, you can create thick and creamy winter drinks easily. Our ruby chocolate powder makes a bright pink, slightly berry flavoured treat, while our drinking chocolate powder is a classic option that’s suitable for vegans. MENU SUGGESTIONS - Here at Simply, we don’t just provide great products. We also help you to plan your seasonal menus with a huge selection of recipes and ideas. If you’re not sure what flavours are right for your customers or the time of year, we’re here to help.
Contact info
1st Floor, Riverdale House, 19-21 High Street, AL4 8BB, Wheathampstead, United Kingdom
- 08006895128
- sales@ibcsimply.com
- ibcsimply.com
4.8
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always get dealing with this company.
13 August 2024
Reply from IBC Simply
Hi there,
Thank you for your feedback!
We're delighted to hear that you are happy with the service you receive whenever you speak with us and we look forward to hearing from you again soon!
Best wishes,
The IBC Simply Team
All round good service
1 August 2024
Reply from IBC Simply
Hi Phil,
Thank you for your feedback!
We're glad to hear that you're happy with the service you have received and we look forward to speaking to you again soon.
Best wishes,
The IBC Simply Team
Delivery driver delivered the stock…
Delivery driver delivered the stock almost every time in wrong place.
1 July 2024
Reply from IBC Simply
Hi there,
Thank you for your feedback!
We're really sorry to hear that you've been having some issues with your recent deliveries.
We aim to make things as easy and convenient as possible for our customers, so it's disappointing to hear that this wasn't the case here.
Following on from our conversation yesterday, we can confirm that we have taken further action with the courier to ensure that your deliveries arrive directly to you and are not delivered to another building on your site. We will continue to communicate with you to ensure you're completely satisfied with the service received both from IBC Simply and the couriers we use moving forward.
Once again, we're so sorry for the inconvenience caused.
Best wishes,
The IBC Simply Team
Had a great experience once again
Had a great experience once again, Christabel was Amazing professional from start to finish.
Thank you for your help and support on getting my order complete.
11 June 2024
Unprompted review
Reply from IBC Simply
Hi Imran,
Thank you for your feedback! We're really pleased to hear that you had a great experience, we'll pass this on to Christabel.
We look forward to speaking to you again soon!
Best wishes,
The IBC Simply Team
We have dealt with this company for a…
We have dealt with this company for a few years and always have had excellent service products are top notch
2 May 2024
Reply from IBC Simply
Hi there,
Thank you for your feedback! We're thrilled to see that such a long standing customer as yourself is consistently happy with the products and service received.
We look forward to speaking to you soon!
Best wishes,
The IBC Simply Team
Reply from IBC Simply
Hi Jason,
Thank you for your feedback, we greatly appreciate it!
We're glad to see that you're happy with our products and we can't wait to speak to you again soon.
Best wishes,
The IBC Simply Team
Great service as always!
8 May 2024
Reply from IBC Simply
Hi Laura,
Thank you for your feedback! We're delighted to hear that you're happy with the service you have received from the team and we're looking forward to speaking with you again soon.
Best wishes,
The IBC Simply Team
Amazing Service as always
Ordered a decent size order and it arrived within 48hours, hassle free and fast service what's not to like.
3 April 2024
Reply from IBC Simply
Hi Neil,
Thank you for your feedback!
We're really glad to hear that you're happy with the service you received with your recent order. We look forward to hearing from you again soon!
Best wishes,
The IBC Simply Team
Reply from IBC Simply
Hi Philip,
We're pleased to see that you're happy with the service our team offered, we'll pass this on to them. Thank you so much for your feedback!
We look forward to speaking with you again soon.
Best wishes,
The IBC Simply Team
It took a very long time to get the…
It took a very long time to get the stock initially. We chased the delivery and was supplied with a consignment number along with my name signing for delivery. I spent a long time looking for the stock thinking that I put it up somewhere without realising. When I asked IBC to check with their courier service, they came back to me saying that they never sent the stock in the first place which was not only an utter waste of company time, but my time also.
Though we will be continuing to do business with you as our customers like your products, this was not a very good first impression.
7 March 2024
Reply from IBC Simply
Hi Ashley,
Thank you for your feedback.
Firstly, we would like to sincerely apologise to you, it sounds like we have really let you down here.
It's extremely disappointing to read that your experience has been less than satisfactory. We aim to offer an excellent customer experience to all of our customers and this is something we pride ourselves on.
Rest assured, we will look in to what went wrong here and identify where we could have done better, to ensure that something similar doesn't happen in future. Further to this, one of the team will reach out to you today to discuss this matter further.
Once again, we're so sorry for the inconvenience caused to you.
Best wishes,
The IBC Simply Team
Simply lovely
5 March 2024
Reply from IBC Simply
Thank you so much for your review! We're glad to see you're happy with our products.
Best wishes,
The IBC Simply Team
Ordering our products from IBC is very…
Ordering our products from IBC is very easy and straightforward every time. The delivery is very quick and the staff are always extremely helpful.
20 February 2024
Unprompted review
Reply from IBC Simply
Hi Jasmine,
Thanks for your review!
It's great to hear you're happy with our products and the service you've received. We'll let the team know and we look forward to speaking to you soon!
Best wishes,
The IBC Simply Team
Good service
29 January 2024
Reply from IBC Simply
Hi there,
Thank you for your review! We're glad to see that you're happy with the service you have received and we look forward to speaking with you again soon.
Best wishes,
The IBC Simply Team
good service
2 January 2024
Reply from IBC Simply
Hi Jaime,
Thanks for your review! We're happy to hear that you are pleased with the service received and we look forward to speaking to you again!
Best wishes,
The IBC Simply Team
Almost perfect except back orders on…
Almost perfect except back orders on some products.
24 November 2023
Reply from IBC Simply
Hi there,
Thanks for your review!
It's great to hear that you're happy with the service you've received overall. We always appreciate feedback, positive and constructive, and will aim to improve where needed.
Best wishes,
The IBC Simply Team
Good experience- fantastic service
2 November 2023
Reply from IBC Simply
Hi Nusrat,
Thank you for your review!
We're thrilled to hear that you're happy with the service you received from our team and we look forward to speaking to you soon.
Best wishes,
The IBC Simply Team
Excellent product range.
Excellent product range.
Great value for money.
Speedy and friendly customer service.
28 September 2023
Reply from IBC Simply
Hi there,
Thank you for your feedback, we're glad to hear that you're enjoying our products!
Best wishes,
The IBC Simply Team
Always a pleasure to deal with from…
Always a pleasure to deal with from ordering to a super quick delivery service with a follow up email to ensure the service and delivery was ok!
Fantastic service as always
A massive thank you to IBC!
25 September 2023
Reply from IBC Simply
Hi,
Thank you so much for your feedback, we're glad to hear that you're happy with the service you received. We'll pass the feedback on to the team!
Best wishes,
The IBC Simply Team
Reply from IBC Simply
Hi Kate,
We're glad to hear that you're happy with the service you received from Abbi, we'll pass this feedback on to her.
Have a great day!
The IBC Simply Team
Quick response and committed services.
24 August 2023
Reply from IBC Simply
Hi Atif,
Thanks for your feedback!
We're happy to hear that you're satisfied with the service you received. We'll pass your feedback on to the team and keep up the good work!
The IBC Simply Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.