Iboux Academy Reviews 959

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I'm happy to speak with an american teacher every week. It is really important to improve my english. And Iboux has a really good customer care. Thank you

Company replied

Rated 1 out of 5 stars

The teacher's quality is amazing and I really enjoy the material provided. However, the platform is clunky and has major technical issues that make me think of changing learning app. When... See more

Company replied

Rated 5 out of 5 stars

I started lessons in 2020 but didn't finish and just recently started back. It's great that lessons never expire. I needed current instructors added to my dashboard and customer service got back to me... See more

Company replied

Rated 5 out of 5 stars

After visiting. France I decided I wanted to learn French so I could navigate through Paris better. I like Iboux’s teaching system, flexibility of class times, material used and in particular one of... See more

Company replied

Company details

  1. Language school
  2. English Language Instructor
  3. English language school
  4. French language school
  5. Language course provider
  6. Private Tutor

Written by the company

Our mission is to help each learner reach their full potential in attaining their language learning goals. We do so by providing a personal, high-quality and affordable learning experience. Since 2012, we have helped tens of thousands of students from all over the world. Our 170+ strong team of highly-qualified and experienced professionals are eager to support our students in providing an exceptional learning experience.


Contact info

4.1

Great

TrustScore 4 out of 5

959 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My proficiency level in French was…

My proficiency level in French was below A1 when I first started. I occasionally had to switch to English because I was unable to form simple sentences, I had trouble expressing myself, and I even had trouble understanding my teachers. Thankfully, Iboux's curriculum design guided me throughout my progress, the learning objectives were precise, and the activities we did in class were engaging and varied. My teachers are also very patient and committed to helping me learn. Although I still do not speak French fluently, I am pleased with my progress and feel that I have made significant progress. I can now write brief essays, express my opinions on various subjects, converse with my teachers without having to switch to English, and I have improved my listening comprehension.

19 June 2023
Unprompted review
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Reply from Iboux Academy

Thank you so much for sharing your experience learning with us, Betchie! And congratulations on your progress :)

Merci encore !

The Iboux Team

Rated 5 out of 5 stars

Something I look forward to!

The regular sessions have been so helpful in advancing in French. I'm just doing 30 minute classes, but my teacher uses the time so well. We have a great blend of conversation and explicit instruction. It's one of the things I most look forward to these days!

30 May 2024
Unprompted review
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Reply from Iboux Academy

Merci beaucoup and thank you so much for sharing your positive experience, Anna!

Happy learning,

The Iboux Team

Rated 3 out of 5 stars

Terrible booking system

Terrible booking system. You pay for your classes and then you can’t book the classes. This reoccurring issue has not been dealt with for 3 years.

23 May 2024
Unprompted review
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Reply from Iboux Academy

Hello Mandeep,

We appreciate your feedback and sincerely apologize for any inconvenience you may have experienced with our booking system. We understand how frustrating this situation must be for you.

We strive to ensure a smooth and efficient booking process for all our customers. Our records show that you recently reached out to us, and we regret that this issue has affected your experience.

We will contact you directly to assist with your booking and ensure you can schedule your classes without any problems.

Thank you,

The Iboux Team

Rated 1 out of 5 stars

Teacher did not appear to the trial class…

Signed up for a trial class and the teacher never appeared, even if she texted me she is there. I waited 30min sending her emails and no response.

21 May 2024
Unprompted review
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Reply from Iboux Academy

Hello Zaneta,

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you experienced. According to our records, the instructor was present for your class, so this appears to be a misunderstanding.

We would like to make it right by offering you a new trial session at your earliest convenience. Our team will reach out to you shortly to arrange this.

Once again, we apologize for any inconvenience and appreciate your understanding.

The Iboux Team

Rated 2 out of 5 stars

Can't reach the company.

Please Iboux provide an email in your response where I could get this magic 24 hr reply.
I was a fan, and do the think the platform can work but what has happened to the support ??? I have three emails sent over a week ago with a query and no reply back. No phone number to contact at all. I see someone else said the same.

9 May 2024
Unprompted review
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Reply from Iboux Academy

Hello JW,

We apologize for the inconvenience of not receiving a response from us. Please be assured that we maintain a verified 24-hour response time. Please check your Spam folder, as sometimes emails can be mistakenly filtered there.

Additionally, we will reach out to you via TrustPilot to gather more details and investigate your case thoroughly.

Thank you for bringing this to our attention, and we look forward to resolving it promptly.

Kind regards,

The Iboux Team

Rated 5 out of 5 stars

Great teachers

Great teachers , very good prices , what more could you ask for in a language program.

20 April 2024
Unprompted review
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Reply from Iboux Academy

Thank you for your review, Tom!

The Iboux Team

Rated 5 out of 5 stars

C1/2 level French speaker, and very happy with Iboux

I'm a French to English translator and speak French fluently, but as I live in Australia I get very little chance to practise and maintain my level of French. Since starting with Iboux a couple of months ago, I've been able to have a few hours conversation every week, which is great. I like having a large pool of teachers, with availability at various times. Due to Australia's timezone being so far away from the rest of the world, it can present problems aligning with teachers, but Iboux enlarged my teacher pool which helped a great deal. All teachers are highly qualified native speakers, and help me in my goal to maintain my oral expression at a good level. The pricing is also very reasonable compared with other similar programs. I can strongly recommend Iboux Academie

30 April 2024
Unprompted review
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Reply from Iboux Academy

Merci beaucoup and thank you so much for sharing your experience learning with us, Carolyne!

Happy learning,

The Iboux Team

Rated 5 out of 5 stars

A great way to learn French

I am learning conversational French so I can converse with several French speaking friends. One of them recommended iboux as a good way to practice my listening and speaking skills. I tried iboux and have found it to be a great way to learn. My instructor understand my goals very well and has tailored my classes to meet them. I am seeing good improvement. I highly recommend iboux.

29 April 2024
Unprompted review
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Reply from Iboux Academy

Merci beaucoup, Ken ! We are thrilled to hear about your positive experience learning French with us.

The Iboux Team

Rated 1 out of 5 stars

They have a totally improvised and…

They have a totally improvised and disorganized staff, I do not recommend it at all.

1 December 2023
Unprompted review
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Reply from Iboux Academy

We are sorry to see your review. Despite our efforts to reach out via TrustPilot's messaging system for more details that would enable us to assist you, we have not received any response from you. To ensure a genuine concern is addressed promptly, please contact us directly at support@iboux.com with your information. Thank you for your attention, and we look forward to resolving any genuine issues you might have.

The Iboux Team

Rated 1 out of 5 stars

Poor response time and complicated process for simple request

I havent started studying with them however the response time is very bad and there is no way to reach them over the phone.
I am asking for a simple invoice for an amount i paid 9 days ago and they are not able to provide it, not sure what is so complicated about this and why they accepted the payment in the first place, invoice should be automatically provided.

31 March 2024
Unprompted review
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Reply from Iboux Academy

Hello Flo,

We are sorry to learn about your experience. Our latest data shows that our average response time is under 24 hours, and our average ticket resolution time—that is, the time taken to solve an issue from the moment a student initially contacts us—is under 48 hours. We are continuously working to reduce these times further to ensure our students have the smoothest possible experience when contacting our Support team. Thus, we were both surprised and concerned to hear about the situation you described.

At this point, with the details provided, we are unable to identify you as a customer. Consequently, we have reached out to you through TrustPilot so we can understand your issue more fully and have our Support team address it immediately.

Thank you again,

The Iboux Team

Rated 5 out of 5 stars

Great experience

Great experience. Teachers are competent and the learning process is well-managed. Five Stars for sure!

20 February 2024
Unprompted review
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Reply from Iboux Academy

Thank you so much for your review, John!

The Iboux Team

Rated 5 out of 5 stars

Loving it.

Been doing 30min lessons through Iboux and it's been lovely. The material is easy to follow and it's nice to be able to do shorter lessons so my brain doesn't explode.

31 January 2024
Unprompted review
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Reply from Iboux Academy

Thank you so much for sharing your experience learning with us!

The Iboux Team

Rated 5 out of 5 stars

Private lessons with great value

I have been taking private English lessons here for many years to elevate my verbal skills. The classes are a lot of fun. I can choose the topic and the teachers are always happy to join in. I can only recommend iboux.

11 January 2024
Unprompted review
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Reply from Iboux Academy

Thank you so much for sharing your positive experience learning with us, Jörg!

The Iboux Team

Rated 5 out of 5 stars

Great method for learning a language

There's no better way to learn and build confidence learning a new language than talking to native speakers. I've enjoyed the classes and meeting the instructors.

17 December 2023
Unprompted review
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Reply from Iboux Academy

Thank you so much for sharing your experience, Lisa!

The Iboux Team

Rated 5 out of 5 stars

Merci à iboux

I’ve been having issues about learning French both written and pronunciation, Thanks to iboux all this issues were solved due to the well organized structure of this platform which makes me learn at my convenience time with their amazing teachers. Iboux is the real definition from nothing to something in terms of education. Merci pour vos incroyables conférences et commentaires et merci pour votre soutien !

13 December 2023
Unprompted review
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Reply from Iboux Academy

Merci beaucoup de nous avoir partagé votre opinion sur votre expérience positive, Kareem, et félicitations pour vos progrès ! We look forward to continuing to support you during your learning process.

Merci encore,

The Iboux Team

Rated 5 out of 5 stars

Excellent way to learn at your own…

Excellent way to learn at your own pace.
Easy to get lessons at a time that suits day or night and no issues changing times if necessary.
I have had a great experience so far and looking forward to advancing further.
Tutors are brilliant and quickly adapt to your needs and level.

1 November 2023
Unprompted review
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Reply from Iboux Academy

Thank you so much for sharing your experience learning with us, John!

The Iboux Team

Rated 5 out of 5 stars

My experience with Iboux has been…

My experience with Iboux has been excellent over the hundreds of hours of my learning Spanish. I have my favourite tutors from all over the world which enhances my experience. Each lesson is a definite highlight in my week!! I recently went on holiday in Spain and I found I could make myself clearly understood in Espanol thanks to iboux

2 November 2023
Unprompted review
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Reply from Iboux Academy

¡Muchas gracias & thank you so much for your review, Carol! Congratulations on your progress and happy learning :)

The Iboux Team

Rated 5 out of 5 stars

Very good franch classes

My son has been taking Franch classes for over four years and we all think that their teachers do a great job. He has changed three teachers in all of these years as one stoped teaching and the second one moved in a wrong time zone as we moved from the USA to Europe. Overall very happy

6 October 2023
Unprompted review
Iboux Academy logo

Reply from Iboux Academy

Merci beaucoup / thank you so much for sharing your son's experience learning French with us, Ivana! Happy learning,

The Iboux Team

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