iCash.ca Reviews 3,120

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, easy, and efficient, often highlighting quick approvals and immediate fund deposits. Many appreciate the user-friendly online process, which makes obtaining funds straightforward and hassle-free, especially in urgent situations. The customer service and staff are frequently commended for their professionalism, helpfulness, and understanding, making interactions pleasant and supportive. Reviewers also value the flexible payment options, including the ability to make advance payments, which adds to the overall positive experience. However, some customers reported issues with customer service response times and communication, experiencing delays or unaddressed concerns. A few other people also felt that the repayment agreements were complicated, with auto-debits occurring unexpectedly even after advance payments. There were also instances where promised loans were denied after existing ones were paid off, leading to financial difficulties for some.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, ease, and professionalism,... See more

Payment

Reviewers highlight positive aspects of payment, noting the process is quick and easy, with money often... See more

User experience

Customers had positive experiences with user experience, consistently describing the platform as very simple,... See more

Customer service

Consumers find customer service to be positive, often describing it as helpful, fast, and understanding,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and kindness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service, it's easy and fast. Less than 3 hours until I receive the money and if they take a little bit long by any thing that could happen, they send you an email explaining why is it taking... See more

Company replied

Rated 5 out of 5 stars

this company is by far the best ever!! you guys are amazing...i have been with you guys for a long time now with no troubles what so ever right now life is hard and you guys always come through..your... See more

Company replied

Rated 5 out of 5 stars

I had an urgent need for additional cash to get through the long month of January with all my bills paid and also make some important repairs to my vehicle. I applied with iCash and in just a few minu... See more

Company replied

Rated 5 out of 5 stars

I cash really helped me get through the week until my payday. It was extremely easy and did not affect my credit progress. I like that the payments are split and that you can choose to e-transfer the... See more

Company replied


Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Financial advisor
  4. Financial Institution

Written by the company

iCash is Canada's leading online payday loan provider, offering fast cash advances up to $1,500 through our secure website and intuitive smartphone app. We’re a fully licensed lender operating in Alberta, British Columbia, New Brunswick, Ontario, Manitoba, Nova Scotia, and Prince Edward Island. We've proudly helped over 1 million Canadians access emergency funds when they need them most. With iCash, waiting is a thing of the past. Our streamlined application process delivers instant decisions and, if approved, funds via e-Transfer in just 2 minutes, available 24/7 year-round - even on weekends and holidays, meaning any financial emergency can be dealt with efficiently. We accept all types of credit and income sources when it comes to approval, including employment, government benefits, EI, disability, and self-employment income. No paperwork, bank statements, or in-person visits required. Take control with flexible repayment plans—choose up to three installments (subject to eligibility), enjoy competitive rates, and rest easy knowing there are no hidden fees. Plus, make your money go further with our exclusive cashback program: earn up to 12% back on your borrowing costs and get faster access to future loans—available in eligible locations across Canada. We're proud members of the Canadian Consumer Finance Association, ensuring we maintain the highest industry standards while helping Canadians bridge financial gaps quickly and affordably.

Written by the company

Smart alternative to payday loans

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Reference program NOT working

I am a longtime customer of iCash, VIP level, I don't have anything to say about the loan, but recently, I referred a friend to use iCash using the link and followed the instructions that they advice, my friend had no issue getting a loan and paid it off, and just started a second one, I just noticed that I don't have any refer on the list inb my account, I mentioned it to iCash and they keep answering with the same email: please refer to your account and look at it....I even sent them an email that my friend got with the link from me, and even then, iCash ignored it. I have the feeling they DO NOT care about it, and reference might be just a marketing tactic but it does NOT really work, they don't pay you and the friend you refer, as mentioned on their website. This is not about money, they paid only $ 20 each, but this is about the principle, just want to verify if they mean what they said and the experience is right there, proving it all... Thanks

14 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Khanh, We appreciate you sharing your experience and taking the time to provide this feedback. We are sorry to hear about your frustration and assure you that we take your comments seriously. Please reach out to us at resolution@icash.ca so we can look into this matter further for you.

Rated 5 out of 5 stars

It was a Great experience.

It was a Great experience.

13 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much, Alexis, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

if your in a pinch give them a try…

excellent company friendly quick service.ive been dealing with them for yrs never had any problems;unlike other places that judge you for your past
🙃🙂 they're cash back is great to

11 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Sandra, Thank you for your kind words. We are very pleased to hear that you have had such a positive experience with our team and services over the years. We take all feedback seriously and appreciate your support.

Rated 5 out of 5 stars

Customer service excellent

Customer service excellent. I thank them for providing fast service. Wonderful experience

19 December 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Gabriel, Thank you for sharing your positive experience with us. We truly appreciate your kind words and are glad to hear you were satisfied with our service. Your feedback is valued and helps us continue to improve. If you ever need further assistance, please feel free to reach out to us at resolution@icash.ca.

Rated 5 out of 5 stars

Awesome company they’ve helped me…

Awesome company they’ve helped me significantly in rough times and I usually have it within a few minutes

10 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Hello, thank you for sharing your positive experience with us. We are pleased to hear that we could support you and that you appreciate our speed of service. Your feedback is taken seriously as we strive to maintain high standards. Please feel free to reach out to resolution@icash.ca if you ever need further assistance.

Rated 5 out of 5 stars

Excellent service

Fast, easy, trustworthy. Everything is simple and straight forward. No hidden fees or B.S. Enjoy using this service.

30 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Tracy, Thank you for sharing your positive experience with us. We appreciate your kind words and are pleased to hear that you found our service straightforward. Your feedback is truly valued as we strive to maintain a high standard of care.

Rated 5 out of 5 stars

I’m so grateful that I found ICash

I’m so grateful that I found ICash, it’s a big help for my unexpected needs for my finances for my family.
The staff and everyone are very helpful and kind. They are very accommodating and easy to talk and deal with.
I don’t regret having loan with them.
More power and bless more.

9 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much, Lily, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

My experience was 5 * Easy

My experience was 5 * Easy, fast no issues. Had the money in a few minutes.

3 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much, James, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

Easy super simple love love love love!!

6 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Adriana, Thank you for sharing your positive experience with us. We are pleased to hear that you found our process simple and easy to navigate. Your feedback is highly valued and shared with our team.

Rated 5 out of 5 stars

Fast transaction

Fast! Enough time to pay back! Convenient! Saved me many times!! Thank you

30 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for your kind words and for highlighting our speed and convenience. We are pleased to hear about your positive experience and appreciate you sharing this feedback with our team. We take all comments into heart as we strive to provide quality service.

Rated 5 out of 5 stars

Amazing

They always return my emails right away! Love this company. All wonderful staff!
Truly helps when your in a bind.

6 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for your kind words regarding our team and responsiveness. We are pleased to hear you have had a positive experience and appreciate you sharing your perspective. Your feedback is highly valued and shared with our staff.

Rated 5 out of 5 stars

This company ICash has been there for…

This company ICash has been there for me every time I needed a short term payday loan. It's simple fast and an easy to use online service. Never any issues or problems to worry about.

5 February 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much, Dan, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

Awesome service helps me when I truly…

Awesome service helps me when I truly needed it

21 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much, Cleda, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

Easy to apply

Easy to apply. Quick answers. Excellent to deal with.

30 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Hi Chuck, Thank you for sharing your experience and for your kind words. We are pleased to hear that you found the application process efficient and our team helpful to deal with. We value all feedback as we work to provide a positive experience for everyone.

Rated 5 out of 5 stars

Super easy and fast

Super easy and fast. Very good company to deal with

23 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Hi Peter, Thank you for sharing your experience and for your kind words. We are pleased to hear that you found our platform to be a fast and efficient option. We value all feedback as we work to provide a positive experience for everyone.

Rated 5 out of 5 stars

These people care about people's issues

These people really care I explained my situation to them and they made the loan happen within minutes I was very happy with the service they provided

22 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much, Larry, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

iCASH is the best

iCASH is simply the bestest of all money loaners!

30 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you are satisfied with our service and the support provided. We value all feedback as we work to maintain a positive experience for everyone.

Rated 5 out of 5 stars

Thank you to all your team from the…

Thank you to all your team from the bottom of my heart, and happy new year 🙏💖🕊

29 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Marta,

Thank you for taking the time to share your kind words with us. Happy New Year to you too. We truly appreciate your thoughtful message and the positivity you’ve expressed toward our team. Feedback like yours is taken seriously and means a great deal to us. If you ever wish to connect further, please feel free to reach out through our official support channels at resolution@icash.ca.

Warm regards.

Rated 5 out of 5 stars

Helpful

This is the only place that would give me any kind of loan with my terrible credit and it has been an absolute lifesaver! Thank you for giving people a chance when they need it!

28 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for sharing your experience and for your kind words. We are pleased to hear that our platform provided the support you were looking for when it was needed most. We value all feedback as we work to provide a positive experience for everyone.

Rated 5 out of 5 stars

I cash is the easiest to communicate…

I cash is the easiest to communicate with, especially after I've been here a few times. The application gets a bit easier. I cash is the best, I'd reccomend this app to everybody that looking to apply for a loan. "I, me, am NOT a robot!, I tried to put my photo in, but the app wanted paperwork aswell, but I didnt it have ready."

26 January 2026
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Cory, Thank you for sharing your experience and for your kind recommendation. We are pleased to hear that you found our platform easy to use. We value all feedback as it helps us refine our process for everyone. If you have any further questions, please feel free to reach out to our team at resolution@icash.ca.

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