I’ve been using Iceline Hosting for my RedM servers and FiveM servers, and I can confidently say they are one of the best hosting providers I’ve worked with. From the start, the setup process w... See more
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Always nice hosting servers through iceline. They make it easy and quite affordable than most hosting websites. Also are very quick to respond to any issues
I moved from another host which wasn't great and I much prefer it here, the layout is easy on the eye the setup and move was very easy and I'm going to stick around! Only recently had issues no... See more
Company replied
Was such an easy process to get my server up and going and the staff went out the way to help where they probably didn't even have to. I never usually leave these reviews, but I genuinely think a good... See more
Company replied
Company details
- Web hosting company
- Cloud Computing Service
- Cloud storage service
- Gaming services
- Internet Service Provider
Written by the company
Iceline Hosting is a UK based hosting company that offers game server hosting, VPS, dedicated server hosting and web hosting.
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- support@iceline-hosting.com
- iceline-hosting.com
4.7
Excellent
354 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Iceline is a great provider for game…
Iceline is a great provider for game servers. My experience has been nothing but great. 5/5
14 January 2023
Unprompted review
Reply from Iceline Hosting
Hello Jessica,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
Excelent JOB!
Excelent JOB!
We moved from zap and its 10x better
Fast respond
Better then WPS
They will help u with everything!
I screw up , when i deleted server.cfg ... but these guys resurrected it, like nothing happend.
I whold give them 12/10 start
Do not worry to move too. It s worth it!
11 January 2023
Unprompted review
Reply from Iceline Hosting
Hello Richard,
Many thanks for your kind words, we really appreciate it! I'm delighted to hear that you've found the transition over to Iceline Hosting so smooth. If there are ever any future issues, you know how to get in contact with our support team! Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
Reliable & fast support
I've been using ice line hosting for nearly three years now, obviously, it's had its up and downs but overall 10/10 the support is excellent & fast the servers are very reliable and better than 99% of hosting companies I've used before.
4 January 2023
Unprompted review
Reply from Iceline Hosting
Hello Harry,
Many thanks for your kind words, we really appreciate it and are glad to hear you feel this way! Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
Easy to setup Minecraft servers
Easy to setup Minecraft servers. Really easy to add mods as well. 10/10
19 November 2022
Unprompted review
Reply from Iceline Hosting
Hello Alex,
Many thanks for your kind words, we really appreciate it! I'm delighted to hear that you've found the installation of mods so easy. Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
Horrible experience
Horrible experience. Paid for services and never played because I couldn't get the server going. Sent in a ticket, emails and was told over and over again "what is it your trying to do"? Im not sure how much clearer I can be when I say "I dont know how to get the server running" and can you please help. Not one time did they ever give any instructions or point me in the right direction. There is no FAQ section on Redm as well. Asked for a refund and no go, "Its outside of their 48hrs, there is a reason people stay with the big names, stay far away from this company.
18 July 2022
Reply from Iceline Hosting
Hello Zack,
We're sorry to hear you had a negative experience with our hosting services, that's not what we like to hear! We try our best to provide high-quality hosting services which can be relied on.
If you wouldn't mind contacting us over on our 'Contact Us' page, I'd love to get this looked into and rectify this with you myself.
Sincerely,
Ryan G.
Iceline Hosting
I recommend this because it is good for…
I recommend this because it is good for a fresh server u have to download either winscp or FileZilla I use winscp and it works great so u should buy this hosting
10 May 2022
Unprompted review
Reply from Iceline Hosting
Hello Timmy,
Many thanks for your kind words, we really appreciate it! I'm glad to hear that you've had a great experience with our service. Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
Support is great
2 things. They helped me setup a database so it would link data to my fivem server Resources that needed a database!
2nd thing: I didnt trust them with my postcode when I was setting up my payment method and all but now I trust them. I have had no problems since I started using their hosting. Been using it since January!
Just to confirm, personal info doesnt get backed up to another system in ice line hosting right?
20 April 2022
Unprompted review
Reply from Iceline Hosting
Hello Joshy,
Many thanks for your kind words, we really appreciate it! I can assure you that your personal data is not backed up to another system. Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
Great Hosting Company !
16 April 2022
Unprompted review
Reply from Iceline Hosting
Hello Iconic,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
My experience Was really good.
My experience was really good I got the wrong server and ended up paying for the right one later on. They refunded me my money for that one and helped me set up my new one. Great guys and girls. Give them time to reply back everyone is human so it takes time but they get the job done.
24 March 2022
Unprompted review
Reply from Iceline Hosting
Thank you for your positive review, John! We love hearing from our customers and the feedback we receive helps us to improve.
We're so happy that you had a good experience with our support team and it means a lot to us to hear this. We work hard to make sure every customer is heard and helped as soon as possible. Your satisfaction is important to us!
Sincerely,
Liam T.
Iceline Hosting
The best support service!!!!!
21 March 2022
Unprompted review
Reply from Iceline Hosting
Thank you for your review Matthaios! I'm glad to hear that our team was able to help you out. We work hard to make sure we're providing the best service possible and it's great hearing how well we are doing from our customers.
I'll be passing your feedback on to the rest of my team so they can continue striving for excellence in their work :)
Sincerely,
Liam T.
Iceline Hosting
Above and beyond support...
Absolutely amazing support team that work together to go above and beyond what would normally be the level of support given even when only buying a smaller/standard package with them. Their support agents clearly have high levels of expertise in the specifics of the services they provide (in my case in knowing the ins and outs of troubleshooting a faulty game server) and I will be recommending them to friends from now on.
16 March 2022
Unprompted review
Reply from Iceline Hosting
Thank you for your feedback Chris, I'm glad to hear our support team was able to help you with your issue. We're always looking for ways we can improve and we'll be sure to pass on your comments about the service levels of our agents.
I hope that this is just the beginning of a long-term relationship and if there's anything else we can do in order to make it even better, please let us know.
Sincerely,
Liam T.
Iceline Hosting
excellent support
3 March 2022
Unprompted review
Reply from Iceline Hosting
We're so glad to hear that you had a great experience with our team. It sounds like we were able to quickly answer your questions and provide the help you needed. We want all of our customers to be happy and satisfied, so it's great to know that we helped make that happen!
Sincerely,
Liam T.
Iceline Hosting
Amazing customer service
Amazing customer service. Every time I open a ticket it is resolved the same day. Staff are extremely helpful in all questions asked and have helped me to the next level with my server. They have easy to use Console and have some Easy to install Mods tab options.
28 February 2022
Unprompted review
Reply from Iceline Hosting
I'm glad to hear that you've been happy with the level of service we provide!
We pride ourselves on providing a higher level of customer support and are committed to ensuring every issue is resolved in a timely manner. I will make sure your kind feedback is passed on to our team. Thank you for taking the time to share this with us!
Sincerely,
Liam T.
Iceline Hosting
Excellent Customer service
Excellent Customer service, speedy responses and great delivery
27 February 2022
Unprompted review
Reply from Iceline Hosting
Jacrispy, I'm so pleased to hear that you're enjoying your hosting experience with us. Thank you for taking the time to share your thoughts and feedback on our customer service team's performance - we appreciate it!
We work hard to provide a high-quality product, backed by outstanding support. We're always looking for ways to improve and we'll be sure to pass along your feedback about our responses being speedy and helpful. If there is anything else we can do for you in the future please let us know!
Sincerely,
Liam T.
Iceline Hosting
Their support is super helpful and…
Their support is super helpful and nice. They got right to the point and helped me immediately! Highly recommend!!
21 January 2022
Unprompted review
Reply from Iceline Hosting
Thank you Pat for the kind words and your recommendation. It's always nice to hear our customers appreciate our service!
We are so happy that you found us helpful and responsive, we strive to provide a great customer experience every time. We hope this is the beginning of a long relationship with Iceline Hosting!
Sincerely,
Liam T.
Iceline Hosting
Thank you Iceline
As customers and later on as partners we are happy with the service that Iceline provides. From the start, Iceline staff approached us in a professional way and helped us to protect and improve the overall gameplay experience for our players. For over a year we didn't have any downtimes at all and from our experience we would like to recommend this company to anyone because they provide the best service with rich panel options, robust backup system, professional staff, and best protection in the business.
25 October 2021
Unprompted review
Reply from Iceline Hosting
Hello Invicta,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting. If you need some additional support please open a ticket and our team will do their best to help you.
Sincerely,
John SH.
Iceline Hosting
Best VPS hosting
I am new to making fivem server's so i reached out to the people at Iceline Hosting and they helped me out a lot and i now have a working server.
If you are looking for a VPS then i would highly recommend Iceline Hosting.
24 October 2021
Unprompted review
Reply from Iceline Hosting
Hello Gumble,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting. If you need some additional support please open a ticket and our team will do their best to help you.
Sincerely,
John SH.
Iceline Hosting
Amazing customer service
Amazing customer service. Every time I open a ticket it is resolved the same day. Staff are extremely helpful in all questions asked and have helped me to the next level with my server. If you’re looking for an extremely user friendly service with top customer service then look no further..
19 October 2021
Unprompted review
Reply from Iceline Hosting
Hello Nathan,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting. If you need some additional support please open a ticket and our team will do their best to help you.
Sincerely,
John SH.
Iceline Hosting
Ive never owned a server or anything…
Ive never owned a server or anything like that and iceline has been with me every step of the way through thick and thin! Great host and I completely recommend them and suggest them, my server loads up insanely fast never have bad buffering or anything .
16 October 2021
Unprompted review
Reply from Iceline Hosting
Hello Blessxd,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting. If you need some additional support please open a ticket and our team will do their best to help you.
Sincerely,
John SH.
Iceline Hosting
I love Iceline.com
Fast and decent support that can help and advise you in the moment you open a ticket ♥
16 October 2021
Unprompted review
Reply from Iceline Hosting
Hello SiGiii,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting. If you need some additional support please open a ticket and our team will do their best to help you.
Sincerely,
John SH.
Iceline Hosting
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