Icepacks4less Reviews 

435
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, effectiveness, and excellent design, noting they are very useful and help significantly with recovery and pain relief. Many people appreciate the ease of use and the overall positive impact these items have on their well-being. The service is frequently highlighted as outstanding, with reviewers commending the quick and efficient delivery, often arriving the next day. Reviewers also found the website easy to navigate and the prices reasonable, making the purchasing process smooth. However, some customers were not happy with the delivery process, specifically the inability to choose a specific delivery time, which required them to be home all day. A few other people also felt that the product was not suitable for their needs or was too small.

What people talk about most

Product

Customers had positive experiences with the product, often praising its quality, design, and effectiveness in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and speedy delivery,... See more

Service

Users describe positive interactions with service, frequently highlighting its quickness and efficiency. Many... See more

Quality

Consumers find quality to be positive, with many reviewers praising the well-designed and manufactured... See more

User experience

Clients share positive opinions on user experience, with many finding the website easy to navigate and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service during the purchase no issues Bought this product following knee replacement surgery the previous week on the recommendation of the hospital physio. Choose the elect... See more

Company replied

Rated 5 out of 5 stars

I have only recently found this Company, but I am so glad i have! The range they have is amazing, I am now using the cooling patch which comes in a pack of 4! They are brilliant and a reasonable price... See more

Company replied

Rated 5 out of 5 stars

Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the ti... See more

Company replied


Company details

  1. #1 of 10 best companies in Physiotherapy equipment supplier
  2. #6 of 16 best companies in First aid station
  3. #2 of 12 best companies in Massage therapist
  4. #4 of 45 best companies in Medical supply store
  5. #3 of 12 best companies in Sports Massage Therapist

IcePacks4Less

Written by the company

UK's leading specialist in hot and cold therapy products.
Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.

IcePacks4Less

FREE Fast Delivery on orders over £65 made before 4.30pm.

FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

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4.9

All reviews

(435)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from start to finish

Everything was very great from the selection of my order to the excellent delivery. No faults at all would thoroughly recommend this company.

12 June 2024
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Reply from Icepacks4less

Fantastic feedback! Thank you so much for this marvellous review, Martin. We hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Awesome review! Thank you for this feedback. We hope to see you again soon!

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great customer service

I had an issue with my next day delivery. Not icepaks fault but Barry did everything possible to resolve the issue ASAP.

31 May 2024
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Reply from Icepacks4less

This is what we love to hear! It's lovely to get great reviews about our customer service team. I'll pass your comments on to the team. Thank you for your feedback, Colin. We hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

reusable icepacks

re-order of product

29 May 2024
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Reply from Icepacks4less

Thank you for re-ordering, Howard. We really appreciate your order and review.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Aircast Cryo Cooler

I bought an Aircast Cryo knee, ankle and cooler recently. Delivery was fast. Excellent product, works really well to reduce swelling for my knee (ACL damage). There was a problem with the ankle cuff which was immediately replaced - excellent service.

14 May 2024
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Reply from Icepacks4less

Fantastic news! We always aim to provide high-quality customer care. Thank you for this brilliant feedback, Guy! We hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Knee Air cast and insulated cooler

I’m so glad I ordered the cooler and air cast for my knee so convenient and saves all the in and out freezer etc for cold compression. I did stupidly throw out the insulating disk thinking it was packaging and the only thing I would say they work out quite expensive to replace. I purchased 2 to have a spare which was £20 with postage. 😮. So expensive mistake. I’m getting other knee replaced in 6 months so it’s going to be well used. Online chat is quick and easy. Delivery is fast, next day. Overall excellent company to deal with highly recommended

7 May 2024
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Reply from Icepacks4less

Remarkable feedback! Thank you so much for this cracking review, Alison. We are so happy to hear that it is helping with your knee replacement and wish you all the best with the next replacement. Double whammy, WOW! We hope you recover quickly and look forward to hearing from you again.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, any problems they went above and beyonf to sort. Patients love the reusable ice packs

2 May 2024
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Reply from Icepacks4less

Wonderful news! We always aim to provide high-quality customer care. Thank you for this awesome feedback! We hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 4 out of 5 stars

Good service

Good service. Just a delay with delivery

22 April 2024
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Reply from Icepacks4less

Brilliant! We are very sorry to hear there was a delay with the courier. Thank you for this feedback, Caroline. We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Easy to order and arrived quickly

Easy to order and arrived quickly. The packaging was very good too! Would definitely order again from here.

15 April 2024
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Reply from Icepacks4less

This is just the kind of feedback we love to hear! A wonderful review! Thank you, Elizabeth. We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Fast delivery and quality product for…

Fast delivery and quality product for the price. The ice pack sleeve was missing, but quick message sent and the sleeve was sent to me!

8 April 2024
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Reply from Icepacks4less

Fantastic news! We are thrilled to hear that our customer care team was able to send out the sleeve quickly for you. Thank you for this feedback, Tracey. We hope to hear from you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Just had major surgery on spine these…

Just had major surgery on spine these packs were brilliant to relieve the pain. Many thanks

4 April 2024
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Reply from Icepacks4less

We are so happy to hear that they have been a help for your back pain! Thank you so much for this brilliant review, Justin. We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Put the order in in the afternoon and…

Put the order in in the afternoon and by the next day I had it delivered toy house great service

2 April 2024
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Reply from Icepacks4less

Fantastic! We are thrilled to hear that the delivery went smoothly. Thank you for this great feedback, Craig. We hope to hear from you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

The item I ordered arrived the…

The item I ordered arrived the following day.

2 April 2024
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Reply from Icepacks4less

Amazing news! Thank you for this great review, Penny. We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Quick & easy

Excellent service as quickly able to repeat my last order.

25 March 2024
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Reply from Icepacks4less

We're so pleased to hear this, Bridget. We're glad you liked our repeat order application & hope to see you again.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

great service

great service - good price & good quick delivery.
thank you !

19 March 2024
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Reply from Icepacks4less

It's our pleasure! Thank you so much, Claudia! We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Trouble free experience!

The product was very keenly priced, arrived when promised and the ordering process was very straightforward

18 March 2024
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Reply from Icepacks4less

Making our services and website as efficient and user-friendly as possible is extremely important! Thank you for this feedback, Simon. We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good product and quick delivery

Good product and quick delivery

8 March 2024
Icepacks4less logo

Reply from Icepacks4less

Fantastic news! Thank you for your review. We hope to hear from you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

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