IC Markets (EU) Ltd Reviews 

4,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for its efficiency, responsiveness, and helpfulness, often highlighting the speed at which their inquiries are addressed. The staff is frequently described as professional, knowledgeable, and friendly, providing clear and direct solutions to problems. Many people appreciate the quick response times, with issues being resolved rapidly and efficiently, even when facing complex problems like account verification. The overall service and user experience are also highly regarded, with consumers finding the platform simple, user-friendly, and offering excellent support availability.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting its efficiency, responsiveness, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient communication... See more

Service

Customers had positive experiences with service, consistently praising the helpful, professional, and... See more

User experience

Consumers find the user experience to be positive, with many praising the platform's simplicity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using IC Markets for a few months, and so far I am very satisfied with the service. It delivers everything it promises, and in my experience, the customer support team is efficient and res... See more

Rated 5 out of 5 stars

Very fast, absolutely decisive. I had a problem uploading a PDF file for profile verification, but assistance was really on point and completely understood everything, and on top of that because that... See more

Rated 5 out of 5 stars

I had a very positive experience with IC Markets EU customer support. Katarina Pejkovic was professional, helpful, and clear throughout the process. My questions were handled promptly, and I appreciat... See more

Rated 5 out of 5 stars

The agent was friendly, pleasant and knowledgeable. I received exactly the information I wanted.


Company details

Written by the company

IC Markets is a CySEC-regulated CFD provider, delivering trading solutions for active day traders and scalpers as well as traders who are new to the trading of CFDs. IC Markets offers its clients cutting-edge trading platforms, low latency connectivity and superior liquidity. IC Markets is revolutionising online forex trading, online traders are now able to gain access to pricing and liquidity of the market.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(4,089)

2,851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer support that listens to traders

I contacted IC Markets because I was disappointed that I couldn't connect my MT5 account to TradingView, as that combination has always been my preferred way of trading. While the feature wasn't available at the time, the support representative was understanding, professional, and assured me that my feedback would be forwarded to management for review.
What impressed me was that they actually listened to customer feedback instead of giving a generic response. The communication was friendly and helpful throughout the process.
Apart from that, I've been satisfied with the trading conditions, platform stability, and overall service. It's good to see a broker that takes client suggestions seriously and looks for ways to improve its offering.
Overall, a very positive experience and excellent customer support.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent handling of my request

Excellent handling of my request. Smooth communication and efficient problem-solving throughout the process. Thank you for the great support and professional assistance.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support at IC…

Excellent customer support at IC Markets! I reached out to their online support team and was pleasantly surprised by how fast and professional they were. My questions were handled efficiently, and the agent was both knowledgeable and friendly. The live chat is really convenient and easy to access. I highly recommend IC Markets for the quality of their support. Very satisfied!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Nelly is very helpful, she is always answering in details, and give you all the necesary informations you need!

15 June 2026
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Excellent customer service. Fast responses, professional communication, and very helpful throughout the whole process. My issue was resolved quickly and efficiently. Highly recommended!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. No problems. Customer service fast and accurate. Highly recommend

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Best service out there

Best customer service out there, no matter how trivial the challenge is, they will help you out. Fastest transfer from the Intro AI Agent to the Human Agent available is damn awesome honestly.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Soooo nice to tell you that everyone…

Soooo nice to tell you that everyone must have to try with Icmarkets without any hesitation. Any one could talk with there own language, first time I got the experience like that way. Everyone you must try guys.... Great Great Great is not the word!!!

12 June 2026
Unprompted review

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