Iconicawear Reviews 227

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Impossible to do returns. They never picked up the package and claimed they couldn’t find the right package shop, despite being given tracking three weeks earlier. Likely drop shipping, which explains... See more

Rated 1 out of 5 stars

Customer in Sweden. If not happy with product. We need to send them back to The Netherlands for a cost fo 250 SEK. Be aware of that before buying anything

Rated 5 out of 5 stars

Absolutely loooove my Iconica underwear! They fit perfectly and I feel totally safe whenever I wear them, even if I sleep 12 hours in a row😌 They are both practical, comfortable and look good so I’m... See more

Company replied

Rated 5 out of 5 stars

A little reluctant at the beggining, I first bought 2 to try and I immediately loved them, no leaks or smell, it's great! I wear them all the time at home, at work, at the gym and even at nigh... See more

Company replied

Company details

  1. Underwear shop

Written by the company

We create products with women's menstrual cycle and your real body in mind. At Iconica, you'll find reusable and durable period panties, all carefully perfected to be worthy of your wardrobe. Iconica period underwear replaces tampons, pads, and period cups. With a sustainable alternative to disposable period protection, we disrupt the feminine hygiene industry.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

227 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It was the best choice I made

It was the best choice I made. I recommended the product to all my friends and family.

11 January 2023
Unprompted review
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Reply from Iconicawear

That makes us so happy to hear, thank you! 💖

Rated 5 out of 5 stars

Can absolutely recommend!

I'm lucky that I don't have heavy bleeding, so for me it's much more comfortable not having to worry about tampons or pads. I don't feel the need to change during the day, although if you have a more heavy period you might have to. They absorb everything, and although there is a faint smell it's not as bad as pads.
I don't like the idea of a menstrual cup, and this feels more hygienic. Also great customer service! Recommended!

1 January 2023
Unprompted review
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Reply from Iconicawear

Thank you so much Silje for your review, it means a lot to the entire Iconica team. It makes us happy to know you enjoy your period underwear 💜

Rated 5 out of 5 stars

I’m very satisfied with their period panties!

I’m very satisfied with their period panties. My periods have always been an uncomfortable thing but having underwear that is comfortable and gives me the protection I need puts my mind at ease.

Service is also very good! They always respond to questions quickly and are helpful.

Would recommend!

9 January 2023
Unprompted review
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Reply from Iconicawear

Thank you very much for your feedback Jodie, we're so happy to hear that you love Iconica's period panties! 🥰

Rated 5 out of 5 stars

Quality and prize excellent. Customer service perfect.

I can only say positive things about this brand and its product. Excellent quality and care.

The product is an innovation and in a house with three women it is a solution to those surprise losses

I encourage you to continue with this product line.

Thanks a lot. Happy New Year 2023!

2 October 2022
Unprompted review
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Reply from Iconicawear

Thank you so much for this lovely review 💜🙌

Rated 4 out of 5 stars

A wonderful discovery

I rate with only 4 stars because I haven't try them yet (On my period).
But my experience with customer service has been fantastic as I was worried about my package and they replay to me and update me very kindly.
Once I received the underwear, I could not be more happy with the quality, the texture is amazing, how it fits me and how comfortable they are!
Can't wait to try them out on my next period, I have no doubts I am going to be even happier with them.

15 December 2022
Unprompted review
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Reply from Iconicawear

Cristina, thank you so much for your lovely words 🥰

Rated 1 out of 5 stars

Return policy - bad customer service

I bought a pair of panties that didn't fit and followed the instructions in the return policy. Had to pay for a returnlabel in advance but never recieved it.
Iconicawear clearly states thet they don't return money if you send the product back before contacting customer service.
I now must pay Klarna because I have not returned the product, and because I can't explain why I have not returned the product yet. In Klarnas returnform it says that I have to contact the shop for returns, but what to do when Iconicawear don't answer!!!

4 December 2022
Unprompted review
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Reply from Iconicawear

Hi Sara! Oh no, this is not the experience we want you to have, so sorry about that. When looking into your case I can see that the return has been made and the refund has been issue (Klarna invoice cancelled). I apologize if it took longer time than expected, our queue was significantly increased around black friday. Feel free to reach out to us again if there is anything else we can help you with, we are now back to normal answer times 💜

Rated 1 out of 5 stars

I would absolutely not recommend…

I would absolutely not recommend ordering at this website unfortunately.
My pre-order from 11/9 is still not delivered.
No respons on the e-mail, on respons on social media.

Such a pity to write this negative experience.

10 September 2022
Unprompted review
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Reply from Iconicawear

Hi! I'm so sorry if you've had a negative experience with your order. The pre-order products unfortunately had a delay which you should have received more information about via email and we sincerely apologize for the delay. However, by now, you should have received your products but if you still haven't, please reach out to us with your order number on contact@iconicawear.com and we'll be happy to help you out 💜

Rated 5 out of 5 stars

Excellent customer service

I had to return because the fit wasn’t for me, but I see they now have a high waist option that would suit me better!
International returns are a bit cumbersome and my package came back for some reason after a long time in transit.
It was a positive experience nonetheless as I promptly got my refund after notifying customer service. 😀

24 October 2022
Unprompted review
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Reply from Iconicawear

Hi! Thank you for your review 💜 I'm sorry to hear the fit wasn't for you but maybe you got the chance to get the high waist? If so, we'd love to hear your feedback about it! 🙌

Rated 5 out of 5 stars

So so so happy with my Iconica…

So so so happy with my Iconica underwear!
The fit is perfect, no more mess with tampons or pads, just put them on and feel good!

I have never ever felt such freedom, I just wish I had found out about these earlier in my life.
Thank you Iconica!

11 October 2022
Unprompted review
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Reply from Iconicawear

Ingela, thank you so much for your review! It really makes our day to read your words 💕

Rated 1 out of 5 stars

This feels like a scam

This feels like a scam. I received the product, found they did not fit and returned them. Ended up getting them back again because they never accepted the return. Had to pay freight and customs two times (total of 1600 NOK). Do not know if I will get the money back because they do not answer my mail.

8 October 2022
Unprompted review
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Reply from Iconicawear

Hi Eli! I apologize if you had a negative return experience. When looking into your order I can see that we issued the refund back in August, please have a look at your account to see the money back. We have been working on a better return solution for our Norwegian customers so it's now both easier and cheaper with a prepaid shipping label – thank you for your feedback. Do let us know if there is anything else we can help you with 💜

Rated 5 out of 5 stars

Love the pants and the fitting

Love the pants and the fitting. Feel very safe in them during every day of my period.
The only thing I would want is to be able to have them in different colors! =)

30 July 2022
Unprompted review
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Reply from Iconicawear

Yay that's great to hear! ☁️✨ Thank you so much for your review, we really appreciate it. Feel free to reach out to us on contact@iconicawear.com and tell us more about the colors you'd like 💜

Rated 5 out of 5 stars

Good product

I use it for first time and it works well I feel protected all the day
I recommend it

4 July 2022
Unprompted review
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Reply from Iconicawear

That makes us so happy to hear! Thank you for your feedback ☁️✨

Rated 3 out of 5 stars

Not for me

These underwear was not for me. Probably would be better as a higher model as the band is pretty tight. Refund took a long time but got there in the end.

30 June 2022
Unprompted review
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Reply from Iconicawear

Hej Emma, tack för din feedback! Vi ber om ursäkt att återbetalningen tog lite tid, vi jobbar just nu på att förbättra och förenkla returprocessen så det ska gå både smidigare och snabbare. Vi kikar på att bredda vårt sortiment och tar med oss dina önskemål om en modell med högre midja 🙌

Rated 5 out of 5 stars

Five stars!

It's unbelievable that disposable pads and tampons are a thing considering the environmental impact and cost. These work really well, they're comfy and saves the planet so much resources and waste. Feels like high quality.

27 June 2022
Unprompted review
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Reply from Iconicawear

Thank you for your kind words, we really appreciate it! We're so happy to hear that you enjoy Iconica's period underwear ☁️✨

Rated 3 out of 5 stars

Wrong size.

I had to pay taxes on the product 27 eur, Iconica has now provided me a refund on this.

The size of the panties was way bigger than normal underwear, especially the height of the waist. I did not try them on because I can see they don't fit.

I expected cotton textile, but it's cotton on the inside and nylon outside.

27 June 2022
Unprompted review
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Reply from Iconicawear

Hi, I'm so sorry to hear about this experience! You should never have to pay for taxes or additional charges when receiving your order, it seems something must have gone wrong with your shipment. Please reach out to us and we will refund you the extra tax you were charged. We always try to answer our emails within 24 hours Monday-Saturday and unfortunately I can't search for your email with your username here on Trustpilot to see what has happened. Please reach out with your order number to contact@iconicawear.com and we'll make sure to help you right away! 💜

Rated 5 out of 5 stars

Great product

Great product. Definitely recommend ! Gonna buy again soon :)

7 June 2022
Unprompted review
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Reply from Iconicawear

That makes us so happy to hear 💖 Thank you for taking the time to share your feedback!

Rated 5 out of 5 stars

Super comfortable undies

Super comfortable undies you can trust wearing while having your period and stay dry day and night 😊

1 June 2022
Unprompted review
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Reply from Iconicawear

Yay that's great to hear! ☁️✨ Thank you so much for your review 💜

Rated 5 out of 5 stars

Great buy - absolutely recommendable

Super comfortable undies which make me feel safe at day and night! Got two pairs and going for more! Couldn't be happier!

18 May 2022
Unprompted review
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Reply from Iconicawear

Thank you for your kind words, Gabriela! We're so happy to hear that you enjoy Iconica's period underwear ☁️✨

Rated 5 out of 5 stars

I love these

I love these!
Perfect fit, no leaks and so comfy!

18 May 2022
Unprompted review
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Reply from Iconicawear

Camilla 💕 Thank you so much for taking the time to write this!

Rated 5 out of 5 stars

Highly recommend!!

Absolutely loooove my Iconica underwear! They fit perfectly and I feel totally safe whenever I wear them, even if I sleep 12 hours in a row😌 They are both practical, comfortable and look good so I’m very happy that I found Iconica! I also think everything in terms of contact, purchase and shipping worked perfect👍

17 May 2022
Unprompted review
Iconicawear logo

Reply from Iconicawear

Yay! thank you for taking the time to share this 💖

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