I am a new customer with Life saver. The hold times on the phone are beyond ridiculous, I went with this company as opposed to another because of the issues I’ve had. I’m about to go back to that comp... See more
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Haven't used it yet, but finally a company like LIFESAVER made a jerry can that has some important features. Great to have it foil sealed due to storage issues. Water prep storage is vital and this co... See more
Company replied
i bought the Cube + extra carbon filters(Cube & Liberty). super fast delivery(to Switzerland). I'm filtering my tap water. It tastes like spring water now, no headache, no stomachacge.... so smooth, t... See more
Company replied
I buyed for many years the 6000UF bottle, tried here in Switzerland in a creek (I know the Swiss creeks and waters are clean), but I tried to take water from a creek with mud together, and see it filt... See more
Company details
Information provided by various external sources
LifeSaver® water purifiers give you the ultimate protection. Turn dodgy tap water, questionable bottled water or even dirty water from rivers, lakes and puddles into safe, drinkable water instantly. Ideal for everything from traveling, backpacking, trekking, hiking, camping and overlanding to emergency prepping.
Contact info
Hall Chase, London Road, Marks Tey, Colchester, CO6 1EH, Essex, United Kingdom
- +44 (0) 1206 580 999
- info@iconlifesaver.com
- iconlifesaver.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Professional handling and arrived on…
Professional handling and arrived on time.
Would like to have a feature where approximate Import taxes are shown at the moment of payment.

Reply from LifeSaver
Perfect storm of errors....
Parcel sent before financial details completed despite request not to post until complete.
Courier company did not abort delivery when asked to do so by company.
Parcel currently held by my Customs authority awaiting payment for a parcel that is not required.
I am considerably out of pocket as awaiting refund while company attempts to locate parcel.
I awarded one star as unable to award none.
My review has omitted/ excluded unfortunate elements like staff sickness and communication difficulties.
I would be unlikely to use this company again.

Reply from LifeSaver
Delivery was speedy with a quality…
Delivery was speedy with a quality delivery firm.Not used the product yet but it seems to be really well made. I look forward to using it in the summer.

Reply from LifeSaver
Easy to navigate site and order the…
Easy to navigate site and order the item I wanted that was sent out quickly

Reply from LifeSaver
Your delivery instructions are always…
Your delivery instructions are always good and arrive in time

Reply from LifeSaver
The shipping was done very poorly and…
The shipping was done very poorly and hope it wasn't damaged. Was not in a box was just put in a shipping bag and sent to the states.
Hope it works when I need it when the shtf. Don't you have a distributor here for your products?

Reply from LifeSaver

Reply from LifeSaver
Great customer service
Great customer service. Black Friday week UPS didn't even try to deliver to me they took it straight to a local shop.
When I told customer service that I'm disabled and would be unable to leave the house for a few days they repeatedly tried to get a redelivery, unfortunately this was ignored by UPS and I had to pick it up when I was better.
I stillappreciate how hard they tried.

Reply from LifeSaver
Great products, great service
Great products, great service, good prices when on sale. Used the wayfarer for our group of five people on our base camp Everest trek. Worked a treat, just had to protect it from frost. Definitely recommend the products and the company. Also used the cube and Jerrycan.

Reply from LifeSaver
Great service
super fast delivery
best water filter system out there !
very tough . We take it to music festivals, back country camping and on beach 4x4 fishing trips too.

Reply from LifeSaver
The great assortment of water purifying…
The great assortment of water purifying systems. The very quick delivery from England to the USA

Reply from LifeSaver
I received excellent communication from…
I received excellent communication from this company. I did not know how this purchase would go since they are in the UK and I am in the USA. Instead of being in the dark about where my package was in the shipping and customs process, I was delighted to be informed all the way along. I wish I had known sooner how easy it was to purchase from this company!

Reply from LifeSaver

Reply from LifeSaver
Top quality product
customer service where not that helpful because i asked for it to be delivered by royal mail ,and they refused
As for the product i cannot say if it works well or not, since i purchased this ,with the intention of using it ,when theirs no more clean water available, thus the reason why i anticipated it will be in a sealed unit,This was not the case.......

Reply from LifeSaver
This company has the absolute worst…
This company has the absolute worst customer service I have experienced in many years. I ordered my product and they claim that it was delivered to my home. I have a Ring camera that covers the front porch area and DHL never made the delivery. I live in upper income, gated community and had other things delivered same day. I have never had anything stolen from our private porch area. The company refuses to send me the product even though I paid for it!

Reply from LifeSaver
Quick and safe delivery, great service!
Quick and safe delivery, good product and information about it, simple process…great service!!!

Reply from LifeSaver
This peice breaks so constantly and…
This peice breaks so constantly and consistantly and regularly - its a shame you guys havent actually fixed the technology of the spout - ive had 4 break over the years in the exact same way. Love the rest of the product but its a shame you guys havent fixed something so obviously poorly designed

Reply from LifeSaver
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