LifeSaver Reviews 

490
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I am a new customer with Life saver. The hold times on the phone are beyond ridiculous, I went with this company as opposed to another because of the issues I’ve had. I’m about to go back to that comp... See more

Rated 5 out of 5 stars

Haven't used it yet, but finally a company like LIFESAVER made a jerry can that has some important features. Great to have it foil sealed due to storage issues. Water prep storage is vital and this co... See more

Company replied

Rated 5 out of 5 stars

i bought the Cube + extra carbon filters(Cube & Liberty). super fast delivery(to Switzerland). I'm filtering my tap water. It tastes like spring water now, no headache, no stomachacge.... so smooth, t... See more

Company replied

Rated 5 out of 5 stars

I buyed for many years the 6000UF bottle, tried here in Switzerland in a creek (I know the Swiss creeks and waters are clean), but I tried to take water from a creek with mud together, and see it filt... See more

Company details

  1. Outdoor clothing and equipment shop

Information provided by various external sources

LifeSaver® water purifiers give you the ultimate protection. Turn dodgy tap water, questionable bottled water or even dirty water from rivers, lakes and puddles into safe, drinkable water instantly. Ideal for everything from traveling, backpacking, trekking, hiking, camping and overlanding to emergency prepping.


Contact info

3.7

Average

TrustScore 3.5 out of 5

490 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(490)

6 reviews in the last 12 months

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Rated 4 out of 5 stars

Lifesaver Jerrycan Pack…

Purchased a Lifesaver Jerrycan Pack with the shower hose attachment for an overlanding trip. The Jerry can is solid, fairly simple to use. Looks pretty solid and durable. Reason for four stars rather than 5 amount to cost (fairly expensive but it if lasts will be worth it) and the shower hose attachment piece leaks horribly at the connection site, wasting a significant amount of water. I have added two small o-rings to the connection which has improved the leakage markedly. Lifesaver should probably include such rings or revise the connection

Update 2.1.23

Had a response from Lifesaver. Apparently an o-ring is supplied with the extension hose, which is good because of the above mentioned leakage,
I looked back through my packing but didn't find any in my order. Easy solution for me as I had spare o-rings lying around and will carry spares with me as they are obviously easy to lose
Appreciate the response. Would give 4.5 stars if that were an option
Thanks Lifesaver

29 December 2022
LifeSaver logo

Reply from LifeSaver

Hi Bob, thanks for your review. There is an o-ring supplied with the shower attachment, but they do occasionally get lost when people first open the packaging as it is so small.

Rated 2 out of 5 stars

Low quality, parts broke in months.

These replacement parts are for a product with only 9 months use so the quality is very low.

11 December 2022
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Reply from LifeSaver

Sorry to hear you had a poor experience on this occasion.

Rated 5 out of 5 stars

Fresh clean water on tap!

I’m using it for MotorHome to avoid buying plastic bottles. It’s fantastic, the water is crisp and fresh, no hint of chemicals/carbon or anything else, just like fresh bottled water. Amazing, and leaving aside health and environmental reasoning, it will pay for itself!

3 December 2022
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Reply from LifeSaver

Thanks for the brilliant review John!

Rated 2 out of 5 stars

misses the mark, but has great potential

Although I think the can is a great idea, it lacks great function and it's not tough.

It has a weird shape which causes it to to be awkward to pump and use when its in the pouring position.

its fallen over twice while moving my van out of my shop to park on the road first time the pump handle broke. the second time the pump itself broke. ( realize the falls were my fault ) but still disapointing as I feel like if the pump is the weak spot the can or pump should be redesigned. Can't recommend this until such changes are made
its overly heavy ( which im guessing makes it strong ) but has very weak links such as the pump.

currently after paying $400 thinking it would be useful if the world goes to crap, I feel its part of the reason the worlds going to crap. poorly made crap that's way over priced!!

in all fairness the water does taste good, but i've only used it to filter crappy tap water so far .

8 November 2022
Unprompted review
LifeSaver logo

Reply from LifeSaver

Sorry to hear about your experience Jay

Rated 5 out of 5 stars

Great use of alerts and tracking

I received an email alert when the item I wanted was back in stock. From that point forward all the steps--purchase, tracking, and delivery--were clearly communicated to me and executed well.

6 November 2022
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Reply from LifeSaver

That's what we like to hear, thanks Ethan!

Rated 5 out of 5 stars

Haven't used it yet

Haven't used it yet, but finally a company like LIFESAVER made a jerry can that has some important features. Great to have it foil sealed due to storage issues. Water prep storage is vital and this companies features built into this water storage container is a survival tool above the rest. An insulated outer waterproof shell cover would be nice. I may have to make one for hot days.

2 November 2022
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Reply from LifeSaver

Thanks Joe!

Rated 5 out of 5 stars

I love this product

I love this product. The transaction was fast and easy. my item got to my house several days early. Thanks.

6 October 2022
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Reply from LifeSaver

Thanks a lot Mike

Rated 5 out of 5 stars

Excellent and quick response to their…

Excellent and quick response to their customers. The Lifesave jerry cans were sold out in South Africa and they were ok to send it all the way from the UK.

1 October 2022
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Reply from LifeSaver

Thanks Tom!

Rated 1 out of 5 stars

Company not honest

I ordered an item marked as "in stock", however the order confirmation email informed me that there was a supply chain problem and my order will be dispatched about 2 weeks late. I got in touch with the company to find out whether they will be able to deliver my item by specific date. I didn't take "we will do our best" as an assuring answer and asked for cancelling my order. Soon after I've done it they sent me a tracking number followed be the email saying that they already dispatched my order and if I no longer want it, I can send it back so they can issue a refund apart from delivery costs. I'm feeling conned by this company and I won't recommend it to anyone

16 September 2022
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Reply from LifeSaver

Hi Jerry,

We're sorry to hear you've had a negative experience ordering with us on this occasion. We did have product in stock, however the delay in shipping to customers is due to the back log of orders we're still working through as a result of supply chain issues which hit us earlier in the year.

To address this, we have a banner notice displaying at the top of every page on our website informing customers of this shipping delay. Unfortunately it seems you didn't notice this when ordering.

As you mentioned yourself, we also let customers know this in the order confirmation email, incase they hadn't seen the message on the website while ordering. We are trying our best to communicate this at every stage of the purchasing process.

You then requested to receive your order by a specific date. Of course we would try our best to accommodate this request, however when working with 3rd party couriers we are reluctant to guarantee a shipping date. I hope it did arrive with you on time?

We apologise for any inconvenience caused, unfortunately we have had to ask a lot in terms of patience from our customers this year. Like many manufacturers, we are not immune to the larger supply chain issues which have effected the global economy since the pandemic.

I hope you accept this explanation and apology, and please consider sticking with us for your portable water purification needs.

Kind regards

Wes

Rated 5 out of 5 stars

Family Emergency Preparedness Pack

Thanks for the excellently packaged Family Emergency Preparedness Pack. I received it today and feeling much better since recieving it as it has given myself and my family reassurance of taking care of water needs if there is a future grid down situation. Customer service was brilliant and fielded my questions last week whilst my order was being prepared. I also purchased a Lifesaver Cube for extra flexibility. Keep up the great important work!

10 September 2022
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Reply from LifeSaver

Glad to hear you have reassurance after buying our Family Emergency Pack! Thanks for leaving this brilliant review!

Rated 2 out of 5 stars

Complete lack of communication

Complete lack of communication. Nowhere in the ordering process did it indicate anything over than five days for processing. I notice they were not shy in taking my money on the date of ordering, which was 8-20-22. I sent an email regarding my order which I received no response to. I had to call overseas and reach to Pleasant lady on the phone where she informed me they were 14 days out from date of purchase. She indicated as soon as it shipped I would get a shipping confirmation email which I did not receive instead I received the survey from lifesaver. Their products are very expensive compared to other items on the market. I’m guessing email notifications or responding to an email is unreasonable. I am not an unreasonable person, but when I spend over $500 on some thing and weeks later I have nothing to show for it other than what I’ll be billed for making an overseas phone call makes me question if I need to call my credit card company to notify them.

5 September 2022
LifeSaver logo

Reply from LifeSaver

Apologies for your negative experience Douglas. I hope you've received your product and are happy with it now?

When we're operating as normal the automated survey emailer arrives after the customer would have received their product. These were out of sync at the time of your order unfortunately, exacerbating your already frustrating experience.

We do have multiple messages to customers on our website regarding the current two-week wait time for orders to ship. Unfortunately this is due to supply chain issues out of our hands and we're still playing catch up to get a back log of orders out.

Kind regards,

Wes

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