I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very frien... See more
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts. Despite the high popularity of this bo... See more
I was reminded the day before by txt of my boiler service appointment The engineer,matthew,phoned me in the morning advising what time to expect him,then i was txted to say he was on his way Brilli... See more
Company replied
Company details
- #1 of 12 best companies in Boiler Manufacturer
- #16 of 54 best companies in Boiler supplier
- #38 of 118 best companies in Heating service
About Ideal Heating
Written by the company
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Contact info
National Avenue, HU5 4JN, Hull, United Kingdom
- 01482 498660
- idealheating.com
4.8
Excellent
73k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer was friendly and on time.
The engineer was friendly and on time.
Explained what had been done and cleaned up after himself.
19 June 2026
They came out just to do a firmware…
They came out just to do a firmware update and tweak config to clear some error codes, even though all was working fine. Above and beyond!
19 June 2026
Very professional service
Very professional service, as usual. Lovely polite man, no problems at all. Well done Ideal Heating.
18 June 2026
Very helpful and fixed problem and gave…
Very helpful and fixed problem and gave advice when the boiler is due service
1 June 2026
Excellent communication quick efficent…
Excellent communication quick efficent service and engineer polite ,friendly and explains things well
19 June 2026
The engineer was obviously very…
The engineer was obviously very knowledgeable. He was helpful when asked questions and cheerful in his demeanor.
19 June 2026
Excellent service.
Easy to organise the yearly boiler check. All contact with staff pleasant and friendly.
Work carried out quickly and efficiently.
Excellent service.
1 June 2026
Unprompted review
Great service when booking the…
Great service when booking the appointment and the engineer was excellent.
19 June 2026
Engineer was punctual
Engineer was punctual, courteous and a credit to Ideal, going beyond doing his assignment.
19 June 2026
Arrived on time friendly attitude…
Arrived on time friendly attitude repair carried out professionally with little mess
19 June 2026
5 star boiler service
Notified in advance that he was on the way. Arrived on time. Jon the heating engineer was polite and efficient in servicing the boiler.
19 June 2026
Boiler engineer
The man that came to service my boiler Respected the property by wearing covers on his shoes. Made me feel comfortable. Very friendly and polite.
18 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ease of booking and genuine customer…
Ease of booking and genuine customer service.
I always use ideal for boiler service and repairs, can't recommend them high enough.
They we're half the price of of other boiler engineers.
15 June 2026
Unprompted review
Reply from Ideal Heating
Good morning Mark,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Sheila,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent customer service
Excellent customer service, both phone & webchat. Engineer friendly & professional. Problem quickly dealt with.
13 June 2026
Reply from Ideal Heating
Good morning Christine,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very easy to deal with
Very easy to deal with, showed up on time and fixed the issue. Highly recommend.
15 June 2026
Unprompted review
Reply from Ideal Heating
Good morning Sarah,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Steven,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.