We required an emergency sewage clean over the course of 2 days. We contacted initial response and thankfully it was Kasha who looked after us. The whole to from Kasha, Steve and Dan did a fantastic j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were amazing! Steve and Dave did a fantastic job of clearing my relative’s house after he died and we discovered he’d been a serial hoarder. It took four days of hard work and they consulted... See more
Company replied
I’ve worked with Ideal over the past two weeks, from hazardous material surveys to removal, encapsulation, and deep cleaning. The level of work and advice provided before, during and after was brillia... See more
Company replied
Having found ourselves lost in a world of requiring unattended death and hoarder cleaning in rapid time, the whole team has been absolutely brilliant. Kash was very helpful, caring and informative. We... See more
Company replied
Company details
- #1 of 2 best companies in Water damage restoration service
- #10 of 20 best companies in Cleaning Service
- #4 of 5 best companies in Commercial cleaning service
- #1 of 1 best companies in Fire damage restoration service
- #4 of 4 best companies in Render Cleaning Service
Written by the company
We give you peace of mind should you be affected by damage caused by fire, water, trauma or the environment. We do this by providing specialist cleaning and damage restoration services, delivered by experts, at the speed you need, which minimises disruption to your everyday. We work with both domestic and commercial customers throughout the UK and are available to respond 24/7. As experts in returning property to pre-incident condition we're fully licensed, insured & accredited to undertake specialist work too such as chemical and oil spills.
Written by the company
Contact info
Ideal House, Crismill Lane, ME14 3LY, Maidstone, United Kingdom
- 0800 088 4170
- feedback@idealresponse.co.uk
- idealresponse.co.uk
4.7
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience with Ideal
Very good experience with Ideal. Frankie Tappin was a great help organising the booking and accommodating my changes more than once. And Yacine came and did a very good job, the bathroom tiles look brand new and the mould is treated, and he left the room tidy. Will definitely use them again.
31 January 2024
Unprompted review
Reply from Ideal Response
We're so glad to hear about your positive experience, both with our flexible booking process and Yacine's excellent work on your bathroom tiles and mould treatment. Ensuring your satisfaction and leaving your space tidy are our top priorities. It's wonderful to know you'd consider using our services again. Thank you for choosing us and for your willingness to recommend our work. If you need any more assistance in the future, we're just a call away 0808 302 3121
Joel and Henry
Joel and Henry were completely professional and very friendly. They’ve been great in simple and fast communication. They’ve done a great job and assisted with our queries and requests re furniture. Can’t fault them. Well done and thanks guys.
Emily
30 January 2024
Unprompted review
Reply from Ideal Response
Thank you, Emily, for taking the time to share your positive feedback about Joel and Henry's professionalism and friendliness. We're delighted to hear their communication was clear and efficient, and that they did a great job assisting with your furniture queries and requests. Your satisfaction is our top priority, and we're thrilled we could meet your expectations. Well done to Joel and Henry, and thank you again for your kind words. If there's anything more we can do for you, please let us know 0808 302 3121
Ideal Response are first class
Ideal Response are first class, their staff couldn't be more helpful. Jess and Chris were really accommodating, ready and willing to amend bookings when my plans changed. Bob was brilliant on both visits, helping me clear and clean an old friend's home, he is impeccably honest and trustworthy and gave me valuable items that he found whilst clearing the home; including money, wallets, medals (inc. a knighthood and a CBE) etc.
Overall, Jess, Chris and Bob have been fantastic and I can't wait to book them again.
24 November 2023
Unprompted review
Reply from Ideal Response
We are overjoyed to receive your kind words and to learn about your outstanding experience with Jess, Chris, Bob, and the rest of the Ideal Response team. It's heartening to know that our staff's flexibility, accommodation, and honesty made such a positive impact during a sensitive time. Integrity and customer care are at the core of what we strive for, and your story exemplifies our commitment to these values. Discovering and safely returning valuable items, including such prestigious medals, is a testament to our team's dedication. We're thrilled that Jess, Chris, and Bob exceeded your expectations and we're eagerly looking forward to assisting you again. Your satisfaction and trust are our greatest rewards. Thank you for choosing us and for sharing your experience!
Efficient and quick service
Joel and Ben L were great, came to do a clean up of the patio following a drain spill and took care with sanitising the area then giving it a really good jet clean.
23 January 2024
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience! We're glad to hear that Joel and Ben L provided great service during the cleanup of your patio following a drain spill. It's excellent to know that they took care to sanitize the area and provided a thorough jet clean, ensuring your patio was left in top condition.
If you ever need assistance in the future, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Exception service received from Mihaly…
Exception service received from Mihaly and Dean. The team was deployed immediately and worked throughly and professionally to solve our issue. I can’t thank them enough
18 January 2024
Unprompted review
Reply from Ideal Response
Thank you so much for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that Mihaly and Dean provided you with exceptional service and successfully resolved your issue promptly and professionally. Delivering outstanding service is at the core of what we do, and it's always rewarding to receive such positive feedback from our customers.
We'll be sure to pass along your kind words to Mihaly, Dean, and the rest of our team. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
If you ever need further assistance or have any questions, please don't hesitate to contact us on 0808 302 3121
Smoke Damage
Smoke Damage
Communication and response was excellent.
A team were assigned who contacted me to arrange arrival time at the site. The team, Toufik, Elena and Janina were professional and brought all the equipment they needed to clean our kitchen and lounge following an appliance fire. They protected carpet areas that they would be walking on and left the site clean and tidy and no longer smelling of smoke. I would highly recommend them.
11 January 2024
Unprompted review
Reply from Ideal Response
Thank you for sharing your recent experience with us. We are delighted to hear that Toufik, Elena, and Janina provided you with such professional service following the unfortunate incident of an appliance fire in your kitchen and lounge. It's fantastic to know that our team promptly arranged the arrival time and came fully equipped to address the cleaning needs comprehensively. We take great pride in ensuring that our customers' spaces are not only cleaned but also treated with care and attention to detail. Your commendation of our team's professionalism, attention to protecting carpet areas, and leaving the site clean and free of smoke odor means a lot to us. We appreciate your recommendation and are grateful for the opportunity to assist you during this challenging time. If there's anything else we can do for you, please don't hesitate to call us on 0808 302 3121
Andrea and Janina mould removal
Andrea and Janina, did a thorough and excellent job today in clearing the mould in our bathroom. Very good service.
12 January 2024
Unprompted review
Reply from Ideal Response
Thank you for your feedback! We're thrilled to hear that Andrea and Janina provided such thorough and excellent service in clearing the mold from your bathroom. We strive to deliver high-quality service, and it's great to know that they met your expectations.
If you ever need assistance again, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Excellent service
Excellent service from Joel, Ben L, George, Mantas, Mark, Johnny & Renatas on the clean of our cafe post-fire
29 December 2023
Unprompted review
Reply from Ideal Response
We're delighted Andrea and Janina provided excellent service in clearing the mold from your bathroom today. Thank you for your kind feedback! If you need any further help please call us on 0808 302 3121
Life Savers!
I cannot say enough about Frankie Tappin and the team at IRG Ltd.
We had a sewage issue; we phoned Frankie on Xmas Eve and we had our flat thoroughly cleaned by 27/12 with damaged items disposed of. A report followed with photographs which made our insurance claim very straightforward. Petru and Paul were the team on site and they did a brilliant job.
27 December 2023
Unprompted review
Reply from Ideal Response
Your glowing praise for Frankie Tappin and the IRG Ltd. team is truly appreciated. We understand the urgency of your situation and are delighted that we could promptly address your sewage issue, ensuring your flat was thoroughly cleaned and damaged items were taken care of efficiently. The detailed report with accompanying photographs was aimed at facilitating your insurance claim process, and we're pleased it proved helpful. Petru, Paul, and the entire team are commended for their outstanding work in resolving your issue effectively. If you require any further assistance please call, us on 0808 302 3121
Fast call out at night to a flood…
Fast call out at night to a flood situation. Joel Henry and Ben L were amazing in sorting out the issue and pumping out the water. Left the pump in overnight and came back the next morning to finish the job. Top company and the three lads were brilliant.
2 January 2024
Unprompted review
Reply from Ideal Response
We're delighted to hear about your positive experience with our team! Joel, Henry, and Ben L's quick response and dedication to resolving your flood situation are truly commendable. It's great to know that they efficiently pumped out the water and went the extra mile by leaving the pump overnight to ensure the job was completed thoroughly. Thank you for your kind words, and we appreciate your recommendation of our company.
If you ever need assistance again, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Excellent service
Excellent service, Sales representative Frankie Tappin was super helpful , very knowledgeable and efficient. Called him at 14:00hrs and by 17:00hrs we had a quote invoice and the clean up team on site by 18:00hrs.
The team spent 6hrs cleaning up our manufacturing site after a flood, they were polite, helpfully and very good at their job.
I highly recommend this company and will be on my books for further support when and if required
Sue Byrne
Environment Manager
2 January 2024
Unprompted review
Reply from Ideal Response
We greatly appreciate your feedback, Sue. It's fantastic to hear that Frankie Tappin provided such excellent service, demonstrating both knowledge and efficiency in addressing your needs swiftly. We're thrilled that our team could respond promptly, providing a quote and initiating cleanup within hours of your call. Your recommendation means a lot to us, and we look forward to continuing to support you whenever needed.
Thank you for choosing our company.
Warm regards,
The Ideal Response Team
Tel: 0808 302 3121
Mihaly and Damian were brilliant
Mihaly and Damian were brilliant! Very professional, Efficient, and polite.
They did a very good job of cleaning up, the place looks brand new.
19 December 2023
Unprompted review
Reply from Ideal Response
We're thrilled to hear that Mihaly and Damian provided brilliant service, showcasing professionalism, efficiency, and politeness, and that you're pleased with the outcome of the cleanup, leaving the place looking brand new. Thank you for your kind words!
If we can be of further assistance please let us know
Warm regards,
The Ideal Response Team
Tel: 0808 302 3121
Quality service
Quick response, rang before hand to update time of arrival. Technician Joel kept us updated on the process of the clean. Nothing was too much trouble for Joel. Would definitely use the company again if we had too.
20 December 2023
Unprompted review
Reply from Ideal Response
We're delighted to hear about your positive experience! Our team aims for quick responses and excellent communication, and we're pleased Joel kept you updated throughout the clean, ensuring everything went smoothly. Thank you for your feedback, and we look forward to assisting you again in the future if needed.
The Ideal Response Team
Tel: 0808 302 3121
Mr flood was excellent explaining…
Mr flood was excellent explaining everything clearly and a cheery manner.
30 November 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with us!
The Ideal Response Team
Tel: 0808 302 3121
Damp and mould
I was very impressed by the knowledge and professnilism of Patrick from ideal response soon as he arrived his reassurance was a big help taking his time to explain what the process would be and keeping me up to date during the damp and mould removal.
He was always available for any help or enquiries my all experience of dealing with ideal response was 5 star and would highly recommend them .knowledge and caring about the customer was excellent and cleared up each time before leaving
24 October 2023
Unprompted review
Reply from Ideal Response
'm delighted to hear about your positive experience with Patrick. His professionalism and knowledge, along with his reassuring demeanor, made a significant difference during the damp and mold removal process. It's great to know that he kept you informed throughout and was readily available for any questions or concerns. Your glowing recommendation and acknowledgment of the company's 5-star service are truly appreciated. Thank you for choosing Ideal Response, and we look forward to serving you again if needed.
The Ideal Response Team
Tel: 0808 302 3121
Responsive, knowledgeable & careful
Responsive, knowledgeable, caring and calm. Nothing was too much trouble, even on a damp freezing cold night. Thank you Istuan and Damian for going the extra mile.
2 December 2023
Unprompted review
Reply from Ideal Response
Thank you for your feedback! We truly appreciate it. If you require further assistance please let us know
The Ideal Response Team
Tel: 0808 302 3121
Mould and damp issues in all bedrooms.
Ben and Dean were very polite and clean. They were very friendly and were able to advise me on certain issues.
22 November 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your experience with Ben and Dean. We're glad to hear that they were very polite, clean, and friendly, providing valuable advice on certain issues. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Joel from Ideal Response was so kind
Joel from Ideal Response was so kind. Not only did he wait for me to arrive late but he gave amazing detail to all my questions I had regarding the job and even hung up my washing as the machine wasn’t ready and I needed to leave before he started the work! First class service!!
23 November 2023
Unprompted review
Reply from Ideal Response
Thank you for taking the time to share your experience with us. We are delighted to hear that Joel from Ideal Response provided such exceptional service during your recent interaction. His kindness in waiting for your arrival, attention to detail in answering your questions, and thoughtful gesture of hanging up your washing truly exemplify our commitment to going above and beyond for our customers. We appreciate your recognition of Joel's efforts, and we're thrilled to have been able to provide you with first-class service.
If you ever need assistance in the future, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Very helpful
Mantas and Nerijus were very helpful and knowledgeable about how to go about keeping black mould from recurring, they cleaned the place up super quickly and very efficiently. Highly recommend! Thank you both very much :)
16 November 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with us. We're thrilled to hear that Mantas and Nerijus provided helpful and knowledgeable service in addressing black mold issues and efficiently cleaning up your space. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you.
If you ever need further assistance or advice, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Surely the best in business…
Everything from reporting the trouble to Jessica in the office to the conclusion haz been clockwork with exemplary communication and respect for the urgency of these situations. Pat came out and applied thourough, intelligent anslysis snd sound practical advice and a clear path forward. When you rely on professionals then its important to get the best, or its just good money after bad guessing at problems and patching up.
6 November 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your experience with us. We're delighted to hear that from reporting the issue to Jessica in the office to the conclusion, everything has been handled seamlessly with exemplary communication and a sense of urgency. Pat's thorough analysis, intelligent advice, and clear guidance forward demonstrate our commitment to providing top-notch service. We understand the importance of relying on professionals, and we're pleased to have met your expectations.
Should you require any further assistance in the future, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
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