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IDShield Reviews 658

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and extensive knowledge, which significantly contributes to a positive customer service experience. People frequently highlight the excellent service received, noting that their questions are answered promptly and thoroughly, often leading to a sense of relief and peace of mind. The quick response times are also a recurring positive point, making interactions efficient and helpful. However, some customers have expressed dissatisfaction with the contact process, mentioning instances where their issues were not fully resolved or where they received generic responses. A few other people also felt that the company lacked the ability to follow through on certain issues.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers express appreciation for the service, highlighting its helpfulness and efficiency. Customers value... See more

Response time

Customers had positive experiences with response times. Reviewers appreciate prompt answers to their... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers appreciate being... See more

Based on these reviews

Rated 5 out of 5 stars

I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even d... See more

Company replied

Rated 5 out of 5 stars

I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice. I'v... See more

Company replied

Rated 5 out of 5 stars

I had a question about my coverage with ID Shield concerning a possible breach with a retirement account of mine. I was assured by your agent that I was covered. Your agent recommended I get Fraud Ale... See more

Company replied

Rated 5 out of 5 stars

My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service m... See more

Company replied


Company details

  1. Software company

About IDShield

Written by the company

What is IDShield?

IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens.

  • Full-service identity restoration
    Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status.

  • Cybersecurity and device protection
    Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection.

  • Licensed private investigators
    You will have a dedicated, licensed private investigator on your case if you have an identity theft event.

  • Identity monitoring
    IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected.

  • Up to $3 million identity fraud protection
    The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event.

  • Credit monitoring
    Stay on top of your credit with a monthly Credit Score Tracker.

  • Personal information protection
    We can locate your sensitive, personal info on data broker sites and help you remove it.

What exactly is IDShield’s identity theft subscription service?

For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.

What exactly does IDShield monitor?

IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/.

  • SSN monitoring
  • Identity threat alerts
  • Dark web monitoring
  • Social media monitoring
  • Public records monitoring
  • Minor child monitoring for Family Plans
  • Court records monitoring
  • Address change monitoring
  • Reputation management
  • Sex offender search & monitoring

How does identity theft restoration work?

IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.

How can I access my IDShield team in an emergency?

Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.

What is IDShield's cancellation policy?

IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.

IDShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the IDShield App

Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.

How does IDShield work?

Written by the company

1. Sign up
Sign up and get IDShield now.
2. Monitor for fraud and receive real-time alerts
24/7 monitoring of your identity, reputation, financial accounts and credit. Get alerts about potential detected fraud and so much more.
3. Full-service identity restoration
Gain peace of mind knowing that licensed private investigators help restore your identity to pre-theft status, saving you time and money.
4. Up to $3 million identity fraud protection
An Identity Fraud Protection Plan (“Plan”) is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. PPLSI is not an insurance carrier. This covers certain identity fraud expenses, underlying losses, and legal costs as a result of a covered identity fraud event.

Find the plan that is right for you

___

IDShield is an identity theft protection service available regardless of your choice to protect yourself, your family, or the number of credit bureaus that monitor your account. You’ll get best-in-class service that provides continuous credit monitoring, includes full-service restoration of your identity if you are compromised as a member, and educates you about identity theft.


Contact info

The Best 24/7 Identity Theft Protection

Protect your security with identity and credit monitoring.

4.7

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My associate was professional, knowledgeable & caring!

My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service makes it worth every penny & makes life more comfortable in a world full of hacks & frauds so prevalent!

29 October 2025
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Reply from IDShield

JR, thank you for sharing your experience. We’re glad to hear our team provided reassurance and support when you received your alert. Knowing you feel protected and confident with IDShield means everything to us. We’re committed to delivering exceptional service, so you can enjoy peace of mind in today's digital world.

Rated 5 out of 5 stars

The peace of mind that IDShield gives…

The peace of mind that IDShield gives me and my husband is phenomenal! Comforting to know that our identities
are very well covered, in all areas.

30 October 2025
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Reply from IDShield

Thank you so much for sharing. We’re thrilled to hear that IDShield brings you and your husband such peace of mind. If you need assistance again, we’re here to help. Thanks for choosing us.

Rated 5 out of 5 stars

Financial safety thx

16 October 2025
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Reply from IDShield

Thanks for the positive review. Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help.

Rated 5 out of 5 stars

Great helper

Great helper

16 October 2025
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Reply from IDShield

Ray, thanks for the review. We are pleased to be of service. If you have any further questions, please don't hesitate to reach out. We are here to help. Thanks for choosing us.

Rated 5 out of 5 stars

Appreciate the help

16 October 2025
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Reply from IDShield

Don, thanks for the review. We are pleased to be of service. If you have any further questions, please don't hesitate to reach out. We are here to help. Thanks for choosing us.

Rated 5 out of 5 stars

Credit card scam

I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even doing a 3 way call to verify a different hard inquiry on Equifax. She took care of it and even called back to verify i was a-ok!!!

2 October 2025
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Reply from IDShield

Sarah, we’re so glad to hear that your IDShield Consultant, Wendy, was able to support you through that stressful situation. Our team works hard to protect our members and provide peace of mind, and it’s wonderful to know she went above and beyond to ensure everything was resolved. Thanks for sharing your experience with us.

Rated 5 out of 5 stars

It was easy to contact you for a report…

It was easy to contact you for a report on why I had received an alert, and I quickly found it to be no threat. Your agent was quick and courteous. Thank you!

16 October 2025
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Reply from IDShield

Susan, we’re so glad to hear our team was able to assist you quickly and provide clarity on your alert. Our goal is to make it easy for members to get answers and peace of mind right away. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Was able to talk to a person

Was able to talk to a person. The person was able to answer my questions

2 October 2025
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Reply from IDShield

Connie, thanks for the positive review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I like feeling like a person is…

I like feeling like a person is responding to my issue.

2 October 2025
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Reply from IDShield

Tom, thanks for the positive review. We are glad that our team is providing you with the insights you need. We are here if you have further questions or concerns. Thanks for choosing us.

Rated 5 out of 5 stars

Questions about my Credit Score

I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice.
I've learned something new every time I have contacted you for assistance. Thank you

2 October 2025
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Reply from IDShield

Shirley, thanks for the review. We are pleased that our team is delivering excellent customer service to you. Thanks for being a valued member.

Rated 5 out of 5 stars
IDShield logo

Reply from IDShield

Thanks for the positive review. We are thrilled that our team provided you with great customer service. We look forward to continuing to support you when you need us.

Rated 5 out of 5 stars

Agent was very helpful concerning my…

Agent was very helpful concerning my call.

2 October 2025
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Reply from IDShield

Luis, thanks for the review. We’re pleased to hear that our service has been helpful and effective for your security needs. Thanks for choosing us.

Rated 5 out of 5 stars

Very professional lady

Very professional lady, listened and took her time to understand and help solve my issue.

2 October 2025
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Reply from IDShield

Thanks for the kind words. We’re delighted to hear that you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for being a valued member.

Rated 5 out of 5 stars

5 Star!

Great protection! Great customer service!

2 October 2025
IDShield logo

Reply from IDShield

Thanks for the glowing review. We are thrilled that you are pleased with our team's service. Thanks for choosing us.

Rated 5 out of 5 stars

The person who answered my call…

The person who answered my call listened to my concerns about a scam phone call I received, did research on the telephone number and assured me the number had already been withdrawn which met it had been a scam. Since I did not respond to this number, I was safe. He also asked me if my credit accounts had been frozen, a safe guard for older adults.

2 October 2025
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Reply from IDShield

Thanks for the kind words. We are glad that our team could assist you with this challenging situation. We look forward to continuing to support you. We are here to help whenever you need us.

Rated 5 out of 5 stars

Courteous service

Representative was through, provided required information/suggestions and courteous.

2 October 2025
IDShield logo

Reply from IDShield

Teresa, thanks for sharing your experience with us. We are happy to hear our team was thorough and courteous in addressing your concerns. Thank you for being a valued member and choosing our service for peace of mind.

Rated 5 out of 5 stars

Thank you for watching out for me …

Everything was about staying in the knowledge of where I have to be.

17 September 2025
IDShield logo

Reply from IDShield

Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help.

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