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IDShield Reviews 658

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and extensive knowledge, which significantly contributes to a positive customer service experience. People frequently highlight the excellent service received, noting that their questions are answered promptly and thoroughly, often leading to a sense of relief and peace of mind. The quick response times are also a recurring positive point, making interactions efficient and helpful. However, some customers have expressed dissatisfaction with the contact process, mentioning instances where their issues were not fully resolved or where they received generic responses. A few other people also felt that the company lacked the ability to follow through on certain issues.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers express appreciation for the service, highlighting its helpfulness and efficiency. Customers value... See more

Response time

Customers had positive experiences with response times. Reviewers appreciate prompt answers to their... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers appreciate being... See more

Based on these reviews

Rated 5 out of 5 stars

I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even d... See more

Company replied

Rated 5 out of 5 stars

I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice. I'v... See more

Company replied

Rated 5 out of 5 stars

I had a question about my coverage with ID Shield concerning a possible breach with a retirement account of mine. I was assured by your agent that I was covered. Your agent recommended I get Fraud Ale... See more

Company replied

Rated 5 out of 5 stars

My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service m... See more

Company replied


Company details

  1. Software company

About IDShield

Written by the company

What is IDShield?

IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens.

  • Full-service identity restoration
    Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status.

  • Cybersecurity and device protection
    Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection.

  • Licensed private investigators
    You will have a dedicated, licensed private investigator on your case if you have an identity theft event.

  • Identity monitoring
    IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected.

  • Up to $3 million identity fraud protection
    The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event.

  • Credit monitoring
    Stay on top of your credit with a monthly Credit Score Tracker.

  • Personal information protection
    We can locate your sensitive, personal info on data broker sites and help you remove it.

What exactly is IDShield’s identity theft subscription service?

For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.

What exactly does IDShield monitor?

IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/.

  • SSN monitoring
  • Identity threat alerts
  • Dark web monitoring
  • Social media monitoring
  • Public records monitoring
  • Minor child monitoring for Family Plans
  • Court records monitoring
  • Address change monitoring
  • Reputation management
  • Sex offender search & monitoring

How does identity theft restoration work?

IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.

How can I access my IDShield team in an emergency?

Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.

What is IDShield's cancellation policy?

IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.

IDShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the IDShield App

Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.

How does IDShield work?

Written by the company

1. Sign up
Sign up and get IDShield now.
2. Monitor for fraud and receive real-time alerts
24/7 monitoring of your identity, reputation, financial accounts and credit. Get alerts about potential detected fraud and so much more.
3. Full-service identity restoration
Gain peace of mind knowing that licensed private investigators help restore your identity to pre-theft status, saving you time and money.
4. Up to $3 million identity fraud protection
An Identity Fraud Protection Plan (“Plan”) is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. PPLSI is not an insurance carrier. This covers certain identity fraud expenses, underlying losses, and legal costs as a result of a covered identity fraud event.

Find the plan that is right for you

___

IDShield is an identity theft protection service available regardless of your choice to protect yourself, your family, or the number of credit bureaus that monitor your account. You’ll get best-in-class service that provides continuous credit monitoring, includes full-service restoration of your identity if you are compromised as a member, and educates you about identity theft.


Contact info

The Best 24/7 Identity Theft Protection

Protect your security with identity and credit monitoring.

4.7

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My experience was great because after…

My experience was great because after speaking with the representative, I was relieved that I didn’t have to worry about the dark web alert but to be watchful for anything that comes in the mail that might be suspicious.

18 September 2025
IDShield logo

Reply from IDShield

Britidge, thanks for the five-star review. We look forward to continuing to be of service whenever you need us. Thanks for being a valued member.

Rated 5 out of 5 stars

The gentleman that answered my…

The gentleman that answered my questions took care care of me, very professional and knowledgable.

18 September 2025
IDShield logo

Reply from IDShield

Thanks for the review. We look forward to continuing to support you in the future, protecting what matters most. Thanks for being a valued member.

Rated 5 out of 5 stars

Protection of all my contact information!

Easy to include all of my personal information and, immediately, was protected.

REALLY WELL DONE!

18 September 2025
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Reply from IDShield

Barry, thanks for the five-star review. We look forward to continuing to be of service whenever you need us.

Rated 5 out of 5 stars

Explanation of using website was…

Explanation of using website was excellent

4 September 2025
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Reply from IDShield

Thanks for the five-star review. We're glad to hear about your success using our website. We look forward to continuing to be of service whenever you need us.

Rated 4 out of 5 stars

Question Regarding VPN on iPhone

Since I had to disconnect my VPN on my iPhone to get connection to some links, I don't know what I should do to get proper updates for a VPN to work on my Apple iPhone.

4 September 2025
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Reply from IDShield

Terry, thanks for the review. We look forward to continuing to support you in the future, protecting what matters most.

Rated 5 out of 5 stars

Granddaughter recommended

Granddaughter recommended

4 September 2025
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Reply from IDShield

Patricia, thanks for the five-star review. We are thrilled that your granddaughter recommended us to you. We look forward to continuing to be of service whenever you need us.

Rated 5 out of 5 stars

Trusted site

I am always able to get to talk to a person when I call and they are extremely helpful in explaining the facts. I would highly recommend them.

4 September 2025
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Reply from IDShield

Susan, your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help.

Rated 5 out of 5 stars

Thet are help ful/ through


They are throug
help ful
great Knowledge

4 September 2025
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Reply from IDShield

Samudrala, thanks for the positive review. We are glad that our team was helpful and thorough when assisting you. We're here to support you whenever you need us.

Rated 4 out of 5 stars
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Reply from IDShield

Gene, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for choosing us.

Rated 5 out of 5 stars
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Reply from IDShield

Thanks for the positive review. We’re thrilled that our service has been helpful and effective for your security. Thanks for choosing us.

Rated 5 out of 5 stars

The company is doing great at explaining …

The company is doing great at explaining what is going on with possible fraud, like someone using your information and applying for credit or was it because I had applied for credit.

21 August 2025
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Reply from IDShield

Loretta, thanks for the kind words. We are thrilled that our team is providing you with excellent service. We're here to support you whenever you need us.

Rated 5 out of 5 stars

Great customer service

I called ID Shield with a question and the agent was polite, professional, and knowledgable and gave me complete and informative answers to. my questions.

21 August 2025
IDShield logo

Reply from IDShield

Greg, thanks for the positive feedback. We’re happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback

Rated 5 out of 5 stars

I had a question about my coverage with…

I had a question about my coverage with ID Shield concerning a possible breach with a retirement account of mine. I was assured by your agent that I was covered. Your agent recommended I get Fraud Alert on my credit monitoring services which he helped me to set them up. I was not on the phone a long time and had peace of mind that I was covered through ID Shield

21 August 2025
IDShield logo

Reply from IDShield

Thank you for the five-star feedback. Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.

Rated 5 out of 5 stars
IDShield logo

Reply from IDShield

Thanks for the positive feedback. We’re happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

So very helpful

I was very pleased with the professionalism and courtesy provided by the representative. My questions were answered, she was patient and listening to my questions and thorough and answering them.

21 August 2025
IDShield logo

Reply from IDShield

Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.

Rated 4 out of 5 stars

So far, So Good.

I have had this service for years. They do a great job of monitoring all my information and providing alerts if they discover potential problems. I cannot speak of the service they would provide if hackers managed to steal my identity because so far, it has never happened. So, I can only speak to the monitoring aspect of the service.

6 August 2025
IDShield logo

Reply from IDShield

Thanks for the positive review. We’re happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.

Rated 1 out of 5 stars

The woman that I talk to

The woman that I talk to, couldn’t answer any of my questions

7 August 2025
IDShield logo

Reply from IDShield

Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Rated 5 out of 5 stars
IDShield logo

Reply from IDShield

Thanks for the five-star review. Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.

Rated 5 out of 5 stars
IDShield logo

Reply from IDShield

Thanks for the five-star review. We’re thrilled to hear that our service has been helpful and effective for your security. Thanks for choosing us.

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