Ifurniture Reviews 

The service at this company is nothing short of appalling, once they have your money they basically tell you about unable to help answer any questions I asked about the dimensions of the Lvshaped couch I purchased online and even though it's listed on their website as individual components dimensions are they where unwilling or two lazy probably to add up and give me the length width and height. What's more they charge $50 for delivery which is fine but if you want them to bring it inside it's an extra $50 I looked it up on the maps and it's 7.1 km away and basically for the $50 they dump it in the box outside now I informed them specifically the I have disabilities and they didn't really care either way they were very very helpful and then there's so many questions and offers of help until they received the money and then all of a sudden they did not have the information it wasn't they were unwilling they didn't have it but it's in black and white on their website they take forever to answer your questions and our a little rude. I would recommend anybody to go elsewhere as these couches are not cheap and in this day and age the company is need to go the extra mile and order for their company to have good optics well that's what I think anyway clearly it's not the case so be warned everybody I furniture promise the world

To make an order was seamless & paid via polipay. Received a msg that it would be dispatched 3 days later. Then received an odd msg that the final stock item was damaged & would I like a refund. When asking for a refund they then send after double checking they have more?? Want a refund anyway. Let’s see how long they take! I’ve been told 3-5 banking days. I should have read reviews first!

I had a horrible experience with westgate branch. They told me there were 2 sofabeds on stock on may 19 so i paid for 1. They said they will text me wed for pickup but no text so i rang customer serv only to be told my order was cancelled due to no stocks. Manager of westgate rang me to say that he was ringing me earlier to advise but i didnt have any missed calls. Gosh,why cant they just admit they made a mistake and not make up stories. Until now i havent received my refund. They need more training incl managers of customer service.

Don’t be a fool like me, ignore the reviews and buy something from these clowns. Appalling customer service, no confirmation of the purchase. I tried to contact them via phone, email and via their ticket system with no reply. Eventually I was contacted and instructed to pick up the chair from their warehouse on a specific day and time – no negotiation. What a bombsite! Told to sit in my car and wait – the chair was brought to me unpackaged and in bits in a ratty old cardboard box. Dealing with this lot is the equivalent of buying something that fell off the back of a lorry.
Avoid, avoid, avoid!

great company, good product with unbelievable price, best furniture shop in nz! highly recommend

I recently had the pleasure of experiencing iFurniture’s online customer service, and I must say it exceeded my expectations. From browsing their website to completing my purchase, every step of the process was seamless and enjoyable.

One aspect that stood out to me was the user-friendly interface of the website. Navigating through the various categories and products was effortless, thanks to the well-organized layout and intuitive search features. Finding exactly what I was looking for was a breeze, and the detailed product descriptions provided all the information I needed to make an informed decision.

What truly impressed me, however, was the level of customer support I received throughout my shopping journey. Whenever I had a question or needed assistance, the online chat support team was readily available to help. Their responsiveness and knowledge of the products were commendable, and they went above and beyond to ensure that my shopping experience was smooth and hassle-free.

There are tons of different kinds of furniture to choose from, from high schools to low schools. And the price is very attractive.

Brought a queensize mattress in late November was great for 2 months now it is sagging in the middle so angry 😠

Service a dirty word, went to purchase coffee table at CHCH store, too lazy to bother with serving, had to chase them, shop floor item as last available, as glass top asked if we could have some cardboard or box protection for transport, nope take it as is with a bit of glad wrap on it, arrogant, lazy, rude, decided to buy elsewhere, stopped at desk on way out to complain to manager, apparently the rude sod was the manager!

Where to begin this is the worst store I have ever delt with I mean the company as a whole, we brought some Vagas Chesterfield sofas, they started to fall apart within 2 weeks of owning, these guys will ignore most your emails but reply on the odd occasion as per the photos provided they offered us $30 refund to cure the problem which I told them to shove you know where it then took weeks of multiple emails a online live chats for them to even consider a full refund, that was 16 days ago I finally got a refund today, these guys dont want to help you unless you really push them something that could have taken a couple of days max to sort out took weeks, and what is worse they refuse to collect your items even tho they sold them to you they so if you want your refund and you have no transport for them you have to hire a truck at your cost to take them back which they wont refund to you there products are super poor quality and customer service is one of the worst ive delt with in years, dont buy from these guys you will be highly disappointed

Date is approximately.

I have just had the most rudest man deliver my chair from ifurniture. I live in an apartment with an elevator and because I had not ticked and paid for the stairs option he literally left the furniture outside the elevator in the ground floor. I had not ticked the stairs option as stairs were not going to be needed. Whilst trying to explain this to the driver he began talking over me saying customers don’t want to pay the extra and then proceeded to tell a stranger waiting in a parked car about poor customers not paying their way. Disgusting misogynistic behaviour.

I brought a six piece super king bedroom suite for nearly 3k.The wait wasn’t too bad-2 weeks or so and I was called via cell phone when the furniture was being delivered.One guy was great.However when I asked them to place furniture inside they put it in the middle of the living area in front of the television on my white carpet and the boxes stained the carpet.I washed and cleaned the stains out.However one of the drawers keeps coming out even after fixing it twice-and that was upon first use.

Zero customer service. Just trying to get a measurement as clearly wrong on website, but will they provide it, no way!

iFurniture is ridiculously expensive with their deliveries....for a $2,299 sofa they charge $854 to deliver from Auckland to Northland. That is so to say 40% of the purchase price of the sofa!!

I think I'll take my business elsewhere.

I placed two orders, one week apart. Both orders had to have stock relocate and would take 4-6 weeks.

6 week after placing order one, I was emailed and sent a text that the order was ready to be collect. Easy. Brilliant product. Very happy.

2 months after placing the second order, I sent a message on the websites chat asking for an update. My order had been cancelled because I'd not picked it up. I had never been informed by any contact method that my order was ready to be collected, nor was I informed of the cancellation. I hadn't even been refunded!

I asked for compensation due to the experience and was told their was nothing they could do.

Be wary of this company.

I ordered and paid for the goods at the end of December 2023. I understand some usual holiday season delay. But nothing until 15 January 2024. After got hold of online customer care, still being investigated as of 29 January. On Aramex's website it says 'delivered'. No sign of Aramex vehicle in the CCTV.

I do not recommend this company!!! I brought items, arrived damaged due to being "packaged" with half a box overtop, and instead of replacing it, or refunding the item, they have offered me $20! What a joke!! Do not trust this company!!

Low quality items( like $2 items) & very poor customer service.

Is this company legit? It feels like a scam company & I am getting worried. Online help worst ever, phone service dismal, can't contact closest store by phone for advice & now I've had an email saying freight would be $421 to deliver a $100 rug. Similar size rug from another company was $20 delivery last week. Thank you for the other reviews, I am heeding the warnings!

I wanted to purchase a Dark Grey Winchester Arch Daybed from ifurniture online and found it advertised at a lower price so brought it to Ifurniture's attention.
After many emails with the ifurniture Customer Care Team, and their Care Team ignoring me, they finally emailed me and agreed to honour the lower price policy and sell it with a 10% discount which was great news.
I asked for a delivery quote and they came back with an eye watering quote of $659 to deliver the Daybed from Auckland to Wellington.
I emailed and said that this was an extremely high amount, especially when my 6 piece sectional sofa which I had just purchased from another company that was way larger in size and superior in weight was $399 to deliver from Auckland to Wellington.
I really wanted the Daybed because I have Lupus and I'm allergic to the sun.
I'd appreciate the sun protection and enjoy actually being outdoors with friends or family in the Summer rather than having to stay indoors while watching everyone outside enjoying themselves.
I emailed ifurniture less than 24 hours after my last email letting them know that I though the charge was to high, and said after taking the night to sleep on it, I'd except the extremely high delivery quote and asked the ifurniture Care Team to send me a quote so I could pay for the Daybed and delivery charges.
They ghosted me so I kept emailing them for a reply.
They finally emailed me 7 days later saying I'd taken to long and they were not going to honour the legal agreement made, or honour their customer policy.
I email saying this is most unfair and the Customer Support was less than satisfactory as I'd made contact but had been ignored so this was no fault of my own.
No suprise because once again I never received a reply.
I'm starting to think I dodged a bullet because if the lack of care and service I received before I handed over my money was anything to go by, I can only imagine the stress if I had.
I'd definitely give this company a miss and believe the bad reviews, this furniture shop is a sham and I personally think they had no intention to honour their Customer policies and were looking for any way to not honour what had been agreed.
Thanks for nothing ifurniture, I was reaĺly excited to purchase the Arch Daybed, it looks like it will be another Summer indoors thanks to you.