Ifurniture Reviews 

Well well, my granddaughter purchased a bedbase (flat pack) in Christchurch she had no way of getting it so paid extra $85 for delivery, they said they will on Tuesday (24 Oct 2023) so she has been waiting to hear from them today to make a time, with her talking to me I told her to ring them.
Oh this is what they said :
They didn't have her correct address they tried to deliver but didn't know the number also your incorrect ph number ( yeah right for both) so its been updated, apparently they will call her when they are going to deliver it... now it's going to be tomorrow (25 Oct 2023)
mmm wondering what sort of excuse they will come up with when the time comes. (better not be)
What a load of BS...
I wonder if it does arrive hopefully they will assemble it for her for free, at least she deserves that.
So ifurnature don't you reckon you should be getting there today as promised.

Ordered a standing desk and collection option from hamilton, had a date for collection and the order was fulfilled, communications were clear and i even had a txt to let me know it was ready to collect. The desk was very well made, of good quality and above expectations. To be honest, I was expecting a poor experience based on reviews, but i had the opposite experience and happy with my purchase.

Absolutely appalling company. Ordered an outdoor set from them which arrived promptly. Upon opening the box i noticed i got different cushions from the set i ordered. I send then a message and she promised to check with the supplier and get back to me. Never heard back... contacted them again and they told me that was the set i ordered and she showed me the set as on their website. They changed the photos! The set on their website now is what i got but back when i ordered it was a totally different picture. They just pretended that im crazy and they did nothing wrong but supply what was on their website. I took a screenshot of the set i ordered after u first brought it up to them but they didnt care. Absolutely disgusting behavior and will not be ordering from them again. Companies like these should be banned from operating in nz.

Buyer beware of ifurniture are total dirtbags
Delivery times are a joke bordering on criminal.
Radio silence at customer service
Makes me want to go down to the store and mop the floor with the manager.
I paid for a queen mattress..not a mattress in 2 months.
What your selling doesn't even exist
And is totally misleading

Under no circumstances order curtains from iFurniture. Property Developers beware of these guys and stay well clear! Do not waste your money.

We ordered curtains from iFurniture and paid $150 + GST for installation which they came to do. We had a newly renovated flat with newly painted walls. The installer did a terrible job of installing the curtain rails: 1 Curtain rail had all the brackets placed into the gib which made the curtain rail very unsteady and wobbly. We asked him to please put some brackets into the wall studs and pointed out exactly where they are based on our photos with measurements. The installer was very rude and told us that he knows what he is doing and ignored our request. He then went ahead and installed it skew. He upset my wife a lot as the curtains were bunched up on the carpet as he didn't leave enough gap. He then refused to fix it. The 2nd rail he installed was the same story. After the terrible installation we explained our concerns with the iFurniture representative who just laughed it off and said he will come do it himself. He arrived and then asked us for tools to fix the mess. So I asked him why did he come all the way to fix the mess and arrive with no tools! We ended up in an argument and he blames us saying we need to put an X on the wall so they know where to drill and said the installer is an amature installer (handyman). I told him we thought they were professionals and he said they are not. We did not want to put an X on the wall as it was newly painted 4 days before! We told him to please stop trying to fix things as he had no tools and said we will get someone else to fix it as clearly they are totally incompetent! We ended up having to pay another builder to move the curtain rail which left big holes in our walls. See photos. We then had to pay someone to plaster and paint again which cost us money which iFurniture should in reality pay.

Bought a sofa bed and didn't get a chance to use it before the damn thing broke less than 24 hours and then was told to return it I HAD TO PAY FOR IT!!! 30 PERCENT OF THE PURCHASE PRICE FOR THEM TO TAKE IT BACK!

I didn’t expect a great product. But I didn’t think the box would be full of metal shavings, incorrect screws and be missing parts. The icing on the cake was when the warehouse guy that was supposed to help me get the box to my car (you get told “wait in the car” and nothing else) dumped the bedframe box in a puddle outside the warehouse to help a grown man about 20 years old put a small chair in his boot and then he watched me try to drag it to my car. So absurd it’s laughable

never recommend anyone staff behaviour is very rude and unprofessional

Would give 0 if I could.

Held my money for months.

Only on delivery day did they not turn up and then told me the item had a defect and was no longer available.

Absolutely terrible.

Very bad experience, highly nor recommended. Placed an order for lounge sofa mid march. I paid the full amount and I was told delivery into my property end of April then 8th of May then delays again till 21 May. Today I was informed delivery will be sometime end of June. Absolutely ridiculous, unprofessional staff and bad customer service.

I would even give no star if that was an option. My worst experience with them, their call centre is pathetic, they take 30 minutes to reply on their chat service (with nikki, raquel, Mary, GLY, Jam, Jun), i spoke to so many of their staff and requested to speak to a manager its been 2 weeks no one called back. They took 2 weeks to pick up their damaged item, so much misinformation given and processed incorrect refund amount. BE AWARE if you ever purchase anything from them

I was wary about the service from ifurniture after reading some of the reviews, but they have a good range of products that are well priced, including the chairs I was after. I decided to buy them. The service was excellent, even though I forgot to put the order number in the bank transfer they sorted it quickly, kept me in touch with progress and I received the chairs within a few days. Quality is great. Thanks Ken

Very poor customer service. I wouldn’t recommend this company to anybody run a mile

Purchased a lounge suite, one delivery guy, pushed the boxes in the door and said see you later. Got it unpacked and decided it wasn't for us so immediately contacted them to return. Hadn't even been sat on but they charged $483 for a restock fee and a delivery charge for them to pick up as well. When I questioned why I had been charged the full 20%restock fee they said as it had no boxes they'd have to sell at a discounted price! That amount of money for 3 cardboard boxes!! Absolute crap! Have contacted consumer and fair go, and have since found out they've done this to others. First time shopping there and never would I buy off this place again!!

Should’ve listened to reviews!! Purchased a couch online, told delivery would be Monday 9:30am -11:30am. Took the day off work waiting for delivery only to receive a message at 10am saying “no stock work colleague messaged you yesterday” no one messaged prior to advise of the stocking issue!!
then when requesting refund the reception doesn’t want to reply to texts. Trash service, would not recommend this store to anyone.

Very bad service, no one bother to get back to the complaint also and very unsatisfactory dealing of broken furniture , very rude.

Appauling communication!! Paid for 4 dining chairs which were in stock in Auckland. Was in process to be distributed to christchurch, but after 3 weeks of waiting I noticed on my tracking there was still no date to be distributed and my purchase read zero! I called the store only to be told they ran out of stock!!! I had already paid for these chairs which at the time were in stock. No one contacted me!! If I hadn't made contact who knows how much longer I would of waited. After a lengthy conversation I was told to send my account details for refund., of which I got a generic apology email saying I "should" receive "my" money within 2-3 days! I will never shop with I furniture again!

I ordered a product online, was told I could make the payment on delivery with additional charges. After a wait of 1 week when I enquired about the product I was told that the payment on delivery was a misinformation and I was charged almost double the amount for delivery on the preexisting order saying the inflation has gone high. I had to cancel the product due to poor service.

Purchased 8 outdoor chairs from ifurniture for $1350 that have fallen to bits after just two summers. The wicker weaving has gone brittle and snaps when you sit on it. They refuse to give me a refund saying they only have a 12 month warranty. The Consumer Guarantees Act says a product must be fit for purrpose and last a reasonable amount of time. You cant contract out of your responsibilities under this law. Don't use this company! Will be taking them to court and TVNZ"s Fair Go programme.

rew in properly to other peace which has made the lamp wonky and a plastic top is missing from the lantern base meaning you cannot position it. - this was found when checking all the parts where there. Instructions did not match lantern type. I have pictured of all of this. Cheap product. Pick up and delivery service do not update you when you request tracking info and their website to enter details as to where you would like the parcel left does not allow you to, you have to call them every time to check the status and input drop off instructions. I ended up contacting aromax directly and picking the item up myself