Igloo Surfaces Reviews 171

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This company is simply amazing. Having received my order (a shower panel set) and finding a small fault which could have delayed my shower installation they insisted on sending another panel not only... See more

Company replied

Rated 5 out of 5 stars

I needed urgent advice on whether Igloo had a panel which could be used to retrofit on top of tiling along a shower tray to stop a leak into the downstairs ceiling. Not only did Sarah on the sales tea... See more

Company replied

Rated 5 out of 5 stars

The best level of customer service we have ever encountered !! We ordered the Lava Rust Panel shower kit. Very nice panels and look great fitted.We were so pleased that we order more panels for aroun... See more

Company replied

Rated 5 out of 5 stars

From the moment we first contacted Igloo with an enquiry Alberto could not have been more help sending out samples straight away. Once we placed an order for a three panel shower kit the goods arrive... See more

Company replied

Company details

  1. Cladding contractor

Written by the company

Wide selection of high-quality, easy to fit & economical wall panels for showers, bathrooms & kitchens. Great alternative to ceramic tiles. Order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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Rated 5 out of 5 stars

COVID lockdown hero's

Fantastic service by Sarah and the workforce at igloo x.
I ordered during lockdown so i knew to give plenty of notice as deliveries are slow, received a phone call to say 10-15 days which was perfect timing. All arrived on time and the delivery driver put it in the garage for us which was very helpful. Sarah kept in touch to see how things were and wanted an after photo which i sent. I'm so happy with the board's fantastic prices cheapest I'd seen and great quality. Thank you so much.

8 July 2020
Unprompted review
Igloo Surfaces logo

Reply from Igloo Surfaces

Thank you so much for a lovely comment, Im so glad you were happy with the service.

thank you

Sarah

Rated 5 out of 5 stars

Great Service during COVID 19

Due to being let down by a larger on line company we discovered Igloo Surfaces for our bathroom panels and Sarah was incredibly helpful on line and as time was of the essence even arranged us to collect the panels directly from their supplier. Sarah even followed up with a phone call and email to make sure we picked up our panels. Would definitely recommend this company

5 June 2020
Unprompted review
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Reply from Igloo Surfaces

Thank you for your lovely comment.

Sarah

Rated 5 out of 5 stars

Excellent service

Excellent service, even though COVID19 has been affecting everything my wet wall was ordered, dispatched and received within the week and looks fantastic.

18 April 2020
Unprompted review
Rated 5 out of 5 stars

Friendly and very helpful customer…

Friendly and very helpful customer services. No question too small - I called several times before ordering as I am doing my own DIY in bathroom. Very quick turnaround and bathroom panels are to a good and high quality (I ended up ordering the 2.5 mm panels, which slot together differently to the 10mm panels). Strongly recommend ordering samples as per their website, before ordering the panels, as colours can naturally differ to what’s on the laptop or mobile screen.
Very happy customer!!!

17 April 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant and good communication. I have no hesitation in recommending them. Well done all

12 April 2020
Unprompted review
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Reply from Igloo Surfaces

Thank you for your lovely comments.

Rated 2 out of 5 stars

Disappointing

I love the look of the panels on the website and ordered the High Gloss White shower panel kit. Sadly, I am not at all happy with the result. The wall panels look grey next to the white walls and silicone and the "matching" trims look beige so I have ended up with a three-tone shower cubicle which doesn't look professional at all. I had high hopes for these panels as they go up really quickly so you're not potentially without a bathroom for a week but I think I'll be sticking to tiles in the future as it seems to be the only way of having everything the same colour.

7 October 2019
Unprompted review
Rated 5 out of 5 stars

if Your umming and arrrring take the plunge and order from Igloo.

After spending hours searching for new bathroom walling, I found Igloo Surfaces. I Had a lengthy phone call with Alberto who advised and assured me their products were good value for money and advised me what to order so I took the plunge. Delivery was easy and on time, they even adapted the order around our holiday. When my builder installed the walling he was chuffed. He said it cut well and went in very snuggly.

It looks fantastic, we went for the silver granite wall and it looks classy, modern and very tasteful.

I would highly recommend Igloo, the ordering service is easy, products are worth the money and when installed look amazing.

17 September 2018
Unprompted review
Rated 1 out of 5 stars

Bad service

Alberto was very helpful but when they delivered our panels the driver said one was damaged and would be delivered the following week. We have now been waiting two weeks. They will not tell us what is happening and do not return our calls. So disappointing.
Lauren Webb

20 August 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great product, very happy

1 July 2018
Unprompted review
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Reply from Igloo Surfaces

Hello Lindsay,

Thank you so much for spending the time to give us a 5* review.

Kind Regards
Alberto - Igloo Surfaces

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service. Very satisfied with ordering and delivery, product looks good only time will tell how much easier than tiles to maintain.

29 June 2018
Unprompted review
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Reply from Igloo Surfaces

Hello Norman,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

Rated 5 out of 5 stars

Material easy to find and order

Material easy to find and order, delivery arrangements excellent and on time as agreed. Would recommend.

28 June 2018
Unprompted review
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Reply from Igloo Surfaces

Hello Lionel,

Thank you for your 5* review,

It's great to read that you were thrilled by our service & products!
We are delighted you would recommend us,
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

Rated 5 out of 5 stars

Easy to apply and easier to maintain!

Fab product - already looking at a suitable option for our kitchen! Easy to apply and even easier to maintain - great work!

28 June 2018
Unprompted review
Igloo Surfaces logo

Reply from Igloo Surfaces

Hello Lynsey,

Thank you for taking the time to give us a review,
It's great to read that you are thrilled by our panels!



Many thanks

Alberto - Igloo Surfaces

Rated 5 out of 5 stars

Excellent service

Excellent service. I rang to check if it was too late in the day to arrange a next day delivery, as another supplier had let me down. The chap I spoke to was really helpful, and I was able to place my order and pay over the phone really easily.
Items arrived well packaged and in good time

28 June 2018
Unprompted review
Igloo Surfaces logo

Reply from Igloo Surfaces

Hello,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!

We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

Rated 5 out of 5 stars

Great service

Great service and product.

28 June 2018
Unprompted review
Igloo Surfaces logo

Reply from Igloo Surfaces

Hello David,

Thank you for your 5* review,

It's great to read that you were thrilled by our service and our products!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

Rated 5 out of 5 stars

Excellent product

Excellent product - excellent customer service

25 June 2018
Unprompted review
Igloo Surfaces logo

Reply from Igloo Surfaces

Hello,

Thank you for your 5* review,

It's great to read that you were thrilled by our service and our products!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

Rated 5 out of 5 stars

Very good product

Very good product, relatively easy to fit just look at fitting on YouTube .
Wife very happy with new shower so happy days all round.

24 June 2018
Unprompted review
Igloo Surfaces logo

Reply from Igloo Surfaces

Hello Gary,

Thank you for your 5* review,
We are delighted to hear you found our installation video's helpful.

Many thanks

Alberto - Igloo Surfaces

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