Complete Gas & Plumbing  Reviews 83

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making every interaction pleasant. Many people highlight the engineers' expertise, efficiency, and thoroughness in diagnosing and resolving issues, often going above and beyond. The service is frequently described as excellent, with consumers appreciating the punctuality, clear explanations, and overall high quality of work, whether for routine maintenance or emergency repairs. Reviewers often mention the ease of communication and the company's ability to accommodate appointments, even for urgent situations. Many customers have used their services for years, citing consistent satisfaction with the workmanship and the reliable, competent team.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and competence of... See more

Staff

Clients share positive opinions on staff. Reviewers consistently praise the engineers and staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

As a pensioner, without heating or hot water suddenly at the weekend, it is quite a minefield to find a trustworthy engineer to fix my boiler on line. From start to finish, CG&P presented a safe pair... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend this company easy to book pricing was clear and fair. Scott the engineer who serviced our boiler was professional and competent also very friendly and didn’t mind us asking l... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service - easy to get hold of and really friendly when doing the repairs and fitting boiler. Very reasonably priced and make useful suggestions. Brilliant at fitting boilers and rep... See more

Company replied

Rated 5 out of 5 stars

You can use this company with absolute certainty that the job will be done properly. They are busy because they are good and it's worth waiting a few days for an appointment. There is no faffing aroun... See more

Company replied


Company details

  1. Plumber
  2. Gas engineer
  3. Central Heating Service

Written by the company

Complete Gas & Plumbing is a trusted provider of comprehensive gas and plumbing services. We specialize in residential and commercial solutions, including installation, maintenance, and repair of heating systems, boilers, and plumbing fixtures. Our team of certified professionals is committed to delivering high quality workmanship, exceptional customer service to meet all your gas and plumbing needs. Whether it's an emergency repair or a planned project, Complete Gas & Plumbing ensures efficient and effective service every time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

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Rated 5 out of 5 stars

Would highly recommend

Would highly recommend
this company easy to book pricing was clear and fair.
Scott the engineer who serviced our boiler was professional and competent also very friendly and didn’t mind us asking lots of questions.

9 April 2026
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Hello Lynda, thank you for leaving us this great review! We really appreciate the feedback and we are proud that you had a positive experience with us.

Rated 5 out of 5 stars

Fast friendly service

They came out the next day, fixed my problem explained what he was doing and when he finished explained how my water system works. Would totally recommend this company.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional & efficient

Efficient booking system, annual reminders, fair pricing in line with market.

Engineers have always been on time, polite and friendly, and shown care over the whole system giving advice and fixing minor issues there and then rather than other companies who just turn up to do the bare minimum servicing and then disappear, or quote for a whole new set of work incurring another call out charge.

Great company who I use every year for servicing and if there are ever other issues throughout the year.

6 March 2026
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Tom, we really appreciate your review and we are pleased you like our service!

Rated 5 out of 5 stars

Kitchen plumbing 'emergency' at the weekend

Had a kitchen plumbing 'emergency' on a Saturday. One of the company principals turned up within the hour, assessed the problem and made temporary solution. The job was finished on the Monday. Superb, friendly service once again. I have no hesitation in recommending this company.

28 February 2026
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you for the lovely review

Rated 5 out of 5 stars

As far as Complete Gas and Plumbing 10 0ut of 10

As far as I'm concerned they are the best. Nothing too much trouble. Always happy to accommodate. the customer with appointments that suit the customer.

24 February 2026
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Lin for the great review! Using local companies definitely comes with better service.

Rated 5 out of 5 stars

Very Reliable Company

I phoned up with a hot water failure on the combi boiler and was so relieved to get somebody round that afternoon. The engineer was polite and worked to find the fault, fitted the part and explained exactly what he had done. Can't fault the service.

23 February 2026
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you David for the great review. Using local companies where possible definitely comes with better customer service. Thank you for choosing Complete Gas & Plumbing!

Rated 5 out of 5 stars

CG&P know their business and are reliable

CG&P is supported by a very competent, qualified team of engineers, v. good workmanship, and always at a fair cost. I have used their services four times in the last two years, they're always helpful and do a proper job. I have no hesitation to recommend.

19 February 2026
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Stephen, we appreciate the great feedback.

Rated 5 out of 5 stars

Annual Combi-boiler Service

Fantastic service and communication!
Pre- service communication was great and quote was competitive.

Engineer called 10mins ahead and arrived on time. Friendly, professional and great service.
Boiler service was completed with no issues and the engineer made sure that it was all ok before leaving.

Would definitely recommend and use again. Thanks!

20 February 2026
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you for the great review, it really means a lot to us. This shows that using local companies is a much better experience than using a national!

Rated 5 out of 5 stars

Thank you!

As a pensioner, without heating or hot water suddenly at the weekend, it is quite a minefield to find a trustworthy engineer to fix my boiler on line. From start to finish, CG&P presented a safe pair of hands! The website, first phone call, punctual arrival of your engineer (who was polite & informative) & fast repair - a totally professional team. I will definitely be using these guys from now on to service & maintain my heating. Thank you!

9 February 2026
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you very much for the great review, Rosie! It really means a lot to us and really helps us and our local community who want to use a local company, with customer service far superior to the national companies!

Rated 5 out of 5 stars

Excellent

Excellent, professional & friendly service. Would highly recommend. Thank you

28 January 2026
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you for the great review!

Rated 5 out of 5 stars

I wouldn't use anyone else.…

You can use this company with absolute certainty that the job will be done properly. They are busy because they are good and it's worth waiting a few days for an appointment. There is no faffing around with let's try this or that, the problems are diagnosed quickly and the repairs effected likewise.

25 November 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you for the great review!

Rated 5 out of 5 stars

5 Star Service From the very first phone call I was…

From the very first phone call I was impressed by how knowledgeable and accommodating the staff were.
On the day of the boiler service I was not disappointed!
The boiler service process was explained to me and included other processes that I had not witnessed by previous plumbers that I had used.
I will definitely stay with Complete Gas & Plumbing Services and recommend them wholeheartedly

14 January 2026
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you Andrew for the great review. We really appreciate that you have taken the time to write this for us.

Rated 5 out of 5 stars

I have been using this company since…

I have been using this company since moving to Dorset 5 years ago. I use them for regular maintenance and one off repair/modifications to plumbing and heating. They are a great team - friendly, helpful and always provide good quality service. Highly recommended.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support on New Year`s Eve

Outstanding support on New Year`s Eve. Excellent engineer, but that is always the case with this company. Advice is always superb, and one is able to rely on it.

31 December 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you Peter for the lovely review.

Rated 5 out of 5 stars

Very professional

Very professional , helpful and informative service provided by Phil , the Engineer and the Company themselves.

29 December 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you for the great review John. We really appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service! Very prompt and helpful response to our request for a boiler service. The engineer was friendly and very efficient. The job was undertaken and paperwork completed within an hour. We will be using Complete Gas and Plumbing again.

16 December 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for the great review Richard.

Rated 5 out of 5 stars

Very happy with the service received

Very happy with the service received, from the initial phone call to having the jobs done. The engineers were both polite and efficient, arrived at the arranged time and standard of work was excellent.

25 November 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you Sheena for the great review!

Rated 5 out of 5 stars

Routine Boiler service.Excellent

Routine Boiler service.Excellent, professional & friendly service. Would highly recommend. Thank you.

25 November 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you Raymond for the lovely review. It really means a lot to us.

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