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Rated 1 out of 5 stars

Opened a depot at what turned out to be igmfx via a fake advertisement. Requests to return the deposit will not be accepted. Several phone calls and emails daily with the request to upload personal... See more

Company replied

Rated 5 out of 5 stars

previously i tried trading at another simialr platform that promised me to make me a millionaire within a month and i fell for those fake promises When i found igmfx i didn’t believe i could succee... See more

Company replied

Rated 4 out of 5 stars

So far my experience is positive. My contact on IGMFX always calls on the time we agreed and is helpful and supportive. The only small complaint I have is that he often persist that I should deposit m... See more

Company replied

Rated 5 out of 5 stars

IGMFX is a safe broker. It is one of the best brokers in the field of the financial market. I have fantastic experience trading with this broker. It provides a user-friendly environment for its client... See more

Company replied

Company details

  1. Finance broker
  2. Cryptocurrency Service
  3. Investment company
  4. Investment service
  5. Stock broker

Written by the company

Online trading could be both challenging and satisfying. Take it all now on the way to your trading achievements with all-inclusive IGM FX services: 160+ CFDs on most popular assets, customizable trading accounts for various trading scopes, high-tech trading terminals to satisfy the needs of even most demanding traders. Always get more out of trading with IGM FX!


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You should know

3.1

Average

TrustScore 3 out of 5

73 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I just created an account

I just created an account and didn’t upload the required documents yet. I got 2 call directly even on Sunday!
Very inappropriate behaviour on the call pushing to upload.
I first want to see if I can withdraw my money. If this works then I would be willing to explore further.

@IGMFX, thanks for the response but first facilitate my withdraw. Then w’ll talk. Don’t say you need my documents first to withdraw. I also made a deposit without documents so I should be able to withdraw without.
If not, I will take action. AFM and others might be interested in your ways of working.....

25 April 2021
IGM FX logo

Reply from IGM FX

Dear MH,

We are committed to providing the highest level of service and would like to hear more about your IGM FX experience. If you are willing to share your feedback, please contact us at support@igmfx.com.

IGM FX

Rated 1 out of 5 stars

Very aggressive and pushy style

Very aggressive and pushy style to rush a customer to deposit and deposit more. Instantly after registering within 2 second a manager called and before I had a chance to take a look at the platform he rushed me to deposit at least 250 to start with and that I will be signed for a manager who would help me learn trading. I did the deposit in that second thinking I could withdraw anytime if I decide not to trade. Well, this second manager who is assigned to “help me” did nothing but showed me how to take a trade on his demo account and telling me winning amount but got up set when I asked about the loosing possibilities. He considered me as a fool who is to be leaded easily since I should have believe in him helping me to make lots and lots of money within DAYS and not even weeks and that I could quit my job anytime after he has taught me to trade. Well, if he is that good to beat the market then why is he still working to earn his salary? And before he would spend time teaching me he would need to know if I am willing to put more money or otherwise it would be a waste is this time 😏 He was aggressively trying to get me deposit 100.000€ or 250.000€ (small money according to him) because 250€ is nothing and 25.000€ also would be nothing than a waste of his time. I can tell you that he wasted my time. I decided to request a withdrawal immediately because I don’t appreciate the style of how this company works, trying to scamming innocent people, giving the nonsense promises of profits and earnings no one can guarantee in advance and urge them to deposit the insane money before even get started. Anyone who was been trading or investing should know how unpredictable the market is. I will get you updated how it goes with withdrawal and how long it takes for company to pay back customer’s money. Meanwhile, stay away from this site! There are nothing else but greedy “managers” haunting to dry out your money.

Update: So I received my withdrawal back in 3 business days which is considered quick enough with processing. It seems there is no possibility to learn trading with demo account (for example a first month when signing) unless you deposit money. Which is a shame because I would have like to learn trading with my own free time without manager harassing and pushing me immediately after signing and phone call terrorism daily from this company.

23 April 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Vivi,

We are sorry to see that you did not have the best experience with IGM FX. It's our goal to make sure that every customer receives the best possible service. You can rest assure that we are currently looking into this and we kindly ask you to respond to our Trustpilot ''Find Reviewer'' request.

IGM FX

Rated 1 out of 5 stars

Keep calling like 4-5 times a day

Keep calling like 4-5 times a day, even thou i asked them to stop!
Need to block the numbers, because they don't understand NO!
I get emails even thou, I unsubscribed like 4 times now!
Stay away from this! SPAM all the way.

19 April 2021
IGM FX logo

Reply from IGM FX

Dear Mikala,

Please accept our apologies for not having the greatest experience we try to provide to our clients here at IGM FX. We understand your frustration and we apologize. If you wish to have your personal information removed, please contact our team at support@igmfx.com.

IGM FX

Rated 5 out of 5 stars

One of the easiest platforms out there

One of the easiest platforms out there.
Reviews say aggressive. That’s very unfair.
My manager calls me three times a week. He emails me every morning. Aggressive. Never.
This company is a trading platform.
People should remember that.
It’s not a get rich quick solution.
You have to enjoy it and you have to remember it’s long term.

18 April 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Customer,

Thank you for such a positive review! This means so much to us, as we strive to provide excellent support to our clients.

IGM FX

Rated 5 out of 5 stars

I am in the service industry

I am in the service industry
The service i get at IGM is by far the best, i have had accounts with various platforms, They tell me risk, i came for Bitcoin and was told of the risk and the entry price, before i even told them what i want to invest. They have looked after me and helped since January, I never write reviews, However i felt is well deserved. Thanks

16 April 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Robert,

Thanks so much for giving us your take on how our team is doing! We are glad that customers like you are having a great experience with IGM FX.

IGM FX

Rated 4 out of 5 stars

Read the reviews and not sure what to…

Read the reviews and not sure what to make of it. I have had an account for 8 weeks and found only good things to say. I have a senior account manager who has shown me how to trade, im not making a fortune but im not losing on the same token. I had a great result on XRP and not so good on Bitcoin, but i asked is it good or bad to trade on Crypto currencies. I was told there's a risk with everything, this is what im confused about, the reviews say something different, I am happy and dealing with an english guy.

12 April 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Paul,

Thanks so much for your fair and balanced review and for giving us your take on how our team is doing. We 're glad that customers like you are enjoying their trading experience with IGM FX. Please be sure to inform your account manager of any issues you may have in the future, you can also request a 1 on 1 session with IGM FX’s market analyst, Michalis Efthymiou, to sharpen your knowledge of the markets.

IGM FX

Rated 1 out of 5 stars

Scammed by IGMFX

Opened a depot at what turned out to be igmfx via a fake advertisement. Requests to return the deposit will not be accepted. Several phone calls and emails daily with the request to upload personal documents. I do not wish to go into this. Chat support is repeatedly cut off. Support via e-mail is of no benefit. Clear case of a scam.

Via een fake advertentie een depot geopend bij wat later bleek igmfx te zijn. Op verzoeken tot het terugstorten van het depot wordt niet ingegaan. Dagelijks meerdere telefoontjes en emails met het verzoek tot het uploaden van persoonlijke documenten. Ik wens hier niet op in te gaan. Support via chat wordt bij herhaling afgebroken. Support via mail levert niets op. Duidelijk geval dus van een scam!

3 April 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Customer,

We are sorry for the inconvenience. However, if you wish to withdraw your funds you must provide the required documents to IGM FX. Please note that in order to avoid the inactivity fees of our platform you should open some small trades. If you would like more insights on this matter, please get in touch with our team at support@igmfx.com.

IGM FX

Rated 1 out of 5 stars

This daylight robbery this needs to be…

This daylight robbery this needs to be reported and stopped.I have just lost ..£250.00.all the reviews are false.

11 March 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Jibu,

We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasize on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market, and understand the different mechanisms of trading.

IGM FX

Rated 1 out of 5 stars

STAW AWAY!!

Absolute joke!!!!! Click baited into signing up to IGMFX when trying to sign up for another trading platform. Take £250 off you for deposit based on drivers licence but then upon realising I have been duped have to then "authorise" my account with a passport copy and pictures of CC I paid with as well as sign a deposit declaration form. All so my unwanted account can be approved before I could withdraw my money! Once done withdraw finally went ahead but they only refunded me £240 and charged £10 withdrawal fee. Withdrawal policy clearly states the first withdrawal is free of charge thereafter there is a £10 fee, not once in the numerous emails and telephone conversations was I ever told I would incur a fee as I was adamant I was getting my £250 back. Completely ignored my request to confirm the £250 refund and take what does not belong to them in a "withdrawal fee" claiming it is written in a separate policy that they are within their rights to do so.

Also numerous calls from a number of European based people off random numbers and also 020 numbers pushing me to start trading! One woman who called actually had house music playing in the background saying "yeah, but come on why don't you want to trade" = NON STOP!! Phone got put down on her multiple others and I requested my data be immediately removed from their database as I want nothing to do with this company! This was confirmed but I do not believe them!! Be warned - stay away from this company if you want to avoid a headache

24 February 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Duncan,

We are sorry to hear that you did not have the best experience with IGM FX. Please note that IGM FX reserves the right to charge a withdrawal fee at an amount equal to 10 EUR/USD/GBP under three specific circumstances. Our Withdrawal Policy is available online on our website. If you wish to have your personal information removed, please contact our team at support@igmfx.com.

IGM FX

Rated 1 out of 5 stars

Scam / Fraud

Scam / Fraud - WARNING - do not deal with these guys. I've lost 550 EUR in creation of an account. Don't trust them. I did never get anything from. They keep on calling agrresively form many different number in different countries.

23 February 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Peter,

We are committed to providing the highest level of service and would like to hear more about your IGM FX experience. If you are willing to share your feedback, please contact us at support@igmfx.com.

IGM FX

Rated 5 out of 5 stars

An Outstanding broker

IGMFX is a safe broker. It is one of the best brokers in the field of the financial market. I have fantastic experience trading with this broker. It provides a user-friendly environment for its client. The broker also has a superbly quick withdrawal process. The service provided by the broker is praiseworthy. I would recommend this broker to everyone.

19 February 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Dave,

Thank you for your positive feedback and for choosing IGM FX for your trading experience. We are glad to work with customers like you.

IGM FX

Rated 1 out of 5 stars

Daily Harassment

Daily Harassment, getting 20 calls a day and they are not ready to even listen to us. Have told multiple times that am not interested and have contacted the igmfx support and they confirmed that the account is deleted, but still getting calls from igmfx.

Update : igmfx support team have removed my details and account is closed now. No more calls!!! Thank you igmfx support team.

11 February 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Vinoth,

We are sorry to hear that you did not have the best experience with IGM FX. If you wish to have your personal information removed, please contact our team at support@igmfx.com.

IGM FX

Rated 1 out of 5 stars

Harassment

Several of the brokers harass me by calling several times a day even after I've asked them to cancel my account multiple times.
They have explicitly said they will continue to call me until I long onto their website and follow the instructions. A man named Franco was the most recent one to call me. They continue to try to get me to deposit money into an account (as they make a commission) then try to tell you that you can withdraw your money within a few days if you aren't happy. It's all a scam.

22 January 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Massimo,

We are sorry to hear that you did not have the best experience with IGM FX. If you wish to have your personal information removed, please contact our team at support@igmfx.com.

IGM FX

Rated 4 out of 5 stars

Best Trading platform which offers…

Best Trading platform which offers advanced trading features and services

4 January 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Martina,

Thank you for such a positive review! This means so much to us, as we strive to provide excellent support to our clients.

IGM FX


Rated 5 out of 5 stars

Helpful and amazing service broker

Helpful and amazing service broker. The executives are always available to help you. Their dedicated account manager aided me to earn a significant amount in short terms and doesn't require you to have top-notch trading knowledge.

4 January 2021
Unprompted review
IGM FX logo

Reply from IGM FX

Dear James,

Thank you so much for this pleasant feedback. For us here at IGM FX is very important to provide to our customers the best possible service. We are pleased to work with customers like you.

IGM FX

Rated 5 out of 5 stars

They don't just say they have

They don't just say they have, 24/7 support, they really do! I emailed them once at 10 pm and I got a reply in minutes.

18 November 2020
Unprompted review
IGM FX logo

Reply from IGM FX

Dear Carly,

Thanks so much for giving us your take on how our team is doing. We are glad that customers like you are having a great experience with IGM FX.

IGM FX

Show reviews in all languages. (73 reviews)

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