IGOBET Reviews 

227
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpfulness and friendliness of the staff and support team, often mentioning individuals by name. Many also appreciate the variety of games, bonuses, and promotions offered. However, some customers noted significant dissatisfaction with payment processes, reporting withdrawals are often delayed or refused, especially for larger winnings. People also experienced issues with unhelpful customer service, describing templated responses and a lack of problem resolution. Concerns were also raised about the website's reliability, including difficulties with deposits and account management.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many customers reporting significant issues with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Service

People report ambiguous experiences with service, with some customers praising the service provided by... See more

Customer service

Customers had negative experiences with customer service, often reporting a daily battle with the site and no... See more

Website

Clients share ambiguous opinions on the website, with many expressing significant dissatisfaction. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great casino, one of my favourites to play at! Banking is really fast, game selection is great. Bonuses and promotions are awesome and the support team is always really helpful! Thanks to terry for he... See more

Company replied

Rated 5 out of 5 stars

Very friendly and kind support and amazing casino with a lot of new games, nice bonuses and fast payouts

Company replied

Rated 5 out of 5 stars

Verry good casino, helpfull when you ask someting, they give Many free spins, they pay the in 30min when you whitdraw your winning..

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Igobet is an online casino and sportsbook offering a wide selection of games, sports events, and promotions for both new and experienced players. The platform provides a clean and intuitive interface with seamless functionality on all devices. Players can make fast and secure deposits and withdrawals using Visa, MasterCard, and popular cryptocurrencies like Bitcoin. The game library features thousands of titles from top providers including Evolution Gaming, Pragmatic Play, Ezugi, and Play’n GO. From slots and table games like roulette and blackjack to immersive live casino experiences, there's something for every taste. Sports fans can place bets on football, tennis, eSports, and more, with live betting options available. Igobet also offers a loyalty system with exclusive rewards for active users, and professional 24/7 customer support is always available to help with any questions. Whether you're into casino gaming or live sports betting, Igobet delivers premium entertainment anytime, anywhere.


Contact info

3.3

Average

TrustScore 3.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(227)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good casino

Good casino

1 October 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Nick Mientjes,

We really appreciate you taking the time to share your thoughts! It’s great to hear that your experience with our platform has been positive. We always aim to provide a smooth and enjoyable environment for our players, from game variety to quick transactions and friendly support.

We hope your future sessions continue to be just as enjoyable, and that every visit brings more fun and excitement.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Dante is the best<3

30 September 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Miko “Majki majki” Brau,

Thank you for sharing your feedback! We’re delighted to hear that Dante provided such a positive experience for you. Our team always strives to offer attentive and friendly support, and it’s wonderful to know that Dante’s assistance stood out.

We hope your future visits continue to be just as enjoyable and that every interaction on our platform leaves you with the same great impression.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Good casino

25 September 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Tom Van zwan,

Thank you for sharing your feedback. We’re pleased to hear that you consider the platform a good casino. Positive recognition, even in brief form, is meaningful and reminds us that our efforts to provide a smooth and enjoyable experience are appreciated by our players.

We continuously strive to maintain and enhance every aspect of the platform, from game variety to overall performance, so that each visit is rewarding. Your acknowledgment motivates us to keep delivering consistent quality.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Good casino

19 September 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Roro Barkal,

Thank you for sharing your feedback. We are glad to hear that you had a positive experience with our platform. Ensuring smooth gameplay, reliable service, and enjoyable features for all our players is always a top priority, and it’s rewarding to know our efforts are appreciated.

We hope you continue to enjoy your time with us and discover even more exciting games and opportunities.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Very friendly and kind support and…

Very friendly and kind support and amazing casino with a lot of new games, nice bonuses and fast payouts

13 September 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear iris Van berkel,

We truly appreciate you taking the time to share your feedback. It’s wonderful to hear that our support team made a positive impression and that you enjoy the variety of new games, bonuses, and efficient payouts. Your recognition motivates us to keep delivering smooth and enjoyable experiences for our players.

We look forward to making your future sessions just as engaging and rewarding.

Sincerely,
Igo.Bet Team

Rated 1 out of 5 stars

Account closed after first withdrawal – no clear explanation

I deposited €256 and received the usual welcome bonus for new players. Before playing any casino games, I placed two sports bets using real money. After that, I briefly played some casino games with the bonus and then decided to cancel the bonus – without making any profit from it.

My total winnings came exclusively from the two sports bets placed with real funds. However, right after requesting my first-ever withdrawal, my account was suddenly closed.

The only explanation I received was a vague reference to a violation of the terms of use, citing "bonus abuse" – yet I never actually gained any advantage from the bonus, nor was I told exactly what rule I allegedly broke.

Support couldn’t provide any clear answer and simply said, “It was decided by the administration.”

This kind of non-transparent behavior and arbitrary account suspension is unacceptable. I followed all the rules and played fairly. I strongly advise others to be cautious.

11 September 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Leon Brunstein,

We understand your concerns and would like to clarify the situation. According to our Terms and Conditions, if there are any indications of fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity connected to the use of bonuses, prizes, jackpots, or winnings, the user’s account may be annulled. In such circumstances, any related profits or losses can also be voided.

Account closures or suspensions are not taken lightly and are based solely on these established rules and anti-fraud procedures, which are common practice across the industry. These safeguards are essential to maintaining fairness and ensuring that all players enjoy a secure and transparent environment.

Should you wish to receive more details regarding your specific case, we kindly encourage you to contact us directly via email from the address linked to your account. Our support team will be able to review the matter further and provide you with a clear explanation.

We remain committed to applying our policies consistently and transparently in order to protect both the platform and our community of players.

Sincerely,
Igo.Bet Team

Rated 4 out of 5 stars

I'm new here

I'm new here and i dont understand everything verry good. The help of the team is good

10 September 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Trijntje Marijke,

Thank you for sharing your feedback and for highlighting your positive experience with our support team. We understand that starting on a new platform can sometimes be a bit confusing, and we are pleased to know that our team has been helpful in guiding you.

If you encounter any difficulties or have further questions while navigating the site, please do not hesitate to reach out to our support team. They are ready to provide assistance and ensure your experience is smooth and enjoyable.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Archie is very helpful plus i love the…

Archie is very helpful plus i love the site its fast and smooth)

4 September 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Willem van Vuure,

Thank you for sharing your experience with us. We are delighted to hear that you enjoy the site and find it fast and smooth—creating a seamless and enjoyable platform is exactly what we aim for.

It’s also wonderful to hear your kind words about Archie. Friendly, helpful support is a cornerstone of our service, and your recognition will surely be shared with Archie, who will be thrilled to know they made your experience even better.

Feedback like yours motivates our team to continue providing both excellent gameplay and attentive support. We look forward to welcoming you back for more smooth, enjoyable sessions in the future.

Sincerely,
Igo.Bet Team

Rated 2 out of 5 stars

Bad communication

The games are good but the communication is very bad. I asked the same thing 12 times but they always answer with te same Words. What a shit site

29 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Kh,

We are very concerned to hear about the communication issues you experienced. We would like to investigate the details of your situation from our side to understand what happened and provide proper assistance. However, without information about your account, we are unable to do so.

Please contact our support team via the email address registered to your account so we can review your case thoroughly and help resolve any issues. Your experience is important to us, and we are committed to improving communication and ensuring that every player receives attentive and helpful support.

Sincerely,
Igo.Bet Team

Rated 1 out of 5 stars

Scam casino

What a scam casino, firstly I had some error with bonus then I contacted support , they fixed It and writed email to request another withdrawal after I made another withdrawal they closed my account and not payed any money.Don't play here

19 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Hugo Barteaux,

We are sincerely sorry that you had such a misunderstanding. We would like to explain in detail the situation regarding the closure of accounts at our casino.

Our casino can close an account on its own only in cases where a player violates the rules and terms of use of the site. This may include, for example, non-compliance with the bonus policy or other internal regulations. All such decisions are made only after a thorough check to ensure fairness and safety for all players.

If an account is closed on our initiative, we always notify the player about this and provide a reason via email. In this way, we strive to ensure transparency and fully comply with the procedures so that no actions remain incomprehensible.

We value your feedback and are always ready to provide clarification if there are questions about the rules or procedures. Your experience helps us become better and make the service more understandable and fair for all players.

Sincerely,
Igo.Bet Team

Rated 1 out of 5 stars

I made a deposit but it still didn't…

I made a deposit but it still didn't work. I called the service and it said after 6 hours that I waited, then I said 48 hours and now it's taking even longer. WTF is that? It's not a fun casino.

3 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Zoher Horany,

Thank you for sharing your experience with us. Typically, deposits are processed instantly in our casino; however, occasionally delays can occur due to factors outside our control, such as those related to payment providers.

Unfortunately, without specific account details, we are unable to investigate your case thoroughly. We kindly ask you to reach out to us via email using the address registered to your account so we can look into this matter and assist you further.

We appreciate your patience and hope to resolve this for you as soon as possible.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Good morning I see these casino Good 👍🏾

Good morning I see these casino Good 👍🏾

3 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Jwan Ahmad,

Thank you for your kind words and positive impression of our casino. We are pleased to know that you find our platform appealing and appreciate your support.

Our team is committed to maintaining a high standard of quality and service to ensure every player enjoys a secure and entertaining gaming environment.

We look forward to welcoming you back for many more enjoyable sessions.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Super casino with more games !

2 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Bonusowy Maniak,

Thank you very much for your enthusiastic feedback. We are delighted to hear that you consider our casino “super” and appreciate your positive mention of our game selection. Offering a diverse and engaging library is something we continually prioritize to meet the varied tastes and preferences of our players.

Your input truly motivates us to keep expanding and refining our game offerings, ensuring a fresh and exciting experience every time you visit.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Ellis such helpful

Ellis such helpful

2 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Costel Rupa,

We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that Ellis provided you with such effective and attentive support. Our team strives to offer prompt and personalized assistance, and your kind words about Ellis reaffirm that we are on the right path.

Thank you once again for your feedback — it means a lot to us.

Sincerely,
Igo.Bet Team

Rated 4 out of 5 stars

Good sites en games

1 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Wilco Smeding,

Thank you for your feedback. We are pleased to hear that you are satisfied with the overall quality of our platform and the variety of games available.

Providing a reliable and engaging environment for our users remains one of our top priorities. We continuously expand our game library in collaboration with certified providers to ensure that players have access to a wide selection of titles that meet the highest standards of fairness and entertainment.

We appreciate your trust and look forward to continuing to serve you.

Sincerely,
Igo.Bet Team

Rated 1 out of 5 stars

Geen respons van Igobet gok hier niet!

Nu 5/6 maanden verder en het online gok bedrijf Igobet heeft nog geen enkel contact gezocht of mij benaderd voor een oplossing. Dus oftewel jongens je wordt hier in de zeik genomen dus gok hier niet. Zoals jullie verder kunnen zien heb ik al eerder een review gegeven vanwege het feit dat dit gok bedrijf zijn zaakjes niet op orde heeft. Verdere stappen wilde ik liever niet nemen, maar wellicht is dit nu wel een goed moment om hier mee te beginnen. Hier als volgt het bericht dat ik kreeg van het bedrijf Igobet zonder dat er verder contact is gezocht: Dear MisterM,

We sincerely regret to hear about the difficulties you have experienced with our service and understand your frustration. Please accept our apologies for the delay in processing your current request. Due to an unusually high volume of inquiries, our response times have been longer than we would like.

Rest assured, we are doing everything in our power to resolve all pending issues as quickly and thoroughly as possible. As soon as there are updates regarding your situation, we will promptly get in touch with you.

Thank you for your patience and understanding during this time.

Sincerely,
Igo.Bet Team

1 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear MisterM,

We are truly sorry to hear that your issue remains unresolved, and we fully understand your disappointment and concern after such a long wait.

Unfortunately, we are currently experiencing significant delays due to a large volume of incoming requests, which has affected our usual response time. Please know that your case has not been forgotten — our team is working diligently to address each pending matter, including yours, with the attention it deserves.

As soon as we have any meaningful update regarding your situation, we will reach out to you directly without delay. We genuinely appreciate your patience and regret the inconvenience caused.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Very good service from Jessey!

1 August 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear MR,

Thank you for taking the time to highlight your recent experience with our support team. It’s a pleasure to hear that Jessey was able to assist you effectively — we’ll make sure your kind words reach her directly.

We place a high value on fast, knowledgeable, and friendly customer care, and it’s truly encouraging to know that these efforts are felt on the user end. Our team is ready to ensure that every step of your journey — is as smooth and enjoyable as possible.

We sincerely appreciate your trust and hope your experience with us continues to exceed expectations.

Sincerely,
Igo.Bet Team

Rated 4 out of 5 stars

Its a very nice casino but my friends…

Its a very nice casino but my friends can more games

31 July 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Kevin Sontrop,

Thank you for your review and for sharing your thoughts with us.

We’re pleased to hear that you find our platform enjoyable. It’s always motivating to know that players appreciate the environment we’ve created. Your mention about your friends wanting a broader selection of games is something we take seriously — we are continuously evaluating and expanding our game portfolio to meet diverse preferences.

Your feedback helps us shape the future of the platform, and we truly value that input.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

They have made a great impression on…

They have made a great impression on me. Platform has all the games I want to play and not getting bombarded with emails. Jessie from their support helped me out and it was super quick and easy. I have no reservations about this one which is a pretty high bar.

19 July 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Benjamin Franke,

Thank you for your thoughtful and detailed feedback. We're truly pleased to hear that your experience with our platform has met — and even exceeded — your expectations. Knowing that you found both the game selection and communication approach well-balanced is incredibly rewarding, as we aim to provide a seamless and respectful environment for all our players.

We're especially glad to hear that Jessie was able to assist you swiftly and effectively. We take great pride in the professionalism and dedication of our support team, and your words reaffirm the value of their efforts.

Your confidence in our service means a great deal, and we're grateful you’ve chosen to share it with others.

Sincerely,
Igo.Bet Team

Rated 5 out of 5 stars

Leo is a kind person and a fast…

Leo is a kind person and a fast responder.

18 July 2025
Unprompted review
IGOBET logo

Reply from IGOBET

Dear Jessie,

Thank you very much for highlighting Leo’s kindness and promptness. We truly value such recognition, as it reflects the dedication and professionalism we aim to offer every player.

Leo consistently strives to provide swift and compassionate support, ensuring that your questions and concerns are addressed without delay. Your appreciation will certainly be shared with him, motivating our entire team to maintain these high standards.

We remain committed to supporting you in the best possible way.

Sincerely,
Igo.Bet Team

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