We have been with IGS for a number of years. We use them as our supplier of both electricity and natural gas. In addition, we subscribe to their home warranty program. I feel that IGS provides us... See more
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Review summary
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On 04.20.26, my husband and I met with one of your Home Energy Consultants, Mariah. She was thorough, knowledgeable and so friendly, business-like and easy to understand. She was able to save us a... See more
Company replied
The person we talked to explained everything and answered all our questions. She made sure we totally understood everything. We were going to change our supplier but after talking to her we decided... See more
Company replied
Your Representative that came here last year and alarmed us on the natural gas scam and resigned us with your company was very knowledgeable, very nice and extremely helpful. Your company is such a bl... See more
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Company details
Written by the company
IGS Energy has been a trusted energy advisor since 1989, growing into one of the nation’s top energy retailers. We simplify the ever-changing energy landscape by providing tailored solutions for electricity, natural gas, solar, and energy efficiency to millions of homeowners and businesses across the U.S. As a family-owned, private company, IGS Energy prioritizes long-term impact over short-term gains, putting purpose before profits. Our commitment to serving the needs of our customers, employees, and communities, alongside our expertise in risk mitigation and cost control, is redefining the retail energy experience for a more sustainable, customer-focused energy future.
Contact info
United States
- 877.995.4447
- igs.com
4.4
Excellent
28K reviews
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Xavier Riggleman was the best…
Xavier Riggleman was the best Consultant to update us on signing up for the home warranty plan! he updated our records and gave us the best information to lower our gas bill!
20 April 2026
Reply from IGS Energy
Thanks for the review, Paula and Sherman. We're so happy to hear you had a great experience with Xavier, we are always here to help! - Rebekah D
I didn’t know about the solar rebate I…
I didn’t know about the solar rebate I was suppose to be getting on my bill. Also you saved me a lot of money on my Kw hour charge I was being charged. Your representative was kind and very informative about the process.
17 April 2026
Reply from IGS Energy
Thank you for your thoughtful review, Rod! We’re dedicated to educating our customers and making every interaction a positive experience. - Rebekah D
You sending customer emails to a guy in…
You sending customer emails to a guy in not even in the country. Im not a customer. you need to confirm and verify customer email addresses.
EDIT: Ok credit to IGS for paying attention and for the prompt action. Well done.
17 April 2026
Reply from IGS Energy
Antjuan, we appreciate you bringing this to our attention. Sending emails to the wrong person is concerning, and we are sorry for any inconvenience caused. The email has been removed from the account. Thanks for your feedback. -Shannon
because i got a reduction on my costs.
17 April 2026
Reply from IGS Energy
We're happy to hear that you received a reduction on your costs James! We appreciate your positive feedback and are glad we could help you. -Shannon
You don't confirm email addresses for…
You don't confirm email addresses for your clients before sending them links to set up their accounts. This is incredibly careless and so far from best practices it's laughable.
21 April 2026
Reply from IGS Energy
Mark, we appreciate your feedback and are sorry to hear of your experience with the account setup concern. In reviewing your account, your email links have been opened as well as the online account enrolled with the email linked to your review. If we can assist in anyway, please feel free to contact us at 855-403-7430. Thank you. -Shannon
Thx for your service.
21 April 2026
Reply from IGS Energy
Thank you for your loyalty Christopher! We appreciate your service also! -Shannon
Customer service was excellent
The person we talked to explained everything and answered all our questions. She made sure we totally understood everything. We were going to change our supplier but after talking to her we decided to continue with IGS.
21 April 2026
Reply from IGS Energy
This is amazing to hear after 23 years of service with IGS! We're happy to hear that the information we provided was helpful and thorough. We appreciate you taking the time to share your experience, and we're so glad you've decided to continue with us Gary. -Shannon
Reply from IGS Energy
Thanks for the review, Harold! It's wonderful to have your feedback on IGS Energy. - Rebekah D
easy to renew on line
21 April 2026
Reply from IGS Energy
Thanks so much for the review and wonderful feedback, Geralyn! - Rebekah D
To my knowledge I have only been a…
To my knowledge I have only been a customer since 04/19/2026.
19 April 2026
Reply from IGS Energy
Thanks for the review, George! We're thrilled to hear you've put your trust into IGS Energy. - Rebekah D
Reply from IGS Energy
Thanks for the review, Gretchen! We're so happy to hear you're receiving great customer service with the team here at IGS Energy! - Rebekah D
A terrific experience on 04.20.26
On 04.20.26, my husband and I met with one of your Home Energy Consultants, Mariah. She was thorough, knowledgeable and so friendly, business-like and easy to understand. She was able to save us a considerable amount of money on our gas and electric bills. Her help and professionalism were greater appreciated. A 5-☆ Employee for sure!
20 April 2026
Reply from IGS Energy
Thank you for taking the time to leave us this awesome review! It's great to hear about your wonderful experience with Mariah. I will be sure to pass this feedback along to our team. - Rebekah D
TERRIFIC CUSTOMER SERVICE AND FEEDBACK
TERRIFIC CUSTOMER SERVICE AND FEEDBACK. They are on top of any issues that arrive and follow up
21 April 2026
Reply from IGS Energy
We appreciate you taking the time to share your experience. We are excited to hear that you received terrific customer service and feedback from our team. Thanks Dana! -Shannon
Very easy to maneuver through the…
Very easy to maneuver through the website. Simple and concise.
14 April 2026
Reply from IGS Energy
We're happy to hear that you found our website easy to use! Thank you for your positive feedback; we appreciate it Dennis. -Shannon
I was told I'd be getting electricity…
I was told I'd be getting electricity at a certain rate which I agreed to but was later informed that it would be .03 higher. That's a lot when buying electricity. Will be shopping for new supplier
16 April 2026
Reply from IGS Energy
Susan, thank you for your feedback and for taking time to discuss your concerns further with us. We are glad we were able to confirm you are receiving the $0.03 discount at the rate you agreed to. If you have any further concerns, please feel free to reach back out! Thank you. -Shannon
Reply from IGS Energy
Lovely review Patricia. Thank you for sharing your experience with us. -Shannon
The representative Destiny was excellent
The representative Destiny was friendly, answered all of my questions and consulted with her manager when she needed to confirm the new contract and rates for gas and electricity. Her work was customer service with excellence!
20 April 2026
Reply from IGS Energy
We are excited to hear that our representative was helpful and provided excellent customer service. We will share this with our team Emil! -Shannon
lady was very pleasant to talk to and…
lady was very pleasant to talk to and very patent
15 April 2026
Reply from IGS Energy
We appreciate you taking the time to leave us this great review Vaunda! We're so glad to hear that you had a pleasant experience. -Shannon
IGS appears to be pricey
I live in Plain Township, Stark County Ohio. Plain Township is discontinuing our electric aggregation program with Dynegy. In extolling the virtues of IGS, the gentleman left out one fact: My base rate will increase 27.8%. Data: IGS Base Fixed Rate is $0.1149 per KWH. My Dynegy rate was $0.083 ($23.38/283 KWH for March).
Here is the math: (0.1149-0.083)/0.1149*100%=27.8%
14 April 2026
Reply from IGS Energy
Greg, thank you for reaching out to IGS Energy. Our goal is to make sure our customers feel confident in choosing us. We would love to answer any questions or concerns you have about our products. We reached out via phone and left a message. If you would like to review your account, please give us a call back or email us at customersupport@igs.com - Rebekah D
The representative was excellent
The representative was excellent. He guided me through everything easily and answered my questions. Thank you
20 April 2026
Reply from IGS Energy
Thank you for taking the time to leave us this great review, Frank. We work hard to educate our customers and provide exceptional customer experiences! - Rebekah D
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