We have been with IGS for a number of years. We use them as our supplier of both electricity and natural gas. In addition, we subscribe to their home warranty program. I feel that IGS provides us... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On 04.20.26, my husband and I met with one of your Home Energy Consultants, Mariah. She was thorough, knowledgeable and so friendly, business-like and easy to understand. She was able to save us a... See more
Company replied
The person we talked to explained everything and answered all our questions. She made sure we totally understood everything. We were going to change our supplier but after talking to her we decided... See more
Company replied
Your Representative that came here last year and alarmed us on the natural gas scam and resigned us with your company was very knowledgeable, very nice and extremely helpful. Your company is such a bl... See more
Company replied
Company details
Written by the company
IGS Energy has been a trusted energy advisor since 1989, growing into one of the nation’s top energy retailers. We simplify the ever-changing energy landscape by providing tailored solutions for electricity, natural gas, solar, and energy efficiency to millions of homeowners and businesses across the U.S. As a family-owned, private company, IGS Energy prioritizes long-term impact over short-term gains, putting purpose before profits. Our commitment to serving the needs of our customers, employees, and communities, alongside our expertise in risk mitigation and cost control, is redefining the retail energy experience for a more sustainable, customer-focused energy future.
Contact info
United States
- 877.995.4447
- igs.com
4.4
Excellent
28K reviews
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Reply from IGS Energy
Thanks for the review! We're thrilled to hear you're very satisfied with your services here at IGS Energy. - Rebekah D
the customer service was excellent
13 April 2026
Reply from IGS Energy
Thanks for the review, William! We're so happy to hear you're receiving great customer service with the team here at IGS Energy! - Rebekah D
Great customer service and they are…
Great customer service and they are always giving you the best rate.
15 April 2026
Reply from IGS Energy
Great to hear Ronald! Thanks for sharing about your interaction and great rate! -Shannon
Good staff
Easy and convenient process. The person working was very easy to talk and she knew what I want.She made the enrollment process very easy. Better rates for one year.
15 April 2026
Reply from IGS Energy
Excellent! We're happy to hear that the enrollment process was easy and convenient. Thank you Jayesh! -Shannon
Their reminders are always timely
Their reminders are always timely. The call center staff is friendly and efficient. I always request for someone who speaks Spanish.
26 February 2026
Reply from IGS Energy
We're glad you enjoyed your experience Eloisa. It's great to know our reminders are helpful and our call center is efficient. We appreciate your feedback about Spanish-speaking staff. -Shannon
Very helpful and nice!
15 April 2026
Reply from IGS Energy
Lovely review Nicolette. Thanks for sharing! -Shannon
Our sales rep was awesome
Our sales rep was awesome, friendly and knowledgeable . The customer service rep was very efficient and pleasant. Very pleased with this company.
15 April 2026
Reply from IGS Energy
Lynn, we are so excited to hear that our sales and customer service representatives were awesome, friendly, knowledgeable, efficient, and pleasant! We appreciate your feedback! -Shannon
I have not used this company yet..I…
I have not used this company yet..I just hope that I wasn't bribed into going with this electric company. I was happy with Direct energy. But I will see how my electric bill s are with this company. Ruth Sinniger I'm not John. This is my phone. I'm his wife.
15 April 2026
Reply from IGS Energy
Ruth, thank you for reaching out to IGS Energy. Our goal is to make sure our customers feel confident in choosing us. We would love to answer any questions or concerns you have about our products. We reached out via phone but were unable to reach you. If you would like to review your account, please give us a call back or email us at customersupport@igs.com - Rebekah D
I was approached at my home by your…
I was approached at my home by your agent, he told me that I need to activate a fixed rate protection for my natural gas plan, otherwise Duke energy will fluctuate the rate, so I signed the form and it appears lately that I was actually signing for gas supplier switch! This is an inappropriate manner to gain new customer. I will never open my door again!!!
15 April 2026
Reply from IGS Energy
Yessine, thank you for taking the time to speak with me over the phone today. Here at IGS Energy we value transparency and providing each customer with the information they need to make informed energy decisions. I'm so glad we were able to review your account and provide information on next steps for your energy choice! If you have any further questions or concerns please reach out to us at customersupport@igs.com - Rebekah D
The customer service rep was easy to…
The customer service rep was easy to talk with and well acquainted with the company products. He believes in what he promotes and tends to convey trustworthiness, which is absolutely needed when I'm making decisions about what services I need, and how I'm going to spend money.
9 April 2026
Reply from IGS Energy
Thank you for taking the time to write this awesome review, Darlene! The team here at IGS Energy is truly grateful for customers like you! - Rebekah D
Reply from IGS Energy
Thanks for the review, Michele! We're thrilled to hear you've put your trust into IGS Energy. - Rebekah D
Reply from IGS Energy
Thanks for the review and feedback, Richard! We hope you will enjoy your IGS Energy experience. - Rebekah D
Reply from IGS Energy
Thanks so much for the review and wonderful feedback, John! - Rebekah D
The lady's were very sweet with helpful…
The lady's were very sweet with helpful information. Great experience .talked me thru an explained everything clearly
13 April 2026
Reply from IGS Energy
We're so happy to hear that the team provided helpful information and explanations Bobbi. We appreciate you taking the time to share your great experience with us! -Shannon
Reply from IGS Energy
We're happy to hear that you had a fast, easy, and great experience with our knowledgeable representative. Thank you for your positive feedback Lena! -Shannon
Reply from IGS Energy
Lovely to hear! Thank you Joyce. -Shannon
Customer service is outstanding
Customer service is outstanding, all my questions were answered. Keep up the good work.
16 April 2026
Reply from IGS Energy
We're thrilled to hear that our customer service was outstanding and all your questions were answered! We appreciate you taking the time to leave us feedback Leonard. Thanks! -Shannon
Reply from IGS Energy
We are so happy to hear that you found our team helpful, knowledgeable, and polite Joyce. Thank you for sharing. -Shannon
Courteous and got a good deal!!
14 April 2026
Reply from IGS Energy
Awesome Donna! We're glad you had a positive experience and appreciate you sharing your feedback; we value your business. -Shannon
Very nice and friendly customer service…
Very nice and friendly customer service I really appreciate it
13 April 2026
Reply from IGS Energy
Fe, we are happy to hear that you found our customer service to be friendly and helpful. We appreciate your positive feedback very much! -Shannon
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