We have been with IGS for a number of years. We use them as our supplier of both electricity and natural gas. In addition, we subscribe to their home warranty program. I feel that IGS provides us... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On 04.20.26, my husband and I met with one of your Home Energy Consultants, Mariah. She was thorough, knowledgeable and so friendly, business-like and easy to understand. She was able to save us a... See more
Company replied
The person we talked to explained everything and answered all our questions. She made sure we totally understood everything. We were going to change our supplier but after talking to her we decided... See more
Company replied
Your Representative that came here last year and alarmed us on the natural gas scam and resigned us with your company was very knowledgeable, very nice and extremely helpful. Your company is such a bl... See more
Company replied
Company details
Written by the company
IGS Energy has been a trusted energy advisor since 1989, growing into one of the nation’s top energy retailers. We simplify the ever-changing energy landscape by providing tailored solutions for electricity, natural gas, solar, and energy efficiency to millions of homeowners and businesses across the U.S. As a family-owned, private company, IGS Energy prioritizes long-term impact over short-term gains, putting purpose before profits. Our commitment to serving the needs of our customers, employees, and communities, alongside our expertise in risk mitigation and cost control, is redefining the retail energy experience for a more sustainable, customer-focused energy future.
Contact info
United States
- 877.995.4447
- igs.com
4.4
Excellent
28K reviews
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I am very grateful for the service
I am very grateful for the service I received and the time and patience the agent took out to help me navigate the renewal process. Thank you IGS
6 April 2026
Reply from IGS Energy
It is lovely to know that our agent provided excellent support and guidance during your renewal process. Thanks for your time Colette! -Shannon
The representative was very nice and…
The representative was very nice and helpful. Also very efficient and made the phone call very quick.
6 April 2026
Reply from IGS Energy
Awesome to hear Michael. It's great to hear how efficient your phone call was! -Shannon
We saved so much money!
10 April 2026
Reply from IGS Energy
Amazing to hear! Thank you for sharing Craig! -Shannon
Representative spent ample time going…
Representative spent ample time going over the plan and help me calculate based on assumptions of what an increase over three years would look like knowing that usage is not always the same from year to year or a month-to-month as a matter of fact
6 April 2026
Reply from IGS Energy
We're happy to hear that the representative dedicated sufficient time to review the plan and assist with calculations, considering potential usage variations. Thank you for your positive feedback Don & Ginny! -Shannon
Xander
Great representative who went above and beyond to make sure that our rates are where they should be. Thank you.
9 April 2026
Reply from IGS Energy
We're thrilled to hear that our representative exceeded your expectations and ensured you received the best rates Nilda. Thank you for continued loyalty over the past 25 years! -Shannon
Reply from IGS Energy
David, we are sorry to hear that you feel this way and that our service was not satisfactory. We attempted to reach you via phone to discuss in more detail, however the phone number was not a good one to contact you. We'll review your feedback to improve our customer interactions. Kindly reach out to us at 855-403-7430 so we can better assist. Thank you! -Shannon
Not impressed you lead my husband to…
Not impressed you lead my husband to believe that "locking in" the $9.99/mcf rate was a good deal and not bothering to mention that our average mcf over the past several years was significantly less. If you are going to go door to door, show customers all the facts!!!
10 April 2026
Reply from IGS Energy
Kim, thank you for taking the time to discuss this interaction in more detail via phone. We appreciate your feedback to assist our agent's in being better! We regret that the information shared about the rate wasn't comprehensive enough and led to a misunderstanding. If there is anything else we can assist with, please do not hesitate to reach back out! Thank you. -Shannon
Reply from IGS Energy
Shirley, we're happy you found our customer service so knowledgeable and helpful! Welcome to the IGS Family! -Shannon
I’ve been with them for couple years…
I’ve been with them for couple years now and so far no suprises..
7 April 2026
Reply from IGS Energy
Jean, we're happy to hear that you've had a consistent experience with us over the past couple of years. Thank you for your positive feedback! -Shannon
Reply from IGS Energy
Marvelous! We are thrilled you put your trust into IGS Energy. Thank you for sharing Wayne. -Shannon
Customer service was a big help
Customer service was a big help in understanding the choices and why I need to make one
5 April 2026
Reply from IGS Energy
Thank you for your review Roberta! We're happy to hear you're enjoying your experience — and appreciate your choice to power your home with IGS Energy. -Shannon
They were helpful
They were helpful. On explanation of how and why other companies get into are accounts. And what to look for going forward.
9 April 2026
Reply from IGS Energy
We're happy to hear that our explanations were helpful in understanding account security. We appreciate your feedback and are glad we could provide useful information for you Roger. -Shannon
Friendly and knowledgeable rep
8 April 2026
Reply from IGS Energy
Thanks for your review! We're so happy to hear you're receiving great customer service with the team here at IGS Energy. Thanks Alma! -Shannon
My sales rep was alsome explained…
My sales rep was alsome explained everything to me looking for a long time with you
8 April 2026
Reply from IGS Energy
Thank you for taking the time to write this awesome review! The IGS Energy team is truly grateful for customers like you Robert. -Shannon
Reply from IGS Energy
Nana, Thank you for taking the time to leave us this awesome review! It's great to hear about your wonderful experience with Fay. I’ll be sure to pass this feedback along to our team. Thank you! -Shannon
Offered me a lower rate were for both…
Offered me a lower rate were for both my electric and gas usage. Why did it take me looking at a competitor’s offer to get it though?
8 April 2026
Reply from IGS Energy
We're happy you received a lower rate for your electric and gas usage. We appreciate your feedback and would like to clarify that IGS sends out notices of renewal so customer's have the option to price compare and choose what they wish to sign up for next. Feel free to contact us at anytime with any questions! Thanks Robert. -Shannon
Helps very good on electric and gas…
Helps very good on electric and gas bills keeps the rates low thank you
8 April 2026
Reply from IGS Energy
Thank you for sharing your positive experience with us Daniel! -Shannon
Pleasant employees and very helpful.
4 April 2026
Reply from IGS Energy
Hedda, we appreciate you taking the time to share your experience with us; it is wonderful to hear that our team members were helpful and pleasant. Thanks! -Shannon
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