We have been with IGS for a number of years. We use them as our supplier of both electricity and natural gas. In addition, we subscribe to their home warranty program. I feel that IGS provides us... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On 04.20.26, my husband and I met with one of your Home Energy Consultants, Mariah. She was thorough, knowledgeable and so friendly, business-like and easy to understand. She was able to save us a... See more
Company replied
The person we talked to explained everything and answered all our questions. She made sure we totally understood everything. We were going to change our supplier but after talking to her we decided... See more
Company replied
Your Representative that came here last year and alarmed us on the natural gas scam and resigned us with your company was very knowledgeable, very nice and extremely helpful. Your company is such a bl... See more
Company replied
Company details
Written by the company
IGS Energy has been a trusted energy advisor since 1989, growing into one of the nation’s top energy retailers. We simplify the ever-changing energy landscape by providing tailored solutions for electricity, natural gas, solar, and energy efficiency to millions of homeowners and businesses across the U.S. As a family-owned, private company, IGS Energy prioritizes long-term impact over short-term gains, putting purpose before profits. Our commitment to serving the needs of our customers, employees, and communities, alongside our expertise in risk mitigation and cost control, is redefining the retail energy experience for a more sustainable, customer-focused energy future.
Contact info
United States
- 877.995.4447
- igs.com
4.4
Excellent
28K reviews
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They checked on me
7 April 2026
Reply from IGS Energy
Pamela, we are happy to hear how you felt supported. We are grateful for your feedback and time! -Shannon
It was nice to see a utility company…
It was nice to see a utility company send workers out to assist in following up as to why residents didn't renew their plans, thinking they are getting a better deal from some other company.
30 March 2026
Reply from IGS Energy
We appreciate you sharing your positive experience. It's great to hear that our team's follow-up on plan renewals was helpful. Thank you for your feedback Andrea! -Shannon
Helped us to lower our rate
Helped us to lower our rate. Took time to explain our options. Very friendly.
8 April 2026
Reply from IGS Energy
We're excited to hear that we could help lower your rate and explain your options clearly George! Thank you for your kind words about our team! -Shannon
Your representative did a great job
Your representative did a great job. He was personable, friendly, articulate and simply great to talk with.
10 April 2026
Reply from IGS Energy
We are thrilled to hear that our representative was so personable and great to talk with Ronald! Welcome to IGS! -Shannon
I have had IGS for a long time
I have had IGS for a long time. I have never had a problem
8 April 2026
Reply from IGS Energy
Harry, we are happy to hear that you have had a consistently positive experience with us for a long time. Thank you for your feedback. -Shannon
Reply from IGS Energy
Welcome to the IGS Family Kathleen! We are so happy to hear that you had a wonderful experience with our team member! Thank you! -Shannon
GREAT COMPANY TO DEAL WITH
THE MAN I TALK WITH ON THE PHONE...WAS SO NICE AND POLITE...HE KNEW WHAT HE WAS TALKING...ABOUT,,WAS HAPPY TO TALK WITH...HIM...THANK YOU
11 April 2026
Reply from IGS Energy
We're so glad to hear about the positive and helpful phone experience you had. We appreciate you taking the time to leave us this great feedback Joseph! -Shannon
Reply from IGS Energy
Good to hear Kenneth! Thanks for sharing. -Shannon
Explained the difference in current…
Explained the difference in current Bill rate and expected future Bill rate in detail for me to join the IGS service program.
7 April 2026
Reply from IGS Energy
Krishna, we're happy to hear that the explanation of the bill rates helped you join our service program. Welcome to the IGS Family! -Shannon
The agent was Excellent.
The agent was Excellent.
The information she provided help us decide to choose the Right Plan
7 April 2026
Reply from IGS Energy
Excellent! We're happy to hear that the agent's expertise assisted you in selecting the right plan. We appreciate you taking the time to share your positive experience Orlando. -Shannon
The representative understood my…
The representative understood my concerns and offered some clear solutions.
6 April 2026
Reply from IGS Energy
John, we're glad to hear that our team addressed your concerns and provided helpful solutions. Thanks for sharing. -Shannon
Reply from IGS Energy
It is lovely to hear that the explanation was clear and helpful. We appreciate your feedback and thank you for taking the time to share Bob. -Shannon
Service and staff
Service and staff. But mostly I was able to navigate the application renewal on your website without any problem.
11 April 2026
Reply from IGS Energy
We appreciate your feedback regarding our service and staff! We're happy to hear that you were able to easily navigate the application renewal on our website. Thanks Lisa! -Shannon
Representative came to my door and…
Representative came to my door and basically said that they were trying to get all of the suppliers that weren’t in Ohio out of the state. My particular supplier was out of TX. I asked if anything other than the supplier would change and he said NO. After he left I received a few emails and one email with the terms states that I would have to pay $100 early termination fee if I changed suppliers within a year. He Did NOT explain all the fine details to me or I would have never signed up for this. Pleas be aware!!!
7 April 2026
Reply from IGS Energy
John, thank you so much for your feedback. Providing great service is very important to our team — and we’re so sorry that your experience didn’t meet your expectations. We’d appreciate the opportunity to learn more about your experience with our team member. Kindly return our voicemail at 855-403-7430. Thank you! -Shannon
Reply from IGS Energy
Awesome! Thank you for sharing Robert. -Shannon
Reply from IGS Energy
Soyoung, thank you for reaching out to IGS Energy. As we have been in the business for over 30 years, we are sorry to hear you feel your service was a scam. As we have assisted you with your account updates already, please feel free to reach back out if we can assist with anything further. Thank you. -Shannon
Excellent service
The customer service person who took my call was extremely helpful and very pleasant. She came across as knowledgeable. I dislike making these type of calls . But, she made it painless.
10 April 2026
Reply from IGS Energy
We're happy to hear that our customer service representative was helpful and pleasant Sharon. We appreciate you taking the time to share your feedback; it's great to know we made the call painless for you. -Shannon
Denise is so thoughtful and available
11 April 2026
Reply from IGS Energy
Mary, we appreciate you sharing your experience; it is wonderful to hear that you found her so helpful and responsive. Thank you! -Shannon
Murph is "in the know!"
Your sales representative, Jack Murphy, did a great job of convincing me to return to IGS. I trust his honesty and product knowledge.
9 April 2026
Reply from IGS Energy
Joseph, we're happy to hear that our representative helped you return to us with their product knowledge and honesty! Thanks for sharing. -Shannon
Reply from IGS Energy
Marvelous! Thanks for sharing Robin. -Shannon
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