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iHero ApS Reviews 8,550

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Recently bought all weather mats for a Tesla M32022, have to say I am impressed, they fit very well, on the bonus side it came with 1 frunk and 2 trunk mats. So far so good, the material seems stur... See more

Company replied

Rated 3 out of 5 stars

I have ordered some premium winter mats for my Tesla model 3 highland and I received an incomplete package . Even tho it is advertised that you get mats for the cabin , frunk and 2 x boot I just recie... See more

Company replied

Rated 1 out of 5 stars

I am writing this to warn other customers about the extremely unprofessional and dangerous service at iHero in Sct Mathias Centret, Viborg. I had the back glass of my iPhone 14 Pro Max repl... See more

Company replied

Rated 5 out of 5 stars

Very quick and reliable. I ordered not ling before xmas and the order arrived on time. Very helpful customer service! Thanks!

Company replied

Company details

  1. Phone repair service
  2. Mobile Phone Accessory Shop
  3. Mobile Phone Shop
  4. Computer repair service
  5. Hi-fi shop
  6. Mobile phone repair shop

About iHero ApS

Written by the company

Velkommen til iHero

Hos iHero har vi siden 2013 hjulpet tusindvis af kunder med at finde spændende produkter online. Vores mål er enkelt: at gøre online shopping nem, tryg og inspirerende.

Vi udvælger produkter med fokus på varer, der skiller sig ud – produkter du ikke nødvendigvis finder i det lokale supermarked. Sortimentet spænder bredt, fordi vi ønsker at tilbyde noget til mange forskellige behov, og fordi vi altid er på udkig efter nye og spændende produkter til vores kunder.

Hvorfor handle hos iHero?

Hurtig levering fra Silkeborg
Alle ordrer pakkes og sendes direkte fra vores eget lager i Silkeborg, så du slipper for lange leveringstider fra udlandet.

Unikt sortiment
Vi elsker at finde produkter, der skiller sig ud. Derfor arbejder vi konstant på at udvide sortimentet med spændende varer, du ikke ser alle steder.

Personlig kundeservice
Når du kontakter os, taler du med rigtige mennesker fra vores kontor i Silkeborg – ikke en chatbot eller et callcenter i udlandet.

Dansk lager og kundeservice

Når du handler hos iHero, handler du med en dansk virksomhed. Alle varer sendes fra vores eget lager i Silkeborg, hvor vores kundeservice også sidder til daglig.

Det betyder, at vores team faktisk kender produkterne på hylderne. Har du spørgsmål til en vare eller din ordre, er hjælpen aldrig langt væk. Du kan altid kontakte os på telefon eller mail – vi står klar til at hjælpe.

For os er god service ikke bare en ambition, men en grundlæggende del af vores måde at drive virksomhed på.

Stadig ejet og drevet af stifterne

iHero er bygget på en passion for teknik, gode produkter og ordentlig service. Virksomheden er stadig ejet og drevet af de oprindelige stiftere, og for os er iHero mere end bare en webshop – det er et livsværk.

Vi arbejder hver dag på at bygge en virksomhed med fokus på kvalitet, ansvarlighed og gode kundeoplevelser.

Anmeldt af tusindvis af kunder

Tillid er noget, man skal gøre sig fortjent til. Derfor betyder vores kunders feedback utrolig meget for os.

Vi er stolte af vores Trustpilot-score på 4,0 baseret på mere end 8.100 anmeldelser. Det viser, at vi leverer gode oplevelser – og at vi altid gør vores bedste for at finde en løsning, hvis noget ikke lever op til forventningerne.

Tak fordi du handler hos iHero

Vi er glade for, at du har fundet vej til iHero. Vores mål er at give dig en god oplevelse hele vejen – fra du lægger en vare i kurven, til den lander i din postkasse.

Har du spørgsmål eller brug for hjælp til at finde det rigtige produkt, er du altid velkommen til at kontakte os.

God shopping!
— Team iHero


Contact info

4.0

Great

TrustScore 4 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I did not get my product after 1 month…

Bad experience for me

14 September 2024
Unprompted review
iHero ApS logo

Reply from iHero ApS

Hej!
Vi kan desværre ikke se at der ligger en ordre i vores system med det navn du har angivet.
VI har derfor rapporteret anmeldelsen til trustpilot.

Med venlig hilsen

Andreas // iHero ApS

Rated 5 out of 5 stars

Er super glad for min elektriske…

Er super glad for min elektriske neglefil, og den hurtige levering 5 stjerner herfra :-)

14 September 2024
iHero ApS logo

Reply from iHero ApS

Hej Trine!

Tusinde tak for anmeldelsen, det sætter vi stor pris på!

Med venlig hilsen

Andreas // iHero ApS

Rated 5 out of 5 stars

Excellent service

Received my first order swiftly.
The Earphone had a malfunction.
I called hero and they offered to replace it. Excellent service

27 August 2024
Unprompted review
iHero ApS logo

Reply from iHero ApS

Hi Anders,
Thanks for taking your time to write the review!

Kind regards,
Andras // iHero ApS

Rated 1 out of 5 stars

The package came 2 weeks I ordered it

The package came 2 weeks I ordered it. I payed a decent amount money to deliver it. Now I want to return it, and they ask 50 dkk for it.
Negative experience

9 August 2024
iHero ApS logo

Reply from iHero ApS

Hi!
We dont aks for money to return goods, but ofcurse you need to pay for the return shipping.
We dont write anywhere that we pay for the return cost.
However, you are welcome to bring it to our warehouse in SIlkeborg.

Kind regards,
Andreas // iHero ApS

Rated 4 out of 5 stars

Super god

Super god, hurtig levering

1 July 2024
iHero ApS logo

Reply from iHero ApS

Hej Jens
Tak for anmeldelsen, det sætter vi pris på.

Rated 5 out of 5 stars

Fin vare

Fin vare. God pris og hurtig ekspedition.

28 June 2024
iHero ApS logo

Reply from iHero ApS

Hej Knud!
Det er jeg bare rigtig glad for at læse!
Tak fordi du tog dig tid til at skrive en anmeldelse!

Med venlig hilsen

Andreas // iHero ApS

Rated 1 out of 5 stars

AVOID shopping here ONLINE

UPDATE: The shop is not sending me the refund of what I didn’t receive and the kundeservice does not even know that payment methods that they offer. I have exchanged around 50
Emails since because of the order not being sent and now because of the m
Invoice and they still don’t fix anything.

I don’t recommend shopping here AVOID IT IF YOU CAN.

Got charged for a full invoice when I just received 1/3 items and after 6 months. I received a partial order 2 months after I ordered.

I ordered a håndstovsuger, filter and an IPhone case on Nov. 4th 2023.

I requested to cancel the order in November 29th as I did not recive anything and it did not get cancelled.

I received the håndstovsuger 2 months after, I had no idea I would come. Did not receive the other items in the order.

NOW on April 29th 2024 I got charged for the full invoice.

30 April 2024
Unprompted review
iHero ApS logo

Reply from iHero ApS

Hi Romina
We are looking into this case, and will hopefully have solved this issue very soon!

Rated 5 out of 5 stars

Fast delivery

Fast delivery and I got wonderful vacuum cleaner for my car
👌👌👌🙏🙏🙏

8 March 2024
iHero ApS logo

Reply from iHero ApS

Hej Tedros!
Mange tak fordi du tog dig tid til at skrive en anmdeldelse!
Det sætter vi stor pris på!

Med venlig hilsen

Andreas // iHero ApS

Rated 5 out of 5 stars

Nice

100% recommend

18 January 2024
iHero ApS logo

Reply from iHero ApS

Hej!
Mange tak fordi du tog dig tid til at skrive en anmeldelse!
Det sætter vi stor pris på!

Med venlig hilsen

Andreas // iHero ApS

Rated 5 out of 5 stars

Good service

Good service. Fast delivery.

26 December 2023
iHero ApS logo

Reply from iHero ApS

Hej Christian!

Mange tak for den flotte anmeldelse, det sætter vi stor pris på!

Med venlig hilsen

Izzet // iHero ApS

Rated 5 out of 5 stars

Fantastic service….

22 December 2023
iHero ApS logo

Reply from iHero ApS

Hej!

Mange tak for den flotte anmeldelse, det sætter vi stor pris på!

Med venlig hilsen

Izzet // iHero ApS

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