Very quick feedback on some complex matters. Also have pension with a competitor which took much longer to respond and only provided high level ansers . Lewis Nash helped me on this request, he was ve... See more
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Review summary
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Oliver J - Customer Service (Leeds branch) A pleasure to deal with, I asked questions regarding tax after pension age, he went the extra mile to make sure / confirm his interpretation on this ma... See more
Company replied
Recently joined ii and have consolidated SIPPs and investments. I have made numerous phone calls to the ii team for support and help. Although I don't currently use all of the features available I am... See more
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Oreoluwa Olufemi-Musa was very helpful with my questions about the referral scheme and updating my business details. Everything was explained clearly and handled efficiently. More broadly, every ti... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
29k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Spoke to Muhammed K today who was…
Spoke to Muhammed K today who was absolutely brilliant and extremely helpful in arranging my account, explaining everything that was required. Thank you
5 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. I'm delighted to hear that Muhammad was able to assist with your account and clearly explain everything required. I'll be sure to pass on your kind comments.
Best regards,
Bronagh Burns
Customer Service Management Team
Very good service
Gave a long series of fairly complex telephone trades to Shaun M. He was patient, accurate and efficient. Well done and thank you.
5 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. I'm pleased to hear that Shaun handled your complex telephone trades with patience, accuracy and efficiency. I'll be sure to pass on your kind comments.
Best regards,
Bronagh Burns
Customer Service Management Team
Prompt and very helpful response to a…
Prompt and very helpful response to a query from a newcomer to Ii....clear guidance as to what steps to take next.
Thank you
5 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. I'm pleased to hear that you received a prompt and helpful response, with clear guidance on the next steps. It's great to know we were able to support you as a new Interactive Investor customer.
Best regards,
Bronagh Burns
Customer Service Management Team
Happy with Interactive Investor
I have been very happy with Interactive Investor, since I joined them two years ago.
Luiz C was very helpful today with a trade that I wanted to carry out, and resolved everything for me in a timely and professional manner.
5 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback and for being with Interactive Investor for the past two years. I'm pleased to hear that Luiz was able to assist with your trade and resolve everything in a timely and professional manner. I'll be sure to pass on your kind comments.
Best regards,
Bronagh Burns
Customer Service Management Team
Purchasing an Autocallable ETF
I had an issue today with purchasing an ETF and Rick got me through it perfectly.It was an autocallable with nothing on the website with regard to a KID.
5 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to leave this feedback. I'm pleased to hear that Ricky was able to help you complete your ETF purchase and provide clear guidance regarding the investment and the KIID information.
Best regards,
Bronagh Burns
Customer Service Management Team
ii provides an excellent trading…
ii provides an excellent trading platform with great research and useful tutorials.Having spoken to Angela Ajari at ii today I can say the support team are courteous and very helpful and I would unhesitatingly recommend ii to other investors.
2 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. I'm delighted to hear that you value our platform, research and tutorials, and that Angela provided courteous and helpful support. I’ll be sure to pass on your kind comments.
Best regards,
Bronagh Burns
Customer Service Management Team
I called the help line to obtain some…
I called the help line to obtain some contract notes. Muhammad K was extremely personable and helpful
1 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. I'm pleased to hear that Muhammad was personable and helpful in obtaining your contract notes. I'll be sure to pass on your kind comments.
Best regards,
Bronagh Burns
Customer Service Management Team
Excellent support from Furriya when it mattered
As a new business customer using interactive investor for cash management and longer-term investment of surplus funds, I was very concerned today when I couldn’t withdraw cash needed for upcoming company payments.
Furriya was extremely helpful and resolved the issue quickly. It was a huge relief to access the funds and ensure our payments went through on schedule.
Many thanks, Furriya, for your prompt, reassuring and professional support. Much appreciated!
5 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. I'm pleased to hear that Surriya was able to resolve the issue quickly and help you access your funds in time for your company payments. I'll be sure to pass on your kind comments.
Best regards,
Bronagh Burns
Customer Service Management Team
Spoilt by a bug ridden IT system
Spoilt by a bug ridden IT system and an unwillingness or inability to change anything. Since being transferred to ii from the Jarvis XO platform I've lost count of the number of complaints I have had to raise and the number of constructive feedbacks I have provided and whilst there is communication regarding the issues, nothing ever changes. I have to conclude that either ii have no desire to improve their systems or they do not have the capacity to do so.
3 October 2026
Unprompted review
Reply from interactive investor
Good morning Mike,
We're sorry to hear that your experience since transferring to ii has left you feeling this way.
We appreciate that repeatedly encountering issues and having to raise complaints can be frustrating, particularly when you've taken the time to provide constructive feedback and haven't seen the improvements you were hoping for. Customer feedback is important to us and is shared with the relevant teams across the business, including our UX, Product and operational teams, to help inform future developments and improvements.
While we understand why it may feel as though change isn't happening, we are currently undertaking a significant programme of work to improve our platform, and customers will continue to see changes and enhancements being introduced over time.
Thank you for taking the time to share your feedback. We value the insights our customers provide and use them to help shape the future of our products and services.
Best regards,
Matthew Withers
Customer Service Management Team
Great Service
I called II and spoke to Oreoluwa Olufemi. He was a great help and soon answered my questions. Anything he was unsure about, he diligently checked. That gave me further reassurance. I would recommend this company.
2 October 2026
Unprompted review
Reply from interactive investor
Good morning Rodney,
We are delighted to hear about your positive experience with our customer support. It is wonderful that our team member took the time to thoroughly check your questions and provide you with clear reassurance. Thank you for taking the time to share your recommendation and kind feedback with us.
Best regards,
Matthew Withers
Customer Service Management Team
Joint merged accounts and text messages
I had a problem logging in to one of my two joint merged accounts. The representative was courteous, helpful and patient. I would have awarded 5 stars, but it was my suggestion to change to two different mobile numbers that resolved the problem. Perhaps this should be added to the problem fixing manual at II.
2 October 2026
Unprompted review
Reply from interactive investor
Good morning Russell,
Thank you for taking the time to share your feedback. We're pleased to hear that our representative was courteous, helpful, and patient while assisting you with the login issue on your joint accounts.
We also appreciate your comments regarding the solution. Feedback like this is invaluable, and we'll ensure your feedback is shared with the relevant teams.
Thank you for choosing interactive investor, and we're glad we were able to get you back online.
Best regards,
Matthew Withers
Customer Service Management Team
I occasionally need to contact Ii
I occasionally need to contact Ii, on each occasion I have a received swift and useful response. On this occasion Phoebe gave just the right information to get me sorted. thanks
2 October 2026
Unprompted review
Reply from interactive investor
Good morning Jennifer,
Thank you for sharing your positive experience with us. We are delighted to hear that you consistently receive prompt and helpful assistance whenever you reach out, and that your recent query was resolved so effectively. Your kind feedback is greatly appreciated.
Best regards,
Matthew Withers
Customer Service Management Team
Great customer service
Called customer service and spoke to Iyanu- great service and quickly resolved my query around adding a bank account.
2 October 2026
Unprompted review
Reply from interactive investor
Good morning Stephen,
We are happy to hear that our team was able to assist you with updating your financial details efficiently. Thank you for your feedback!
Best regards,
Matthew Withers
Customer Service Management Team
Zeb was great and explained how things…
Zeb was great and explained how things work very precisely. Great service. Thanks
2 October 2026
Unprompted review
Reply from interactive investor
Good morning Sue,
Thank you for your wonderful feedback. We are delighted to hear that you received such clear, detailed explanations and excellent service. Your kind words are greatly appreciated, and we will be sure to pass your compliments along to the team member who assisted you.
Best regards,
Matthew Withers
Customer Service Management Team
Surriya was a great help just now…
Surriya was a great help just now helping me link my Business account to my 4 family ISA accounts using the Premium setup :-))
2 October 2026
Unprompted review
Reply from interactive investor
Good morning Kunverji,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Surriya was able to help you link your Business Account to your family ISA accounts and guide you through the Premium setup.
We'll be sure to pass your kind feedback on to Surriya, who will be pleased to know their support made the process straightforward for you.
Thank you for choosing interactive investor, and we wish you and your family all the best with your investments.
Best regards,
Matthew Withers
Customer Service Management Team
A note to thank Mr Hamid Bahrami for…Patience and explanation.
A note to thank Mr Hamid Bahrami for the way he took the time to discuss the questions I posed him. These wer well done and I am quite happy. Thank you
1 October 2026
Unprompted review
Reply from interactive investor
Good morning Mr Neilson,
Thank you for sharing your positive experience. We are delighted to hear that Hamid took the time to answer all of your questions thoroughly and that you were pleased with the assistance provided.
Your kind feedback is truly appreciated, and we will be sure to pass your lovely comments along to them.
Best regards,
Matthew Withers
Customer Service Management Team
The customer service is shocking
The customer service is shocking. Lost my pension for over 8 weeks and didn’t really care. Even when finally located the amount of compensation offered for the stress and anxiety was pitiful and even then they couldn’t administer that correctly.
30 September 2026
Unprompted review
Reply from interactive investor
Good morning Chris,
We're very sorry to read your review and appreciate you bringing your concerns to our attention.
We understand that the delays you experienced and the subsequent issues surrounding compensation caused considerable frustration, and we're sorry for the impact this had on you. While we're pleased that the matters raised have now been resolved, we recognise that the experience itself was not the standard of service we aim to provide.
Your feedback is important to us, and we will continue to use customer experiences such as this to improve our service.
Thank you for taking the time to share your feedback.
Best regards,
Matthew Withers
Customer Service Management Team
Excellent product knowledge
George provided clear and straight forward instructions.
Keep up the good work!
2 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We're happy to hear that our team member offered easy guidance. Thank you for your feedback!
Best regards,
Matthew Withers
Customer Service Management Team
My query was answered efficiently
My query was answered efficiently, friendly and professionally, resulting in me receiving all the information and help I required. Excellent service!
2 October 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that your query was handled efficiently, professionally, and with a friendly approach. Providing clear information and ensuring our customers get the support they need is always our priority, so it's fantastic to know we were able to help.
Thank you again for your kind words and for choosing interactive investor. We look forward to assisting you again in the future.
Best regards,
Matthew Withers
Customer Service Management Team
Hayley on support was wonderful
Hayley on support was wonderful. The II Web interface to make a simple market buy not so much.
2 October 2026
Unprompted review
Reply from interactive investor
Good afternoon Carlos,
Thank you for taking the time to leave us a review.
We're delighted to hear that Hayley provided wonderful support and was able to assist you with your query. We'll be sure to pass your kind comments on to her, and we're certain she'll appreciate the recognition.
We're also sorry to hear that your experience with placing a market buy through our web platform wasn't as straightforward as it should have been. We appreciate your feedback, as it helps us identify areas where we can continue to improve the experience for our customers.
Thank you again for your review and for choosing interactive investor. We hope to provide you with an even better experience in the future.
Best regards,
Matthew Withers
Customer Service Management Team
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