IKEA Reviews 2,874

Lots of staff around the store & without help from any of them, then, once I got to the cashier point. . . ONLY TWO cashiers open, the rest self payment, over there, tons of staff. I wanted to pay cash, therefore, I had to be in line for more than 15 minutes.
Awful experience!!

Un munt de personal a la botiga i sense ajuda quan la cercava, una vegada vaig arribar als caixers. . . NOMÉS DOS caixers oberts. Això si, caixers d´auto-pagament, allí tot el personal. Volia pagar en efectiu, per tant, vaig haver de fer cua per més de 15 minuts.
Una experiència horrible!!

Delivery not as promised at point of sale. Further telephone calls are all negative. Poor service is an understatement. Any supplier but IKEA in the future. Talks the talk but can’t walk the walk. IKEA will not exist if it Carrie’s on at its present state. My advise is to do not leave deposits. If any required item is not in stock then walk away and shop elsewhere.

IKEA Kitchen delivery driver from hell
IKEA Kitchen delivery today ruined a great experience with the lady from the online planning service in Zaragoza. The delivery driver was horrible. So rude, clearly hates his job. 99€ for the delivery and he did not want to wait until I checked the items were correct. All he was interested in was whether it was the correct number of boxes not whether the items matched the delivery note list. I refused to sign, he said well I'm leaving but didn't. My advice, no matter how much they have to wait check your items and do not sign until you do. They cannot leave without a signature!

Terrible Rude Customer Service

Ordered 1,277€ worth of goods and due to an experience last year where I lost 40€ delivery charge because the driver could not be bothered to deliver my goods at home I had my order delivered to a Shop Address that I have to pay to get orders delivered.

I had around 20 plus boxes delivered last Friday to the Shop and collected them after it was delivered.

I checked through every box and 2 x set of 6 tumblers Costing 12€ were missing from the order.

I chased this up by messenger yesterday as the Customer Service number cut me off twice when being answered.

I received a message today from Ikea on Messenger to advise that the delivery note for the 20 plus boxes was signed for and there is nothing they can do ? Not a word of sorry for a customer that has just spent 1,277 euros with them. I advised that their delivery driver would not wait for half an hour whilst every box was checked and this time was thanked for my comments.

Please do not use this company for deliveries because if it goes wrong the staff just do not want to know and are obviously trained to be rude. I would hardly claim 12€ of item was missing when spending 1,277€ in total.

I only gave a 1 star because I had to ! On the day of delivery I was called to ask directions to the delivery address when they deliver a substantial amount of goods over the year.

Be Proud Ikea of your 1.5 Stars it truly represents a cheap unprofessional operation. Well Done .

Worst delivery company, 3 weeks and I still dont reiceve my order from ikea. Nobody helping and dont give a correct answrr about where the order is. I contacted them 3 times today to ask whete my order is, everybody say 3 different thing…. So now I will probably wait 1 month. Goood deliver choice Ikea!!!

Appalling stock levels at Murcia Ikea. Nothing in stock. More of a showroom that has nothing available to buy. Total waste of time visiting. AVOID THIS STORE AT ALL COSTS !!!!

Abobslutely horrible!
I paid for delivery and montage, nobody came in. I wrote to customer service, no response, I called 4 times via phone, they play music instead of talking to customer. I never got to any servis. I WANT MY MONEY BACK!
Never ever buy from IKEA

Never ever order anything to be delivered from IKEA.es.
Absolutely useless ! They do not care that they inconvenience the client, if you have a problem with delivery they just tell you to contact the delivery company Envialia who are clearly working some sort of scam operation.

IKEA es una pésima compañía cuando se trata de dar servicio al cliente. En mí caso, puse todos los muebles del piso y además hice la cocina con ellos. La COCINA nunca la terminaron, la dejaron hecha un desastre, el refrigerador me lo entregaron todo rayado y golpeado. Aún con todas las quejas puestas con ellos y las reclamaciones con la comunidad de Cataluña, España, no hicieron nada por reparar la cocina ni cambiarme una pieza de la cama que está dañada y es de fábrica.
EVITEN hasta donde puedan IKEA a menos que no les importe perder su dinero y su tiempo. PESIMO SERVICIO al CLIENTE.

IKEA is a terrible company when it comes to customer service. In my case, I put all the furniture on the floor and also made the kitchen with them. The KITCHEN was never finished; they left it a mess, the refrigerator was delivered to me all scratched and smashed. Even with all the complaints filed with them and the claims with the community of Catalonia, Spain, they did nothing to repair the kitchen or change a piece of the bed that is damaged and is from the factory.
AVOID IKEA as far as possible unless you don't mind wasting your money and time. LOUSY CUSTOMER SERVICE.

Ordered online, informed delivery 23rd, then cancelled until 24th, waited in home all day for delivery now told 27th December, very poor delivery service would not use or recommend best option is to visit store, murcia spain. Promised today still no delivery 3rd day sat in waiting, leroy merlin and carrefour can deliver on specified dates why can Ikea? Very poor service in spain

Never ever think to buy from ikea spain online.
The customer service is a joke. They do not care and they are liars. They pretend to deliver but in fact, they don’t. They will send u a message saying that the attempt of the delivery failed and actually no one even contact you for that. And again they will send u an email saying that it will be again tomorrow and again they lie. I was waiting 4 days for them and no one showed up!!! Now, try to contact them, no one answers on this number 900 400 922. They are the worst in the world. I do not understand why they is no quality control from the main IKEA?? My advice to you, spain is full of furniture stores and even better quality, go for it and leave this horrible service. And pray for a refund if u get it 😂😂

Nunca pienses en comprar online en ikea españa.
El servicio al cliente es una broma. No les importa y son unos mentirosos. Pretenden cumplir, pero de hecho no lo hacen. Te enviarán un mensaje diciendo que el intento de entrega falló y que en realidad nadie se comunicará contigo para eso. Y nuevamente te enviarán un correo electrónico diciendo que será nuevamente mañana y nuevamente mienten. Estuve esperando 4 días por ellos y nadie apareció !!! Ahora, intenta contactar con ellos, nadie contesta en este número 900 400 922. Son los peores del mundo. No entiendo porque no hay control de calidad de los principales IKEA ?? Mi consejo para ti, España está llena de tiendas de muebles y de mejor calidad, anímate y deja este horrible servicio. Y reza por un reembolso si lo recibes 😂😂

IF you wish to be treated by racist threatening insulting staff please give ikea murcia a visit.It will be a one off visit customer care.staff hate customers

I made an order for almost €2,500, on 18th November. The order was accepted and the money taken out of the bank account. 30 minutes later the order was cancelled and I received an email saying the money would be returned in 2-3 days. That was 4 weeks ago, but the money was never returned.
I have called, used online chat, gone to the store in Barcelona & sent emails. Always they say that the money was never taken because the payment was rejected. When I show them the online bank statement with the payment on it, they insist that it must be a mistake. It is like talking to a Little Britain "Computer Says No" character.
It looks like they will keep my money and I can think of no other options than, are they simply incompetent or are they thieves? Maybe there are other options, but I can not think of any.

I have now waited two weeks for the delivery and called customer support 3 times and promising that the delivery is on its way. On the third day they inform me the logistics company ENVIALIA tried to deliver. This logistics is a big joke and how come do IKEA use this low budget delivery company. DO not purchase anything online with IKEA Spain. I wish it was possible to give zero stars

Terrible experience
Spent nearly €900 including €70 for delivery which failed to arrive
Nobody answers the phone and we’re still waiting on a delivery date before we go home
Am dreading not being able to arrange this and trying to get a credit
Please avoid this store

Update 15.12.21 - still no refund received despite having spoken to them numerous times and given our IBAN number as requested (don’t know why they can’t refund to original payment method as such a big company). This is a breach of financial regulation.

Average.
You can't ignore the lower prices. But the customer support isn't that great. They shipped me the wrong order, and took another week to correct it. But hey, I got my furniture for cheap. So it is a mixed review.

Made an online order with home delivery. 2-4 working days delivery time. After waiting for over 2 weeks and loads of email later I still haven’t received my purchased goods. Don’t even know how many hours I’ve spent at home waiting for delivery. Envialia is the name of the carrier. Very very bad indeed.

Terrible quality, customer service and delivery !!! If you don’t want to have Out of HELL experience go somewhere else ! We are waiting for our kitchen for 1 year !!! Staff is so unhelpful and unprofessional!!! Terrible ! Left handed constructors who on top of everything make a hall in a pipe and didn’t want to fix it

peor empresa, calidad y servicio de empresa nunca !!! ¡NO HAGA SU PEDIDO

Worst experience ever. Don’t do it. First they canceled my order with no explanation. I waited another 2 weeks and the delivery Never showed. They said they had been here and I wasn’t home, but we have a concierge & we were home, so that’s impossible. IKEA wanted to charge us delivery again, it took 45 minutes of arguing with them and an official complaint, until they then waived the second fee for delivery. When items arrived over a week later, the box was half open and 3 ITEMS MISSING with Sama Logistica company, who refused any responsibility. Now over 1 hour later on the phone with customer service & NO HELP. No answer on Their social media platform either. We have waited over 1 month total now, paid and are missing out things. Worst experience ever. Not worth it.

Horrible service! Order never arrived, nobody contacted us, while “searching” where the house is. Lost a day during vacation, waiting for nothing.