ILA-Connect Reviews 529

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting how quickly appointments can be booked and documents processed. Many people also appreciate the professional and helpful staff, who are noted for their clear explanations and accommodating nature. The user experience, particularly with the online platform and booking process, is frequently described as easy, smooth, and well-organized. Reviewers also find the pricing to be very reasonable and significantly more affordable compared to other options. However, some customers also noted occasional issues with the service. A few people mentioned that the service could be slow, leading to a waste of time. There were also instances where the scheduling of appointments caused confusion, and some felt that certain procedures, such as repeating information for multiple individuals, were inefficient and led to increased costs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the online booking... See more

Price

Reviewers highlight positive aspects of price, consistently finding it reasonable and competitive. Many... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zo... See more

Company replied

Rated 5 out of 5 stars

Excellent service would throughly recommend with no hesitation. Went to book a consult on line decided to call the number, spoke with a guy called Tom or Tim, he kindly moved things around... See more

Rated 5 out of 5 stars

Very impressed. No travelling, or having to worry about parking etc, done from the comfort of my office, in between meetings !! Very thorough, explained everything really well and in layman English... See more

Rated 5 out of 5 stars

Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin. Within 36 hours, I’d... See more

Company replied


Company details

  1. #72 of 152 best companies in Legal Services

Written by the company

Get Affordable Independent Legal Advice (ILA) for Your Mortgage We provide ILA services for all mortgage lenders at a flat fee of just £150 – inclusive of all costs. Our service is designed to be fast, simple, and hassle-free. All types of ILA are offered, covering everything from joint mortgages to buy-to-let, guarantor mortgages, and more. Obligation-free: Select from our panel of experienced solicitors with no upfront commitment. Pay only once your signed paperwork is complete. Enjoy low-cost legal advice without compromising on quality or speed. Get started today and secure the ILA you need – quickly, easily, and affordably.


Contact info

4.8

Excellent

TrustScore 5 out of 5

529 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Always a seemless process and very…

Always a seemless process and very straightforward.

2 December 2025
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Reply from ILA-Connect

Thank you for the review 😊

We’re pleased to hear it’s consistently been a seamless and straightforward experience. It’s great to know the process continues to work well for you.

Rated 4 out of 5 stars

ILA for personal guarantee

Very straight forward to book a call with solicitor and easy to follow advice provided. Overall a great experience.

1 December 2025
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Reply from ILA-Connect

Thank you for the review 😊

We’re pleased you found it straightforward to book the call and that everything was clear and easy to follow throughout. It’s great to hear you had a positive overall experience.

Rated 5 out of 5 stars

Very easy to book appointment

Very easy to book appointment, in fact the whole process was really simple. All the necessary documents were uploaded via a portal prior to the scheduled meeting with the solicitor. And the solicitor recommended is very reputable and completed the work promptly. Very efficient process.

12 November 2025
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Reply from ILA-Connect

Thank you so much for the lovely feedback! 😊
We’re really pleased to hear the process felt straightforward and that the solicitor completed everything promptly. Making ILA as accessible, affordable and hassle-free as possible is exactly what we aim for, and it’s great to know the onboarding portal made things simple for you.

We’re continually improving it so clients can book, upload documents, complete the quick pre-appointment steps, and then receive their online invoice and signed documents without any fuss.

Thanks again for choosing ILA-Connect! 🙌

Rated 5 out of 5 stars

Highly recommend!

Recently used ILA connect as I was buying a property in a limited company.
Amazing service, ILA certificate was received within 2 business days.
Would highly recommend!
Monique was very helpful, thank you.

22 November 2025
Unprompted review
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Reply from ILA-Connect

Thank you for the great feedback! 😊
Really pleased to hear everything moved quickly and smoothly for your limited-company purchase. We work hard to make ILA as accessible, affordable and straightforward as possible, with a simple portal flow and fast turnaround from our panel solicitors.

Delighted Monique was able to help along the way — thanks again for choosing ILA-Connect! 🙌

Rated 5 out of 5 stars

Did as required

Positive experience. Some company’s were quoting ridiculous amounts for an ILA. The price quoted here was much more reasonable. You book on the website. We booked with Kevin. You attach a couple of ID and book your time and date. The meeting was over zoom. You don’t have to download zoom as a link takes you there on the booking, but we did anyway in case there was a problem. Kevin seemed really efficient and a subsequent email was responded to promptly You pay after the consultation via link sent to you and you can use Apple Pay.
The documents we needed signing will be sent to the solicitor, and hopefully that will be as smooth as everything else.
When looking around at other companies on Trustpilot that do similar, there is one that Trustpilot queries some of the reviews. Advise looking at the company’s details further down their websites pages which usually lists other names they are /have been known as.

19 November 2025
Unprompted review
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Reply from ILA-Connect

Thank you for taking the time to leave such a detailed review — really appreciated 🙌

We’re glad to hear the process felt straightforward from booking through to the Zoom appointment, and that everything with Kevin went smoothly. Keeping ILA as accessible, affordable, and hassle-free as possible is exactly what we’re aiming for, and it’s great to hear the onboarding portal, booking links, and payment process all worked well for you.

Your comments about comparing providers are especially valuable. We put a lot of focus into clarity and transparency, and feedback like this helps us keep refining the client experience even further 💡

Thank you again for choosing ILA-Connect.

Rated 5 out of 5 stars

ILA for property guarantee

This was a quick and smooth experience.

The meeting and ILA with Paul was great, and he turned the documents around for us very quickly.

Very impressed and would recommend highly.

6 November 2025
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Reply from ILA-Connect

Thanks so much for the great feedback! Delighted to hear everything felt quick and smooth, and that Paul was able to turn the documents around promptly 🙌

We’re always working to keep the whole process straightforward and hassle-free. Really appreciate the recommendation ⭐

Rated 5 out of 5 stars

Efficient

Fast - professional - fair value

11 November 2025
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Reply from ILA-Connect

Thank you for the feedback — really pleased to hear you found the service fast, professional and good value ⭐️

Rated 5 out of 5 stars

Simple process at a stressful time

Thank you for your help and support for a successful outcome. We exchanged contracts today !
The zoom meeting was simple and quick.

7 November 2025
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Reply from ILA-Connect

Thank you for taking the time to share this — we’re really pleased the process felt simple and supportive during what can be a stressful moment. Delighted to hear contracts have now exchanged 🎉 The Zoom appointment being quick and straightforward is exactly what we aim for at ILA-Connect.

Rated 5 out of 5 stars

Great Service

Simple to book a meeting slot, good value, good communication and prompt paperwork post on-line call (same day).

27 October 2025
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Reply from ILA-Connect

Thank you for sharing this — great to hear the booking was easy, communication clear, and the paperwork turned around quickly after the call. We’re always aiming to keep things smooth and straightforward ⭐️

Rated 5 out of 5 stars

Excellent service

Excellent service. Efficient and cost effective

30 October 2025
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Reply from ILA-Connect

Thank you for the great feedback — really glad to hear you found everything efficient and cost-effective. Making the ILA process as smooth and straightforward as possible is exactly what we aim for at ILA-Connect ⭐️

Rated 5 out of 5 stars

Great experience

Exactly as promised.

28 October 2025
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Reply from ILA-Connect

Thank you for the lovely feedback — great to hear the booking was straightforward, communication clear, and that the paperwork was turned around promptly after the call. We’re always working to keep everything as smooth and hassle-free as possible ⭐️

Rated 5 out of 5 stars

Speedy process from start to finish…

Speedy process from start to finish exactly what I needed

6 November 2025
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Reply from ILA-Connect

Thank you for the great feedback — really pleased to hear the whole process felt quick and seamless. That’s exactly what we aim for at ILA-Connect ⚡️

Rated 5 out of 5 stars

Amazing and fast service

Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin.

Within 36 hours, I’d received the need for an ILA from my conveyancing solicitor, scheduled ILA through ILA-Connect, had the ILA session and now have in my hand, all the signed paperwork. Amazing service!

See you for the next one, thank you.

5 November 2025
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Reply from ILA-Connect

Thank you so much for such a fantastic review! 🌟 We’re thrilled to hear how smoothly everything went — exactly how we aim for it to be: accessible, fast, and straightforward. It’s great to know you found the new portal helpful and that Kevin made the advice process a positive experience.

We really appreciate you taking the time to share this and look forward to assisting with your next one! 🙌

Rated 5 out of 5 stars

Shift response and excellent service

Shift response and excellent service by ILA-Connect. 100% recommended!

4 November 2025
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Reply from ILA-Connect

Thank you so much for the brilliant feedback! 😊 We’re so pleased you found our service quick and efficient — that’s exactly what we aim for at ILA-Connect: making the whole process as fast, simple and hassle-free as possible.

Really appreciate the recommendation! 🌟

Rated 5 out of 5 stars

Amazing prompt service

Amazing prompt service

4 November 2025
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Reply from ILA-Connect

Thank you so much! 😊 Delighted to hear everything was handled so promptly and smoothly — that’s exactly how we aim for the process to run from booking through to completion. ⚡

Rated 5 out of 5 stars

Highly recommended

Excellent advice, efficient service and competitive pricing. I would highly recommend.

28 October 2025
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Reply from ILA-Connect

Thank you very much for your kind words! 🌟 We’re so pleased to hear everything ran efficiently and that you found the process and pricing so competitive — that’s exactly what we aim for in making ILA as accessible and straightforward as possible. 🙌

Rated 5 out of 5 stars

Friendly caring very simple and…

Friendly caring very simple and definitely budget would recommend

29 October 2025
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Reply from ILA-Connect

Thank you so much! 😊 Really glad you found the process friendly, simple and affordable — that’s exactly how we want it to feel for clients arranging their ILA. 🌟

Rated 5 out of 5 stars

Competent and fast service

One of the best booking systems I have ever used and seen. Simple process and easy to navigate steps. Great customer service. I would highly recommend.

12 October 2025
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Reply from ILA-Connect

Thank you so much for your lovely review! 🌟 We’re so pleased you found the booking system clear and easy to use — we’re always improving the portal to make the whole ILA process as smooth and efficient as possible. Really appreciate the recommendation! 🙌

Rated 5 out of 5 stars

Best ILA broker on the market

One of the best ILA rates on the market especially for bulk purchases, extremely fast and efficient process to get the appointment booked and documents submitted. We use them every time now for all ILAs.

2 October 2025
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Reply from ILA-Connect

Thank you so much — that’s brilliant to hear! 😊 We really appreciate you choosing us time and again. Our goal is to keep making ILA as fast, affordable, and straightforward as possible, especially for repeat and bulk clients. Great to know the booking and document process is working well for you! 🚀

Rated 5 out of 5 stars

Good advice and very fast response

Good advice and very fast response. I’m so glad I have found a trustworthy solicitor who helping me with the occupiers consent with professional service and reasonable price.

9 October 2025
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Reply from ILA-Connect

Thank you for your kind words! 😊 We’re so pleased you found the advice clear, the response quick, and the price reasonable — that’s exactly what we aim for with every ILA.

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