ILAWSSCOTLAND Reviews 

350
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely knowledgeable, polite, and professional when guiding them step by step through important legal arrangements. Many people deeply appreciate the thorough explanations provided regarding wills, power of attorney documents, and property protection trusts. Reviewers also note the remarkable convenience of home visits and phone consultations, which make the entire process remarkably straightforward and stress-free. Clients consistently indicate that representatives take plenty of time to patiently answer all questions and ensure everyone feels completely at ease throughout discussions. Overall, individuals feel well-supported and confident in the decisions made for their future.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and clarity when... See more

Service

Consumers find service to be positive, highly praising the professional, polite, and reassuring approach of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting courteous appointments and helpful... See more

User experience

Customers report positive experiences with user experience, finding the process straightforward and easy to... See more

Customer communications

Clients share ambiguous opinions on customer communications. Some reviewers praise fast responses, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about... See more

Company replied

Rated 5 out of 5 stars

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home t... See more

Company replied

Rated 5 out of 5 stars

We contacted ILAWSSCOTLAND to discuss Power of Attorney and Protective Property Trust. Neil Jones was fantastic, and explained everything in terms that we understood fully. This has taken a grea... See more

Company replied

Rated 5 out of 5 stars

Spoke with Daniela Jaconeli today about our wills and legalities for our future. She gave clear guidance and advice and helped us to make decisions for our future and that of our children. We now have... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

Get In Touch

Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(350)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Power of Attorney/Protective Property Trust

Informative, helpful experience which outlined the why’s and wherefore of what we were looking for, making our final decision very easy indeed.

2 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for your review. Glad there was "No Drama". Any questions you may have going forward, please just contact us.

Rated 5 out of 5 stars

Power of Attorney by ILAWs

My father had his Power of Attorney written up in the comfort of his own home. He was listened to and treated with the most respect with the laywer explaining every detail to my elderly father. In a way that he could understand and that he was doing this for himself and to let his family know his wishes. Thank you so much for your kindness. Please do not leave this too late like many other people do.

30 April 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Aileen for taking the time to review us. It is so important to have Power of Attorney these days and we are glad we can assist your father with this. If there is anything we can help you with, please just let us know.

Rated 5 out of 5 stars

Would highly recommend

My husband and I had a visit from Ross Allan today, very pleasant experience. He explained everything, ensuring we underood the process and gave thorough and honest answers to our questions. Very straightforward.

20 February 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. We always try to keep things straightforward as much as possible so it is nice to hear it went that way for you.

Rated 5 out of 5 stars

Power of attorney and will

Manager was very punctual. All phone calls handled with politeness. Made quite a stressful affair so easy and painless. Price was brilliant too as I know people who paid much more. Thank you and as they say. No drama

18 February 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

You said it June! Thank you for your review. We are here to help anytime.

Rated 5 out of 5 stars

Simple Power of Attorney

Neil visited today to discuss Power of Attorney. He explained it well in layman's terms and the process, which they make simple, and put my mind at ease.

20 February 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

"No Drama" Lorna. Glad it all went well. Thanks you.

Rated 5 out of 5 stars

Neil Jones gave excellent customer…

Neil Jones gave excellent customer service, explained all aspects of the benefits of the Protected Property Trust and was very helpful in the preparation of the wills. Answered all questions clearly and there was no sales pressure
An all round great service which I would strongly recommend.

19 February 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Glad to hear "No Drama" and all went to plan for you. One of our aims is to make things as simple as possible and ensure that every client is aware of their options. We are here to assist you going forward.

Rated 5 out of 5 stars

Brilliant service

We have just had a visit from Neil Jones. He was very informative explaining everything clearly in my language. This man does care and wants to help. Thank you very much from all the family

9 February 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for your review. Neil will be delighted to see your kind words. If there is any questions you have, at any time, please just get in touch. Thanks again.

Rated 5 out of 5 stars

Had a telephone appointment with Ross…

Had a telephone appointment with Ross Allan to sort out our property trust and wills - absolutely delighted with the service - everything was explained in detail and the whole process was very simple - something we have been putting off for a while has now been arranged simply and easily - would recommend to anyone

30 January 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review and great to hear everything went well for you. "No Drama" is what we always aim for. Whenever you have a question, just get in touch - we are there to help.

Rated 5 out of 5 stars

Professional service

Had a house call from ilaws for a POA for my elderly mum. Very straightforward process.helpful,professional staff. Good price. Good communication. Very happy with their service

2 December 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. Anything we can do for you or your mum - please just let us know.

Rated 5 out of 5 stars

Neil Jones visited my home to write a…

Neil Jones visited my home to write a will for me. He was professional and kind. He clearly explained what was required, fully answering any questions I had and what would happen next. A smooth process. I would highly recommend this company.

9 December 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your kind words Elaine. "No Drama" as is always our intention. Here to help if you need us.

Rated 5 out of 5 stars

From the initial appointment with Neil…

From the initial appointment with Neil Jones from the clarkstone branch at my uncles hospital bed side to meetings with Gwen Branch manager &George operational manager was first class.
Very professional,fast turnaround with paperwork but also down to earth kind people.
I would highly recommend them.

18 September 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for taking the time to review us. Neil, Gwen and George will be delighted to hear you were happy and it is especially nice to see your kind words about them.

Rated 5 out of 5 stars

Will and POA

My dad visited the clarkston office to arrange his will and POA. Very helpful. Simplified the process for him.

24 November 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Sharon for your review. Glad it all went well for your Dad. We are here to assist whenever you need us.

Rated 5 out of 5 stars

Thanks to ILAWSCOTLAND

Allan & Lynsay
We would highly recommend this company Neil came out to our home and when he left everything we needed was explained fully and all our questions answered thanks to all the staff and Neil for giving us peace of mind

21 November 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Allan and Lynsay for your review. We are here to assist you anytime you need us.

Rated 5 out of 5 stars

Excellent service,staff helpful…

Excellent service,staff helpful explained everything to us and advised us on every detail first class service

20 November 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Legal info

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home today and explained everything to my father in law in great detail and made him feel so at ease. The entire process was stress free and extremely straightforward. Neil also answered any questions we asked and no question was too much. My father in law has now been given peace of mind thank you guys, We would highly recommend this company.

19 November 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Adelaide, thank you so muck for your review. Neil will be delighted to read your comments. "No Drama" is our motto and we genuinely always strive for that for our clients.

Rated 5 out of 5 stars

Will Enquiry

Mr Neil Jones, Senior Estate Planner was very pleasant and mannerable. He explained all details entailed in Will preparation.

Great customer service!

17 November 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

We are pleased that all went well for you. It is what we always aim for. Thank you for your review.

Rated 5 out of 5 stars

Hi Shona

Hi
Karen and I would like to thank Shona for her help recently at the Clarkston branch of Ilawsscotland Very friendly and helpful 👍

25 October 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Hi Ian, will pass your comments on to Shonagh . She will pleased to have been able to assist you. Thank you for taking the time to do this.

Rated 5 out of 5 stars

Excellent

From calling the office to ask about services provided to our visit at home with Neil we were very happy with the company.
Neil took the time to explain all that was involved in Wills POAs and PPT .
No gimmicks or add on charges just plain and clear price in full.
Highly recommend and such a pleasure to deal with all staff we had interaction with .

12 November 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review Maureen, pleased that it was "No Drama" all the way through for you. We are here if you need us for anything.

Rated 5 out of 5 stars

First Class service

Staff were extremely helpful and pleasant and made sure my mum understood the whole process of doing a POA, were kept informed at all times. Would recommend

11 November 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

That's what we are here for. Glad it all went well for you and your mum.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look