ILAWSSCOTLAND Reviews 

350
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely knowledgeable, polite, and professional when guiding them step by step through important legal arrangements. Many people deeply appreciate the thorough explanations provided regarding wills, power of attorney documents, and property protection trusts. Reviewers also note the remarkable convenience of home visits and phone consultations, which make the entire process remarkably straightforward and stress-free. Clients consistently indicate that representatives take plenty of time to patiently answer all questions and ensure everyone feels completely at ease throughout discussions. Overall, individuals feel well-supported and confident in the decisions made for their future.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and clarity when... See more

Service

Consumers find service to be positive, highly praising the professional, polite, and reassuring approach of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting courteous appointments and helpful... See more

User experience

Customers report positive experiences with user experience, finding the process straightforward and easy to... See more

Customer communications

Clients share ambiguous opinions on customer communications. Some reviewers praise fast responses, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about... See more

Company replied

Rated 5 out of 5 stars

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home t... See more

Company replied

Rated 5 out of 5 stars

We contacted ILAWSSCOTLAND to discuss Power of Attorney and Protective Property Trust. Neil Jones was fantastic, and explained everything in terms that we understood fully. This has taken a grea... See more

Company replied

Rated 5 out of 5 stars

Spoke with Daniela Jaconeli today about our wills and legalities for our future. She gave clear guidance and advice and helped us to make decisions for our future and that of our children. We now have... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

Get In Touch

Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(350)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

We had a zoom call with Daniela to discuss power of attorney and my will. She was very easy to talk to and clarified concerns I had regarding the process. Would highly recommend to anyone requiring these services.

9 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us and Daniela.

Rated 5 out of 5 stars

Well what can we say!

Well what can we say. Had an appointment booked with ILAWS SCOTLAND, with Daniela Jaconelli. We had expressed our interest in Power of Attorney and Wills.
Daniela turned up at the expected time and after introductions she proceeded to explain the aforementioned with expertise and professionalism. It was during this that Protective Property Trust was explained and discussed. Both my wife and I were completely satisfied with the services being offered and without any pressure sales jargon, we opted to proceed with all services offered ensuring that our requirements are being met for our childrens future. We would absolutely recommend both Daniela, and iLaws Scotland to anyone needing arrangements for the services provided.

1 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for taking the time to review us. Daniela is extremely conscientious in making sure we give the correct advice to every client depending upon their needs and in taking time with everyone. We are here to support you now going forward for any questions you or your family have in the future. Thanks again.

Rated 5 out of 5 stars

Wills made easy.

Had a visit from Daniela to organise a will. She arrived on time, she was very polite and professional. She had a good knowledge when asked questions. Very helpful. We would definitely recommend ILaw Scotland to family and friends they make it so easy.

2 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Great to hear it was made easy for you. “No Drama” as we always say.

Rated 5 out of 5 stars

Punctual, Polite and Professional.

Hi, Daniela Jaconelli visited us on 24/03/26 to advise us on Power of Attorney, Protective Property Trust and Wills. She turned up when expected and explained all of the aforementioned thoroughly. My wife and I were impressed by her professionalism and patience during this process. Thanks to Daniela's exemplary presentation we were more than happy to proceed with all three services and ensure that our affairs were in order for our sons in the future. We would no hesitation in recommending both Daniela, and iLaws Scotland to anyone needing to arrange any of the above services for themselves.

24 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Many thanks for your review. We will pass your comments onto Daniela and she will be delighted to hear that you are happy with our service. Anything you need from us at any time, please just get in touch.

Rated 5 out of 5 stars

Legal Adviser Ross Allan

Legal adviser Ross Allan was really great explaining All to myself and my husband and also giving good advice on legal thinks we did not know of.He explained everything to us very clear professionally I would recommend this firm very Happy and peace of mind with ILawsscotland .

1 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Peace of mind is something clients will commonly take with us about and great to hear we can give you that.

Rated 5 out of 5 stars

Highly recommend

We have just had Ross visit the house to set up Powers of Attorney’s for both of us. Ross was very friendly and polite. He explained everything clearly, i.e costs, timescales and exactly what the POA covers. He was able to answer all our questions. Great experience and I would highly recommend.

31 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Many thanks for taking the time to review us. “No Drama” for you and what we will aim for throughout the registration process for you. Thanks again.

Rated 4 out of 5 stars

Neil was very professional and…

Neil was very professional and extremely helpful and explained everything in great detail. I highly recommend this company as it deals with both wills and power of attorney.
Kate was also very professional and so helpful in helping us deal with our wills . She was amazing and we are so grateful.
While dealing with our paperwork Gwen supported and helped us complete our paperwork and she was also very professional , helpful and amazing too . This company is excellent and I highly recommend them. Thankyou so much .

31 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Good to hear it has gone well dealing with a few different staff in different departments.

Rated 5 out of 5 stars

ILaws, perfect for legal advice and Will writing.

Legal adviser Neil Jones was punctual,polite and explained each step of the process explicitly. Could advise us on every query we had with cheeriness, professionalism and great insight. So pleased we chose ILaws Scotland.

26 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank for taking the time to review us. Much appreciated and good to hear it all went well.

Rated 4 out of 5 stars

good experience

Had some difficulty getting through to book an appointment but once that was done it was a very positive experience. Neil was very helpful and offered advice and reassurance about our documents. He was knowledgeable and friendly. Would recommend

27 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Sorry to hear it was difficult getting through, we are extremely busy but rest assured we will always get back to back to you. Should you have any questions going forward, just call, leave a message or email - we will get to you asap. Thanks again.

Rated 5 out of 5 stars

Excellent Service!

Just had Ms Daniela Jaconelli the estate planner visit our house to advise us about making a will? She was so friendly and very knowledgeable about the pros and cons of making a will.
By the time she was leaving we were more than happy with what we had completed and had a better understanding of what was needed to complete our wills securely. The cost was very reasonable and very competitive so win win!

25 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Glad there was "No Drama" as we always strive to ensure. We are here to make everything as simple and straightforward as we possibly can for every client.

Rated 5 out of 5 stars

Contacted them with view to write new…

Contacted them with view to write new will and power of attorney,as changes had happened since wrote previous will,Daniela visited us,very proffessional in her manner,,and actually through her,we found out that the previous property trust which we purchased was not actually valid,as they had not submitted to change the title deeds,,,which was angry about,,but wouldnt have known if Daniela had not enquired about this,Happy have things now in place and sorted for when we both pass,to save a lot of grief with the legal jargon for daughter and son.

23 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Daniela is always very thorough in dealing with a client's estate. Sorry to hear that a previous firm had not completed your titles work (unfortunately not the first time we have come across this) but rest assured we will deal with it all and have everything working correctly for you.

Rated 5 out of 5 stars

WILLS,POWER OF ATTORNEY AND PROPERTY PROTECTION ADVISE.

We recently used this service for arranging Power of Attorney, Will writing and Property protection. I couldn't be more pleased with the experience from start to finish. Everything was handled with professionalism, clarity and care by Neil and we felt fully supported in the decisions made for our future and for our family. All questions were answered and any doubts we had were answered promptly. I would highly recommend this service to anyone. Three words to explain how we feel, Peace of mind!

24 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

"Peace of mind" is the best feeling when you deal with these issues. Many client's have mentioned this to us throughout the years. And hopefully "No Drama" to make it all happen. Thank you for your review.

Rated 5 out of 5 stars

excellent service

Had an appointment with Daniela over WhatsApp. Daniela was so knowledgeable and made my partner feel so much better by time we finished. This is the second time I've used the company and would definitely recommend to all my family and friends

18 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. As always, we are here to help.

Rated 5 out of 5 stars

Power of Attorney explained

Ross Allan visited today. Very professional explaining power of attorney and what it means.

19 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Will pass your comments onto Ross.

Rated 4 out of 5 stars

ilaws wills and power of attorney

Response to initial contact was fast and efficient. Home visit arranged speedily. Representative was courteous, explanations were clear, in depth and pertinent. Advice offered was relevant and very helpful.
Initial documentation was quick and now await processing and completion.

19 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Glad to hear all has gone well so far.

Rated 5 out of 5 stars

Had a phone appointment with Ross.

Had a phone appointment with Ross.
He easily guided me through every need and can’t thank him enough.
He sorted everything out for me.

13 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review Mr Skeldon. Glad to hear there was "No Drama."

Rated 5 out of 5 stars

Ross Allan visited us today to walk us…

Ross Allan visited us today to walk us through the process of setting up wills, power of attorney, and protected property trusts. He explained everything clearly and made what can often feel like a complicated subject very easy to understand. His guidance helped us appreciate why putting these arrangements in place is so important for securing our affairs for the future.
Overall, the experience was highly informative and reassuring, and I would happily recommend this company to anyone looking to get their personal and financial affairs in order.

11 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for your review. Pleased to hear it all went smoothly. Please do not hesitate to get in touch if you have any questions at any time.

Rated 5 out of 5 stars

Wills,power of attorney and property trusts.

Had a visit from Neil Jones from ilaws scotland today,Neil was very informative in explaining about wills,power of attorney and property protection to us,after receiving all the information we required and the reasonable cost to do this we were happy to go ahead with setting up security for our family and our peace of mind,would highly recommend this company .

10 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Many thanks for your review and kind words. We are here to help and always aim for "No Drama."

Rated 5 out of 5 stars

POA - Excellent and friendly service

My husband and I used ilaws in 2018 to make our wills and complete a protected property trust. Today Neil Jones visited our home to set up POA. He was vey friendly and explained everything in full. The level of professionalism has not waivered since 2018 when we last used this company. Excellent service and would highly recommend. Thanks again for all your help.

5 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Margaret for taking the time to review us. It is always appreciated. Glad that we continue to provide you with a service you are happy with and we will always endeavor to do so going forward. Thanks again.

Rated 5 out of 5 stars

Ilaws highly recommended

Neil Jones visited our home and gave a very thorough explanation regarding his company, wills, power of attorney and protective property trust.
He clearly covered all the points which my wife and I had concerns.
We now have piece of mind and assurance that our family will inherit our property and will have a clear and concise will.
Ilaws are highly recommended.

2 March 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. We are here to assist going forward with any questions you may ever have.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look