Illumicrate Reviews 181

I've been a customer for about two years now and any time I had reason to contact customer support, the matter was always handled very swiftly and satisfactorily. So even though my reasons for contacting them were usually complaints, I left each experience quite happy.
Everyone working the customer support email is very friendly and helpful.
10/10

I ordered a really cool box from illumicrate and inadvertently entered the incorrect address. At that moment, my entire life flashed before my eyes. But I'm incredibly grateful to Hannah from Support, who assisted me in resolving the issue. Yeyy! I strongly suggest this online store. Incredible quality, beautiful book editions, and prompt and pleasant responses and help from the employees! I adore this shop.

Amazing company with great books. Have been a customer for over 3 years now! Always super quick and helpful reliable customer service. Any time there is been any issues with a book they have always resolved everything. Would recommend for any book lovers around the world. Just recently Heather was fantastic in resolving a technical issue i had.

Reps are amazing! Providing such great customer service. Heather went above and beyond helping me with my account. Thank you again!!

ALL THE REPS AND CUSTOMER SERVICE ARE AMAZING. ALWAYS VERY HELPFUL. AND THEIR BOOKS ARE ABSOLUTELY STUNNING. I HAVE SEVERAL BOOK SUBS , I LOVE THEM ALL. BUT ILLUMICRATE BOOKS ARE MY FAVE.

Customer service is always great. They are very helpful and kind. I move a lot for work and they helped me coordinate which address to put temporarily and to update them when I have my new one. Always loved their IC subs!

Brillaint, High Quality products and Fantastic Customer Service who are always ready to quickly response with clear answers whenever needed.

I've ordered from Illumicrate multiple times, both for their monthly book box, and once for the Percy Jackson hardback set. They've always been so helpful with any questions I've had, and all of the items I get in my monthly box are amazing! I definitely recommend them!

Fast shipping, books always come in top shape, box was once held at customs for almost a month, customer service was amazing, they even reached out to check did the box arrived and all..

The customer service team was fantastic, Robin and Lois were very helpful and kind. They were so quick with responses and passing along information to help me. Definitely some of the best support I’ve experienced from a subscription company!

Every interaction I have with the customer support team leaves me in awe of their kindness and helpfulness; Illumicrate is an amazing service that operates so successfully because it has an amazing team. Can't recommend enough!

I received a book with uneven sprayed edges and customer service was unhelpful. It appears that uneven sprayed edges is not included in their damaged guidelines. I can only think that they knowingly send books that are not perfect. They have customers who buy their books to collect them (exclusive editions, sprayed edges, never-seen-before art...) and they expect them to be no less than perfect, but they don't care at all. No solution offered except sending back the book (obviously, I would have to pay for postage) to get a refund. Getting a discount code from a future purchase seems to be the end of the world as I mentioned it twice to them (one employee ignored me and never replied, so I had to send back a ticket, just to show how there's no empathy at all from them) and they didn't send me anything, not even mentioned it back in their replies. It was my first purchase with them and definitely the last.

This was the first time I have ever had to reach out to Illumicrate customer service, and I am so impressed. My issue was addressed quickly and professionally. I received a timeline on when my issue would be fixed, along with a follow-up communication. I felt valued and am glad to be a customer now and for the future.

Having been a long time subscriber for Illumicrate, myself and partner have never once been let down by products within the box, nor the service.
Diverse and fun literary themed merch accompany the book choice of the month which is usually uniquely designed for Illumicrate. Great for collectors who love beautiful books! 10/10.

Illumicrate is amongst my favorite bookbox company:
- almost unlimited skips
- AMAZING customer services
- open for feedback
- special editions are gorgeous. Honestly IC never misses.
- I like the books diversity. They vary picks for all genres, so you can skip easily what you are not interested in and keep the ones you are excited for

I have over 40 books from them and I really recommend them.

While I live in the US, I have ordered several items from the UK branch of Illumicrate. Not only do the items come carefully packaged, they arrive FAST! Their customer service is incredible and I love the variety of books they offer.

I’ve really been enjoying my subscription to Illumicrate. I feel like their picks are pretty diverse and the customer support team are always very helpful and quick to response to any of my inquiries and requests!

I have the Evernight horror subscription and it's fantastic. All the editions I've received look amazing and have been great reads so far. My only criticism (and it's personal taste so I won't knock them for that) is that some of the books have been not really horror enough, some of them have been a bit tame.

Their consumer support is very good too. I had an issue with my online account and my order, and when I emailed I got a response the next morning that was super detailed and really helpful (thank you Atiya! :))

I have been very pleased with my purchases from Illumicrate and also very happy with their customer support. Books have arrived safely overseas to Norway and all items have been perfect as well. Shipping time from pre-order to actual shipping date have also been wonderful compared to many other book boxes (even in pandemic time).

I did never subscribe, but I've gotten some of their left over boxes and other special edition boxes and they have been just amazing! Can't wait to order again!

Extremely helpful with a lost order, Hannah was friendly and helpful