ilMarchesato Reviews 1,193

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the outstanding craftsmanship and high-quality materials. Many people highlight the unique and eye-catching designs, often receiving compliments and inquiries about their purchases. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in perfect condition. Reviewers also appreciate the excellent service, including personalized touches like monograms and prompt resolution of issues. However, some customers expressed dissatisfaction with the price, particularly due to unexpected additional costs such as customs charges and tariffs upon delivery. A few people also reported receiving damaged products or incorrect items, though some noted that the company promptly resolved these issues. There were also isolated comments about certain parts of products feeling less luxurious than expected, such as plastic components on an expensive item.

What people talk about most

Product

People report positive experiences with product. Many customers praise the exceptional quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the exquisite design, craftsmanship,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick and excellent... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report unexpected additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering umbrellas and canopies from them for years, simply because they're so unique and eye-catching. People always ask me where I bought my umbrella or canopy. They say it's beautifully d... See more

Rated 5 out of 5 stars

I am an avid walking sticks/canes collector (and user). Over the years I bought many sticks/canes from USA, Ukraine, Ireland China, Taiwan, France and Italy. Without hesitation, I can say that ilMa... See more

Rated 5 out of 5 stars

What incredible products this company makes! I’ve ordered several umbrellas for myself and as gifts, all very well received. I’ve also ordered two shoe horns. Again, beautiful. I highly recommend them... See more

Rated 5 out of 5 stars

I ordered a beautiful parasol/umbrella just under 2 weeks ago to Australia. I added embroidery of my initials. I received the carefully packaged umbrella today. This was a very fast delivery time. The... See more


Company details

  1. Needlecraft shop
  2. Handicraft

About ilMarchesato

Written by the company

Il Marchesato

Il Marchesato is a family Company founded in 1978 in Saluzzo, a tiny town in the North West of Italy, not far from Turin.

Il Marchesato

The name is after the old name of the area, and it means “The land of the Marquis”, a common way in the ancient times to define places according to the nobles in charge. From the beginning Il Marchesato makes hand made luxury umbreallas, walking sticks and shoehorns with a vast array of high quality materials.

Il Marchesato

Every single piece is mounted by hand, precious textiles cut by hand, sticks and handles are worked by the family members and porcelain handles painted by local artists working with the Company since longtime. Even the top notches and runners of the umbrellas are mounted and tested internally one by one.













Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Glad I purchased it. Will order again.

I ordered an umbrella and had some issues. Not only did they resolve the issues with me being in America but the finish product looks more amazing in person then when I ordered. Mechanism is amazing the jewels are extremely bright. Engraving looks great. I am overwhelmed with joy. This is the perfect gift for my wife.

28 May 2025
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, generating interested questions from friends and others!

Unfortunate problems with lost delivery but great fix and comeback by the company!

21 April 2025
Rated 5 out of 5 stars

In love with my new umbrella

I couldn’t be more thrilled with my experience at Il Marchesato. From start to finish, the ordering process was smooth, personal, and truly a pleasure. It’s rare to encounter such a combination of outstanding craftsmanship, high-quality materials, and genuine care for the customer.

The umbrella I ordered is not just a practical item—it’s a work of art. You can feel the passion and precision that the Italian artisans pour into their craft. Every detail speaks of elegance, tradition, and excellence. I fell in love with it the moment I opened the package.

A heartfelt thank you to the master craftsmen of Il Marchesato. Your work is exceptional, and I’m genuinely grateful to own one of your creations. This won’t be my last purchase!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Quality product

Quality product
The umberella is beautiful crafted and with care. very fast delivery This is the second item purchased and extremely happy with the workmanship

20 May 2025
Unprompted review
Rated 5 out of 5 stars

top-notch from start to finish, my experience with Il Marchesato.

I recently ordered a beautiful cane. as a present for my beloved relative, and not only was the delivery prompt and accurate, but the level of customer service I received was truly outstanding. It's clear that this is a very professional establishment that values both its customers and its good name. They made the process incredibly easy and pleasant. Thank you, Il Marchesato, for such a positive interaction!.

6 May 2025
Rated 1 out of 5 stars

BEWARE OF IL MARCHESATO VERY POOR craftsmanship and quality

VERY POOR craftsmanship and quality. Umbrella was carefully used a few times when it BROKE for absolutely no reason! The umbrella is beyond repair. For the price paid (and we purchased more than one) these umbrellas should last a lifetime. Terrible customer service. Representative tried to place the blame on the customer. Il Marchesato does not stand behind its merchandise. Please think carefully before purchasing from this company.

8 May 2025
Unprompted review
ilMarchesato logo

Reply from ilMarchesato

Dear Customer,

We are sorry to receive a review like yours; however, we are unable to locate your order or identify the specific product in question as no order number or valid email address was provided.

We would like to clarify that all of our umbrellas are repairable, and our customer service team is always available to assist with any issues. In order to address this matter and provide a prompt solution, we kindly ask you to contact us at info@ilmarchesato.com, providing your order number, photos of the damaged umbrella, and your contact details.

We look forward to receiving the necessary information to verify the situation and offer the best possible resolution.

Best regards,
The Il Marchesato Team

Rated 3 out of 5 stars

Disappointed by the courier service

Il Marchesato is a pleasure to wear and to offer and the acquisition in April 2025 was my third one in 6 months. I am very surprised that its partners are not standing up to Il Marchesato standards. I ordered a stick on April 22. On April 29 it left Il Marchesato. I still have not received it and I was notified today, May 6, that it just crossed the Romanian border, more than 600 km away from the final destination. For the very senior person which I ordered this stick for, each day values a year.

29 April 2025
ilMarchesato logo

Reply from ilMarchesato

Dear Adriana,

Thank you for your feedback and for the continued trust you have shown us. We’re truly pleased to know that Il Marchesato is a pleasure for you to wear and to offer as a gift, and we sincerely appreciate your repeated purchases over the past few months.

We’re sorry that, on this occasion, the delivery did not meet your expectations. The order was shipped on April 29, which was the first available working day after the national holiday on April 25 in Italy, during which all manufacturing activities, including ours, were paused. This was followed by another public holiday on May 1, which also impacted the courier’s transit times.

We are not sharing these details as an excuse, but simply to provide full transparency about the context. The responsibility for the overall experience remains ours, which is why we have already opened a report with the courier to investigate the delay and do everything we can to ensure the item is delivered as quickly as possible.

We fully understand that when a purchase carries emotional significance, every day truly matters. Please rest assured we are closely monitoring your shipment and are committed to seeing it through until it reaches its destination.

Kind regards,
Il Marchesato

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