My Windows laptop PC would not boot. Since it had two bootable systems on separate drives, I suspected a serious problem. I took the computer to one of the big chain shops that do repairs, one I ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quick and highly effective. It took less than 35 minutes to replace my IPhone 8 battery. People at the store were very friendly. Before changing the battery they checked the phone for other abnormalit... See more
I have visited this store several times already. In each time, they have fixed the charger, the motherboard, or the keyboard with a very professional and quick service. The computer always returns wit... See more
Great to deal with, very accomodating and friendly staff. They were great at explaining my options and patient with my decisions. Highly recommend!
Company details
- Mobile phone repair shop
- Mobile Phone Accessory Shop
- Mobile Phone Shop
- Electrical repair shop
- Phone repair service
Written by the company
Desde 2010 que a iLoja® é a empresa líder especializada na reparação de iDevices (iPhone, Macbook, iPad) e outras marcas como Samsung, Huawei, Xiaomi. Também comercializamos Acessórios e Seminovos Apple. Mais de 100.000 clientes satisfeitos.
Contact info
Lisboa (Av. Visconde Valmor), Porto (Av. do Parque) e Braga (R. José António Cruz), 1000-292, Lisbon, Portugal
- 214 043 245
- info@iloja.pt
- iloja.pt
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The backlight is badly refited and the…
The backlight is badly refited and the ipad shows light beams on one side
26 December 2019
Unprompted review
Reply from iLoja®
Good morning Jean,
Thank you for your review! We are really sorry about what happened and we hope to have the opportunity next time to show you that your experience with us was nothing but a little mishap and isn't a reflection of iLoja®s' image at all. We are continuously working on delivering the best services to our customers and we're really sorry that you didn't have the opportunity to experience it.
If there's still something that we can do to remediate your situation, do not hesitate to contact us via e-mail (info@iloja.pt) so we can together work on a solution.
We hope you have a great weekend and wish you all the best for 2020!
The team,
iLoja®
Outstanding experience
Outstanding experience, very fast and reliable. Was in Lisbon last month and my iPhone broke, looked up online and found iLoja - in less than 1 hour my iPhone was already repaired and looking like brand new. I can only recommend this store!!
26 December 2019
Unprompted review
Reply from iLoja®
Boa noite caro(a) cliente,
É com imenso gosto que recebemos a sua excelente avaliação. Estaremos ao seu dispor para continuar a bem servi-lo e a proporcionar uma excelente solução de intervenção dos seus aparelhos.
Gostaríamos também de informá-lo que a partir de Fevereiro de 2020 iremos começar a comercializar iPhones seminovos a preços acessíveis, sem descurar da qualidade.
Continuação de uma boa semana,
A equipa iLoja®
Reply from iLoja®
Bom dia estimado(a) cliente,
Agradecemos desde já o feedback positivo e aproveitamos para referir que a iLoja® trabalha diariamente em torno de um objetivo, que é o de excelência e o de servir os nosso clientes ao mais alto nível. Lamentamos que não tenha experienciado o nosso serviço ao máximo e esperamos numa próxima vez poder compensar de modo a que considere o nosso trabalho 5 (cinco) estrelas!
Estamos abertos a todo o feedback para que possamos melhorar e tornar a sua experiência uma experiência de excelência na próxima vez que nos visitar. Se assim estiver disposto, poderá enviar-nos sugestões por e-mail (info@iloja.pt) onde iremos responder e agradecer prontamente.
Aproveitamos para referir que a partir de Fevereiro de 2020 iremos começar a comercializar iPhones seminovos, de modo a que os nossos clientes possam ter acesso a tecnologia premium a preços acessíveis e a baixo de mercado.
Dito isto, são os nossos votos que tenha um excelente fim-de-semana e boas entradas em 2020.
Obrigado novamente,
A equipa da iLoja®
Excellent service
Excellent service, fast, reliable and reasonable priced. My number one stop for repairs on Macbook or iPhone.
26 December 2019
Unprompted review
Reply from iLoja®
Boa noite caro(a) cliente,
É com imenso gosto que recebemos a sua excelente avaliação. Estaremos ao seu dispor para continuar a bem servi-lo e a proporcionar uma excelente solução de intervenção dos seus aparelhos.
Gostaríamos também de informá-lo que a partir de Fevereiro de 2020 iremos começar a comercializar iPhones seminovos a preços acessíveis, sem descurar da qualidade.
Continuação de uma boa semana,
A equipa iLoja®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.