I Love meet and greet Reviews 

Whilst we were early to drop off, the car was picked up within 15 minutes of our arrival.
Very efficient handover when we returned to UK, we just got to the pick up point as our car arrived.
Very friendly and helpful drivers.

We have used the company in the past and been very happy. Unfortunately on this occasion we had to cancel, less than 24 hours in advance, due to ill health. We emailed and received a reply very quickly, refunding the amount we paid less £10 admin.
Thank you.

Very convenient parking location at Gatwick; helpful staff; prompt personal transfer to airport; on arrival back after our trip it was easy to contact the office and by the time we had walked out to the front of the airport, our car was waiting for us.

Was told that my car would be 20 minutes after we had collected our luggage as per instructions. Instead we ended up waiting 45 minutes in freezing temperatures had we known we could have waited somewhere warmer whilst they sorted out whatever they were doing. Extremely poor customer care.

Avoid at all costs. I used them to park, they told me when delivering car back it's all covered under the parking fee, they failed to sort that with NCP. Just recieved a parking fine. Emailed them and copied in NCP, NCP want to charge me £100 parking fine, sent all screen shots of proof it. So will not be paying this as proof they brought my car back and told me not to worry. This company needs watchdog and calling out. They do this and cause you to recieve a fine.

Booked via Tui due to my disability. Have just received a PCN for £100 !!!
Apparently they don't bother sorting the entering and leaving gatwick.
Beware I've never had this issue with other meet and great providers. I'll never use again .

Excellent service from ILM&G Gatwick. Dropped our vehicle and immediate minibus transfer to terminal and car was ready to collect on arrival home.
Did incur an erroneous penalty charge from NCP BUT I contacted ILM&G Customer Services and it was resolved with no need to chase/follow up. And to add to this the drivers/staff were friendly and helpful making a great start/end to our holiday. Will definitely use again.

Used ILMAG recently and was impressed so booked them again a few weeks later. This time when we called to say we were en route, they struggled to find the booking, and we were then charged by Gatwick for two drop off costs as ILMAG clearly hadn't registered our car. When I challenged this, they said we had to ask Gatwick for a refund. Gatwick said no, it's the responsibility of ILMAG to refund you. ILMAG won't admit they made a mistake or refund us. Arrogant bunch - avoid. We won't be using them again.

We used this company recently, very quick service and friendly people.
On drop off I asked the man if we needed to pay for drop off, he said that it was all included in the price! Brilliant so off we went.
Came home and pick up was again quick and the man was very friendly.
Got home to an NCP fine for drop off!! I'm assuming I have another coming for pick up! I've emailed the company about this and am yet waiting a reply...

Drop off was fine, pick up less so. We were waiting at LGW North in the cold and rain for 30 mins while the driver went to the wrong terminal despite me telling their operative where we were. Ok mistakes happen but once I drove away the fuel warning light came on and the range was 35 miles.

Stupidly I didn’t take a pic of the mileage and fuel gauges as I assumed, stupidly again that my car would be returned to me as I left it with them allowing for fuel spent and mileage in getting the car to and from its dedicated space.

In the 7 years I have owned the car I can count on one hand the times that the gauge has dropped below 1/4 full and it has never been in the red. I know the car had 1/2 tank +/- when I left it with them yet they said the car hadn’t moved from its space.

Customer service is by email only you can’t talk to anybody which is not surprising given the number of poor reviews on here they probably don’t want angry customers clogging the phone lines.

This is the first time I have used an airport car parking service for probably 25 years. If I do so again I will choose more wisely.

Extremely disappointed. Left wife’s 4 month old Mini Cooper s with a professional company , I thought anyway. When I collected the car last night it was wet , as such couldn’t see it clearly. Checked the car over this morning and they have scratched the drivers door. Contacted customer svcs , waste of time . I would score it as a minus score if the option was there. AVOID AVOID , leave your car with them at your peril. :@(

Had to wait 30 minutes to drop car off outside premier inn,luckily we was early to the airport. On arrival I inspected my car for scratches an alloys all fine but as I got back home going over a speed bump I heard the bottom of my car scrape the bump ,jumped out and all bottom off my car hanging off like it’s been driven over a bump at 40mph plus.I’ve emailed them an they are having none of it shock.

I booked with this company a few times. However received a penalty notice of £100 from Gatwick Airport with a photo of them dropping off the car and us collecting and leaving.
The complaints feedback form keeps timing out and live chat did little to help. I’m now liable for a £100 penalty fine, through no fault of my own. They won’t even refund me. Avoid.

Drop off was perfect but calling them on arrival back in the Gatwick baggage hall I was told to call again when I had my baggage, as if they came too early, I would have to pay a fine!!
As a result, I called as we left the airport terminal and it took 40 minutes and a second call for the car to arrive. Meanwhile my wife and I got drenched by a flash storm standing outside the Premier Inn
They blamed a shift change for a mix up
Poor

I received a parking fine for the second time when using I love meet and greet. Fuming!
After collecting your car they use a taxi/bus only lane, therefore incurring a parking fine to be triggered.
I was annoyed last year but for the same thing to happen again this year, I wont using them again 😡
If this happens to you, do not pay it, send it to, I love meet and greet direct.

I have used this company for the past 5 years, and found them to be professional, reliable and fair, especially when I have got return dates, and when my flight has been delayed.
My last trip August 8th, my tracker fob was forgotten but they immediately contacted me and returned the item within 24hrs. A greet service to be honest :-)

Used this company a couple of weeks ago and could recommend them higher. The staff are incredibly helpful and friendly and service was excellent. They even gave us £1 at the airport so we could get a trolley for our luggage as we had no change on us when they didn’t need to. Will definitely be using this company again when travelling from Gatwick.

I was very pleased with the service received from I Love Meet & Greet at Gatwick Airport recently. Steve, in particular, was most helpful and professional. The drivers were friendly and there was hardly any waiting around after dropping my car off to be transfered to my terminal in their mini bus. As I was staying the night at the Travelodge across the road from them upon my return from holiday, Steve was more than happy to arrange a pick up and drop off at the hotel for me and my little girl once we had landed which made life easier with the heavy luggage! The next morning when I needed to collect my car, I decided to bring this forward by a few hours, and again, this was no trouble for Steve. Before I arrived to pick up my car, the team had noticed that my battery had gone flat but they were kind enough to jump start it and keep it running to charge the battery back up so as to ensure I had no problems on my way home. As I left the parking area,I made a stop on the side of the road to set up my sat nav and two of their drivers had noticed this thinking I might have had more car problems and they both stopped as they drove past to ask if I was ok/needed help. Thanks so much! Will definitely use them again.

‘I love to ruin your car and deny it’ would be a better company name!
I wish I had read the reviews before I booked with this company, I had a 22 plate immaculate car, until I left it at Gatwick north meet and greet! I collected my car and immediately noticed a massive crack from one end to the other on my windscreen, the windscreen did not even have a chip on it, it genuinely looks like something has been forcibly dropped on it! I immediately called the contact number and they gave me an email address to contact…I sent the email explaining the situation and the response I received was ‘not covered in our t&c’s’, which I would get if it were stone chips etc. but they took photos of my car and there was not a scratch on the screen, I sent them photos of the damage, and received that ridiculous response! They can clearly see that there was damage, but they have an easy get out clause!
The above was the obvious damage, I noticed the following day when getting into the passenger side of my car, that there are 2 small dents inside the door, which my husband said I wouldn’t be able to prove as I didn’t notice them straight away! So my windscreen excess will cost me £100 and the dents I have no idea, and it’s not even about the money, it’s about the fact that this company has no respect for other people’s property, just total disregard! I am/was proud of the care I took in my car, so I would say to anyone thinking of using this company, if you do take pride in your car, do not leave it with this company.
Absolutely disgusting!

Don’t trust this company. After using them for years with no problems my car was returned with scratches. When I supplied my video of before I dropped off they said their own photos were blurry and mine was insufficient to prove damage wasn’t there!
Shocking customer care, no phone call, they hide behind E mails.
Don’t use this company if you have a nice car like I had! They don’t respect it!