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ilumiti Reviews 

600
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, helpful, and genuinely invested in their needs, making interactions pleasant and comfortable. Many people appreciated the clear and respectful communication, which helped them feel at ease during their consultations. Consumers frequently highlight the advisors' deep knowledge and expertise, enabling them to provide valuable insights and tailored advice. The explanations were consistently clear and easy to understand, helping people make informed decisions. Overall, the service is described as excellent, efficient, and stress-free, leading to a highly positive experience for customers.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the knowledge and... See more

Service

Customers had positive experiences with service, consistently describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more

Rated 5 out of 5 stars

Andy was knowledgeable, well informed and skilled at engaging in 2-way conversation with me. The generalities of a PIE as well as my own situation were amply covered and the decision my wife and I hav... See more


Company details

  1. #2 of 20 best companies in Financial Planner
  2. #6 of 51 best companies in Financial advisor

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

600 reviews

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5.0

All reviews

(600)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stephen Brown - Retirement/Pension Planning

Meeting was well-structured around a good understanding of my situation and goals. All questions were answered clearly and technical points explained in terms that I could understand.
Consultant (Andy Johnston) gave me confidence that I understood the options available.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pension zoom meeting

Ben made my zoom meeting a real pleasure. He was very professional and a real pleasant lad. He delivered all the information I needed to help guide me into coming to the right decision on my pension. Highly recommend thank you Ben.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

The company and our financial advisors…

The company and our financial advisors have throughout the previous 12 months kept us up to date and informed of our investments through digital and face to face meetings providing excellent advice and guidance.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

over whelmed by pension paper work

Was over whelmed with paper work, and being able to talk over this with somebody made it easier to understand.They listened to what i required and a plan was worked out leaving me in a happy and secure place

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Ben Gow Feedback

I had a good session with Ben. He was clear, professional and gave some useful advise for my Pension choices.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Meticulous & seamless.

Jack made my pension review seamless.
Very thorough and meticulous.
If you are looking for your own pension review then just use Jack and stop messing around.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Great meeting

Great pension review with Jack. Very informative and gave me plenty of food for thought. Jack was excellent at describing complicated concepts in a really straightforward way for me to understand. I also liked all of the tools he had at his disposal to show examples of how my pension might look in 20 years time. Overall a great experience, and would recommend this service to anyone.

28 February 2025
Unprompted review
Rated 4 out of 5 stars

Helpful Pension Planning Advice

Took advantage of the free pension advice funded by my pension provider. Advisor (Ben) listened and understood our situation well and provided am easy to understand illustration regarding my retirement finances. A good, efficient service with clear documentation provided for me to read at my leisure

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Very clear and concise advice

Very clear and concise advice and I was able to see several scenarios during the session which was valuable. As a new joiner to the scheme, all of my questions were answered so overall the whole experience was really useful. I thoroughly recommend this type of session to anyone consider their pension and forward planning options for their financial security in the future.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Pension help…

From my initial contact with Phoebe who explained the process and sent the appropriate paperwork and kept me informed throughout to Ben who talked me through my pension and what options are available and explained to a complete financial novice how it all works - thank-you both for helping this old man to understand his future a lot clearer.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a telephone appointment…

I recently had a telephone appointment with Ben Gow to discuss my PIE pension options. I did not know what to expect and was a little nervous and worried at the thought of taking in and understanding all the jargon.
I had no need to be worried after talking to Ben and telling him my concerns and thoughts for the future he carefully listened then explained everything to me in a way that was easy to understand. He was, patient, honest, knew his stuff and not biased in any way. By the time we finished the call I felt very reassured and confident knowing that with Bens help and advice not only was I able, I knew I was going to make the right decision for my future.
Thank you Ben from Maureen Taylor.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Good advice from The Informed Pensions advisor.

The Informed Pensions advisor, Andy Johnston, was very clear and measured in the advice he gave me. Any questions that I asked him were answered competently and quickly. Overall it was a pleasure in having the helpful conversation and advice.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Jack Saunders

Jack Saunders was very knowledgeable and helpful in my one video call and gave some excellent advise.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Very understanding of personal needs.

Very understanding of personal needs.
Did not suggest/recommend anything but talked through the options available.
Helpful on individual circumstances with no bias to options available.
I've now got a clearer understanding of pensions and retirement.
Thanks

16 January 2025
Unprompted review

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