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ilumiti Reviews 

600
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, helpful, and genuinely invested in their needs, making interactions pleasant and comfortable. Many people appreciated the clear and respectful communication, which helped them feel at ease during their consultations. Consumers frequently highlight the advisors' deep knowledge and expertise, enabling them to provide valuable insights and tailored advice. The explanations were consistently clear and easy to understand, helping people make informed decisions. Overall, the service is described as excellent, efficient, and stress-free, leading to a highly positive experience for customers.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the knowledge and... See more

Service

Customers had positive experiences with service, consistently describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more

Rated 5 out of 5 stars

Andy was knowledgeable, well informed and skilled at engaging in 2-way conversation with me. The generalities of a PIE as well as my own situation were amply covered and the decision my wife and I hav... See more


Company details

  1. #2 of 20 best companies in Financial Planner
  2. #6 of 51 best companies in Financial advisor

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

600 reviews

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5.0

All reviews

(600)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Discussion very helpful.

Talking through PIE offer has helped me decide how to proceed. I changed my mind because of sound and practical advice given today.
A productive meeting indeed.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Jack was friendly, polite and professional. He made the whole experience enjoyable and easy to understand. I would highly recommend Jack and his services to anybody wishing to get good financial advice.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended service

I had a very useful financial health check with Ben Gow. The session was very informative - we covered a lot during the session and he was patient with my questions. From the session I have been able to better understand how to achieve my goals and create an action plan.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Pension Advice

Jack had some great advice regarding my pension diversification, general life advice and setting me up for the future. An easy to understand and productive conversation over teams.

1 November 2024
Unprompted review
Rated 4 out of 5 stars

Great, varied advice with a clear action plan

Jack Saunders listened to my queries and gave me relevant advice. As a mid-career, but new company employee he gave me relevant guidance of how to maximise my pension. He also pointed me towards budgeting tools for day to day spending. I feel this advice was invaluable as it was what I expected to hear, but wanted confirmation as it was the opposite of current company pensions guidance. I am more confident to make my pension work for me and that I can afford to retire on my own terms. To improve, I would have liked a slightly better email outline of our conversation as I was unable to take everything down that we discussed.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Pension advice from Jack Saunders

I had been struggling for months with fragmentary and conflicted information about the terms and conditions affecting the decisions I needed to make in order to access my pension benefits. Jack was able to give me clarity on several key points which, until that point, had been mired in doubt and mixed messaging.

14 October 2024
Unprompted review
Rated 4 out of 5 stars

A very comfortable experience…

Initial access to advice was delayed due to my employer’s pension scheme (who were paying for this advice) - no fault of Informed Pensions.
A telephone appointment was then made swiftly, and the advisor (Ben) called promptly at the agreed time. The advisor was clear to obtain all relevant information and was easy to talk to. I would say that his questions were comprehensive and that he fully understood our needs and concerns.
His advice was provided at time of discussion and followed up with a clear report.
All-in-all a very comfortable experience and I have confidence in the advice given.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, relaxed manner on telephone. Took time to go over options & revisit any areas of uncertainty. Quick response to emails etc. I was a little unsure about getting in touch re my pension but was pleasantly surprised by how easy they made it seem. All in all very impressed.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant pension advice process

An absolutely brilliant process of getting initial pension advice on my deferred DB pension from my former workplace employer who had arranged for this advice.
The initial digital forms which are e-mailed to you are simple to fill in (although you do, then need to find quite a bit of relevant info) you then email the forms back before an arranged 'teams' initial advice meeting. This pension advice meeting was really open, honest, interactive, and enlightening, this enabled me to make some good basic decisions, which meant I went no further for now. However Ben Gow was superb and led me through alot of info and scenarios and I look forward to working with him in the future when the time is right for me.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Initial discussion on pension options

Had a call with Ben Gow of Informed Pensions to discuss some preliminary information regarding a Defined Benefits pension. Ben was very helpful and was able to answer most of my initial questions. Where he wasn't able to answer, he took on specific actions and he quickly followed up on these to provide answers.

22 August 2024
Unprompted review
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Reply from ilumiti

Thank you for leaving us a review and i'm glad to hear that Ben has been so supportive. Dan

Rated 5 out of 5 stars

Well worth speaking to Informed Pensions

We were very unsure of which path we were taking as we were given so many options, some we had never heard of.
After speaking to Ben and discussing the options we have a much clearer vision and he addressed concerns we had with one of the funds.

22 August 2024
Unprompted review
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Reply from ilumiti

Thank you John, i'll pass on your kind feedback to Ben. Dan

Rated 5 out of 5 stars

Pension

Pension - Plain English
I found Ben explaining the complex Pension language in a great way, answered all my questions, and would explain something again in a different way to help my understanding on such an important part of lives - Pension Thankyou again Ben

28 June 2024
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Gary, that's great to hear, i'll pass on your kind comments to Ben. Dan

Rated 5 out of 5 stars

Very concise explanations this sort of…

Very concise explanations this sort of information normally goes over my head all was explained very well and the follow up information is very handy.I thoroughly recommend Informed Pensions and Ben Gow.

18 June 2024
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for leaving us a review - i'll let Ben know. Dan

Rated 5 out of 5 stars

Thank you!

I can't thank the Group Risk and Healthcare team enough for all their continued hard work and efforts. As an HR admin, you have made my work life so much easier - would recommend to anyone! Big shout out to Julie Clarke for her unending support and keeping us sane! Thank you all!

19 June 2024
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you Constance, I will pass on your kind words to the team. Dan

Rated 5 out of 5 stars

A very informative consultation

A very informative consultation, friendly and professional. Elliot provided me with honest and open advice, going through pros and cons of different options in a manner that was very easy to digest. Recommended!

31 May 2024
Unprompted review
ilumiti logo

Reply from ilumiti

Thanks Roy, I'll pass on your feedback to Elliot! Dan

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