Banner for ilumiti

ilumiti Reviews 

599
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, helpful, and genuinely invested in their needs, making interactions pleasant and comfortable. Many people appreciated the clear and respectful communication, which helped them feel at ease during their consultations. Consumers frequently highlight the advisors' deep knowledge and expertise, enabling them to provide valuable insights and tailored advice. The explanations were consistently clear and easy to understand, helping people make informed decisions. Overall, the service is described as excellent, efficient, and stress-free, leading to a highly positive experience for customers.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the knowledge and... See more

Service

Customers had positive experiences with service, consistently describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more

Rated 5 out of 5 stars

Andy was knowledgeable, well informed and skilled at engaging in 2-way conversation with me. The generalities of a PIE as well as my own situation were amply covered and the decision my wife and I hav... See more


Company details

  1. #2 of 20 best companies in Financial Planner
  2. #6 of 51 best companies in Financial advisor

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(599)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jack Saunders was fab explained…

Jack Saunders was fab explained everything really well as well as listened to my expectations. Thanks definitely recommend

22 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Maxine, Thank you for your kind words! We are so glad that you are happy with our services

Rated 5 out of 5 stars

PIE advice

Very clear and helpful advice

11 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for your review Nigel

Rated 5 out of 5 stars

Very efficient service

Very professional and very patient with explanations of complex finance. Would definitely recommend! Thanks, Ben!

8 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Jack, Thank you for your review! We are so glad that you found the session useful.

Rated 5 out of 5 stars

Great advice provided

Really great advice and explained things clearly. Would definitely use again

4 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Richard, Thank you for taking the time to write a review. We value your opinion.

Rated 5 out of 5 stars

I know next to nothing about pensions…

I know next to nothing about pensions and I received clear, concise guidance about how I could potentially maximise my income during retirement.
Definitely put my mind at ease!

4 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi John, We are glad that you found the session to be informative and helpful

Rated 5 out of 5 stars

Jack was absolutely fantastic

Jack was absolutely fantastic.

He gave me all the information I needed and more. Was really informative about all the topics.

Fantastic at his job.

3 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Tom, Thank you for your support and kind words for Jack - I'll be sure to pass them on.

Rated 5 out of 5 stars

Pension options

Had a good conversation with Jack re a potential pension transfer. He listened to my needs and then went through all the options in detail giving the pros and cons of each one. In the end was able to come to decision thanks to Jack”s advice.

31 July 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi there, Thank you for your kind words, I'll pass on the feedback to Jack.

Rated 5 out of 5 stars

Straightforward conversation to support…

Straightforward conversation to support a pension decision. Jack asked questions to understand my circumstances and aspirations. Felt supported to complete a necessary, but dreaded task.

26 July 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Yvonne, Thank you for leaving a review, it really helps us.

Rated 5 out of 5 stars

Friendly clear advice

Good advice and gave clear synopsis of my options and helped me make an informed decision

28 July 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for leaving a review

Rated 5 out of 5 stars

Excellent Customer Service

The advisor I spoke with was very nice and helped me understand my options and gave me the chance to ask questions or clarify any details I was unsure of.

21 July 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Sharon, Thank you for your kind words. We are always looking for ways to improve our services, and your feedback is valuable to us.

Rated 5 out of 5 stars

Good and informative advice

The person I had was very informative and helpful with suggestions and ideas for me to look at which has now given me good ideas what to do going forward. Pre-preparation helps if you need this service and the form pre-sent did that hence made it easy to discuss issue etc.

22 June 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Ian, We are grateful for your feedback.

Rated 5 out of 5 stars

Great service presented very well and…

Great service presented very well and made you feel at easy. All questions explained and information easy to understand.

21 June 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Mark, thank you for leaving a review for us, it helps us to grow as a company.

Rated 5 out of 5 stars

Professional and clear advice.

Ben was very professional and gave excellent advice guided by our information. I would have no hesitation in recommending him for financial pension advice.

19 June 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Dermot, thank you for taking the time to leave Ben a review, I'll pass this onto him. Dan

Rated 5 out of 5 stars

Professional and personal service…

Professional and personal service delivered in an informative and unbiased manner. Each pension option explained to me clearly and easy to understand. The adviser spent time asking about my personal situation, my future aspirations and my response to investment risks and used this information together with my pension details to recommend the best option. He also provided estimated calculations, based on current market conditions, on annuity options and other options citing the pros and cons if I chose to leave my final salary pension scheme. He was clearly very experienced and knowledgeable in his field and able to cut through the financial jargon and explain it in a simple way. I felt confident and reassured that having taking financial advice, I had made the right choice for me.

13 June 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Kim, I'm thrilled to hear you had such a positive experience and thank you so much for leaving us a review.

Rated 5 out of 5 stars

Experience

Clear and easy people to talk too.

30 May 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for taking the time to leave a review Bryan!

Rated 5 out of 5 stars

Excellent service professional advice

Excellent service professional advice, all information given easy to understand and form a decision. Thanks to Jack for providing sound financial advice.

19 May 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for taking the time to leave a review for us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look