Banner for ilumiti

ilumiti Reviews 

600
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, helpful, and genuinely invested in their needs, making interactions pleasant and comfortable. Many people appreciated the clear and respectful communication, which helped them feel at ease during their consultations. Consumers frequently highlight the advisors' deep knowledge and expertise, enabling them to provide valuable insights and tailored advice. The explanations were consistently clear and easy to understand, helping people make informed decisions. Overall, the service is described as excellent, efficient, and stress-free, leading to a highly positive experience for customers.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the knowledge and... See more

Service

Customers had positive experiences with service, consistently describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more

Rated 5 out of 5 stars

Andy was knowledgeable, well informed and skilled at engaging in 2-way conversation with me. The generalities of a PIE as well as my own situation were amply covered and the decision my wife and I hav... See more


Company details

  1. #2 of 20 best companies in Financial Planner
  2. #6 of 51 best companies in Financial advisor

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

600 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(600)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service professional advice

Excellent service professional advice, all information given easy to understand and form a decision. Thanks to Jack for providing sound financial advice.

19 May 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for taking the time to leave a review for us!

Rated 5 out of 5 stars

...clearly new his subject matter...

Jack was friendly and clearly new his subject matter. The advice he gave has been extremely helpful in helping us to make an important decision in our pension planing.

23 May 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Steve, thank you for your kind feedback.

Rated 5 out of 5 stars

The adviser was very thorough in his…

The adviser was very thorough in his explanation of my pension analysis and made the complex subject very simple to understand, providing me with detailed options moving forward on retirement.

22 March 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you Mark!

Rated 5 out of 5 stars

Jack Saunders talked me through my…

Jack Saunders talked me through my current pension and options. He came across as experienced, knowledgeable and very helpful.

28 April 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for taking the time to review us Emma!

Rated 5 out of 5 stars

jack explained everything around my…

jack explained everything around my pension possibilities in enough detail and clarity for me to understand all my options

14 April 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Your review is much appreciated Graeme

Rated 5 out of 5 stars

Professional balanced advise

Jack had done his homework and had all of my information to hand, he answered all of the questions that I had in a clear straightforward way. Excellent.

13 April 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Justin, that's great, I'll pass on your kind feedback to Jack

Rated 5 out of 5 stars

Great team with trusted advice

The team at Lemonade gave me straightforward and practical advice regarding my workplace pension. Jack Saunders was particularly knowledgeable and guided me through the recent changes to pensions legislation and the best way forward noting my individual circumstances.

4 April 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Carl, thank you so much for leaving us a review.

Rated 5 out of 5 stars

I’d like to thank Steve Clarke for his…

I’d like to thank Steve Clarke for his brilliant advice and explaining the choices I can make with my pension he explains things in simple terms that are easy to understand and such a lovely person to deal with.
Chrissie

24 March 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Christine, thank you for leaving us a review.

Rated 5 out of 5 stars

Great provider

Great quality, clear advice. Richard knows his stuff and made sure I was on the right path.

17 March 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Chris, thank you for your review - I'll pass on your feedback to Richard.

Rated 5 out of 5 stars

My experience was extremely positive

My experience was extremely positive. They were absolutely brilliant at explaining my pension options and I have a much better understanding and clearer vision of what I need to achieve with my pensions going forward. Can’t recommend the service highly enough and I will be following the advice given. Thank you.

23 February 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Lynnes, thank you for such a glowing review!

Rated 5 out of 5 stars

Helpful, knowledgeable, efficient.

Our Chartered Financial Planner has been knowledgeable, approachable and friendly. He has explained a difficult situation in a way which makes it understandable to us. Documentation and emails/correspondence have been handled quickly and efficiently.

14 March 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Jean, I'm thrilled to hear you had such a positive experience and thank you for taking the time to write us a review

Rated 5 out of 5 stars

Jack was extremely helpful

Jack was really helpful, easy to understand and explained everything in simple terms.

6 January 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Kate, thank you for leaving feedback for us, i'll pass on your comments to Jack.

Rated 5 out of 5 stars

I recently had a mtg and overview of my…

I recently had a mtg and overview of my pension and financial documents with Jack. He explained everything very clearly in a manner I could understand.
Nothing was too much trouble to explain and I wasn't blinded by financial jargon.
A really well spent hour of my day.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Informed Pensions - Great Experience

Lewis was great at explaining the implications of the various options and made it very clear to me without steering me towards any particular course of action.

I valued the discussion greatly as Lewis pointed out a number of areas that I hadn't fully understood.

At the end of the meeting I came away with a very clear view of my options and Lewis explained the next steps and followed up with the documentation.

I came away with a very positive view of Lewis and Informed Pensions in general having also interacted with Ben, Zeid and Andy to set up the meeting.

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Pension review with Informed Pensions

Jack was a very helpful Pensions Adviser. I believed the information I was being provided with was impartial and it helped me to reach a firm decision on the best way forward with my pension at the end of the session.

1 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look