Purchased on the 1/10/2024 and still not recieved. Paid $10 for shipping as well! I've made several attempts to email (as that's the only way to contact) and had no response.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrendous customer service! We bought 7 full price tickets but made an error and bought them for the car visit instead of on foot (total of $133). After contacting them seeking to correct the issue,... See more
I purchased the Tom Yum Gai Rice Noodles and followed the instructions to cook. It says pour boiling water and replace lid. When i did this the pot exploded and the boiling water went all over me and... See more
Company replied
I ordered 2 meals last Sunday. I received a text to say the flood would be delivered by the delivery company and I replied to ask them to leave the package with a neighbour. That was it... See more
Company replied
Company details
Contact info
Hownsgill Park, DH8 7NU, Consett
- 0800 505 3232
- customerservice@ilumiworld.com
- ilumiworld.com
Good food promptly delivered
Large range of tasty gluten free ready meals suitable for people who have Coeliac's disease.
At last variety in free from foods.
Variety and quality without taste being compromised in this free from range.
Ilumi GF 7 Day Pack
The food packs were very easy to use and very tasty! I am a very fit and active individual, so my only criticism is the portion sizes of the main courses were a bit small for me!
Illumi Ready meals are fantastic!
I am extremely impressed with these meals, for starters they are gluten and dairy free which suits my health needs. They are stored at room temperature so they dont take up fridge or freezer space.
The quality of the food is amazing tastes like really top quality home cooked or gastro pub quality. I am disabled and not always able to make a meal from scratch. This way I can have a tasty nutritious meal that feels like a treat but is good quality, generous portions and not filled with nasty additives and trans fats etc.
Singapore Noodles
Sealing strip round top of cup would not tear - had to find scissors to cut it. Fill line could have been emphasised more. Noodles tasted fine until I got to the bottom of the cup - there I found quite a lot of the seasoning and the last of the noodles were too salty to eat.

Reply from ilumi
review by David
I had a discount code for the first sample order which was supposed to be activated at checkout and reduce the cost to £35 from £50. However there was no such procedure so I finished up paying £50 so I am not best pleased

Reply from ilumi
easy, quick,
ordered on line and delivered two days later - swift & reliable
goods of good quality
Would recommend and would never be without ilumi in the cupboard
Your products are a lifeline to normality for me. It means I can enjoy a hot spicy curry with friends and family while they have a takeaway. It also means that for people who are daunted to cook for me, I can offer to bring something to simple that it just needs a whizz in the microwave and no preparation. Thank you. Only problem was two of my favourites were out of stock this time around - the Cardamom chicken is my all time top 10 favourite and I couldn't buy it wiht my last order. Booo.
Lovely food
The items I ordered arrived promptly the next day in a box with no unnecessary packaging. It's really useful that it doesn';t need to be stored in a fridge or freezer, it's good value and it tastes good too. A cut above the usual ready meals.
Items missing....
I'm a fan of Ilumi, but on this occasion there was items missing from my delivery. Have sent two emails regarding this over the last week. Had no response from them yet.

Reply from ilumi
Not enough vegetarian
My husband and I love the convenience of your food pouches and taste but one of us is vegetarian and find it very limited . Please more vegetarian options please please please
Gluten Free experts....
Great service and super fast delivery. Meals are delicious and very convenient.
Quality 'convenience' food with trustworthy ingredients
Illumi produce excellent meals for those with allergies. The foil pouches don't need refrigerating, so I always have one in my bag if we're going out & I'm not sure if the menu will cope with both my gluten & dairy sensitivities. They're delicios, nutritious, convenient and good value for money. Delivery is also very prompt and reliable. I can't fault them!
Too little, too late.
Poor communication and slow delivery, did not keep to promised 24hr express delivery. Did not feel that complaint was taken seriously.

Reply from ilumi
Worth a try
Come highly recommended. Excellent customer service. Haven't tried the meals yet so can't comment on flavour or value for money.
Find your favourites!
Great prices and delicious food low on calories. I prefer some recipes to others, and with so much to choose from, new products added frequently and many offers I am sure it will only get better! My current top picks are pea and mint soup, and the mushroom rice which I have everyday for lunch.
Problem solved!
Finding Ilumi has been a life saver. I am vegetarian and I won't cook or touch meat. My partner has recently been diagnosed coeliac and this has made meals very difficult as most of the vegetarian products are not gluten free. Ilumi has allowed us to have separate food easily. I have gone back to salads and he is more than happy to have meat again and has enjoyed every one so far.
Fab!
Order arrived so quickly! So quick and easy to prepare the dishes and so very tasty! I am so looking forward to trying more of the range soon! :)
Brilliant products and great to have tasty gluten free savoury food after 10 years
Absolutely great gluten free food and very good value will definitely be buying again such a nice change to get savoury healthy food for a change and a super delivery and great service would recommend this company without a doubt to any person.
Safe food, tastes good, good value
For convenient, allergy-free meals the Ilumi meals taste surprisingly good. Always useful to have on hand when you need something safe to eat fast. The company is also very easy to deal with, and prices the meals so that they are affordable. 5 stars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







