The iOS app is almost impossible to use, bank account and card live their independent lives. I can see pin only 5 times a month - what a stupid restriction. I'm a software engineer and it's clear that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For an app only bank the app is 8/10 but everything else is so slow or dosnt work. ive tried several times to cancel a card because i want to close an account. But the account cant be closed until the... See more
Scam! I signed up for an phone insurance vis their app, but due to multiple technical errors in the app, I decided to use my right of withdrawal. After 16 days, I still haven't gotten an confirma... See more
Similar to other reviews.. Very bad experience. The app UX isn't great. Many times errors occur and payment can't be made. The support agents have different answers each time, and one even hung up on... See more
1.4
Bad
225 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They just don't care.
Well I started trying to open one of their accounts over a month ago. Filled in all the on line forms and sent them my documentation. Then I received the confirmation email to say the account was open and that the documentation and my debit card would arrive shortly. After two weeks nothing. I contacted them and after bouncing a few emails because they hadn't read the first one they said they're target for getting the card out was 10 to 15 working days. So I waited and when nothing arrived I contacted them again. Same double shuffle because they don't read the emails properly and they told me the target for getting the card out was 15 to 20 working days. Still haven't received anything and they haven't replied to my last email, but I'm expecting, if I ever do get a reply, that they'll tell me the target is 20 to 25 working days, etc, etc. Anything to avoid them actually having to do anything!
BTW they always respond instantly on face book - with an innocuous automated response posing as a human.
13 September 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.