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Imaginatal Reviews 609

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, making them feel at ease and well-cared for during their visits. The service is frequently highlighted as outstanding, with many appreciating the thorough explanations, compassionate approach, and the overall smooth and reassuring user experience. Booking appointments is described as quick and straightforward, often allowing for same-day scheduling, which adds to the convenience and positive impression. However, some customers experienced issues with product quality, such as unclear 4D images or poorly printed keepsakes, leading to disappointment despite the staff's efforts. A few other people also felt that communication was lacking during scans or encountered delays, with one instance noting a sonographer's late arrival and an impersonal approach.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Service

Reviewers mention positive feedback about service, often highlighting the clear instructions, professional... See more

User experience

Users consistently report overwhelmingly positive experiences, describing them as friendly, welcoming, and... See more

Product

Clients share ambiguous opinions on product offerings, with some reviewers praising the keepsakes, such as 3D... See more

Booking process

Consumers find the booking process to be positive, with many highlighting how easy and straightforward it is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied

Rated 5 out of 5 stars

We couldn’t be happier with how our baby’s HD 4D scan went. The service provided by Imaginatal in Oxford was outstanding. Their staff was extremely friendly, they put us at ease and provided us with a... See more

Company replied


Company details

  1. #5 of 14 best companies in Medical Diagnostic Imaging Centre
  2. #1 of 6 best companies in Medical imaging centre

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

609 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for leaving us such a lovely rating — it means a lot to know you enjoyed your visit. We’re so glad we could help make the appointment feel special, and we’d be delighted to welcome you back anytime. ❤️

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent experience to find out the…

Excellent experience to find out the gender of our baby

16 January 2026
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for sharing your lovely feedback — we’re so pleased we could be part of such a special milestone and help you find out your baby’s gender. Wishing you an exciting rest of your pregnancy, and we’d love to welcome you back again anytime.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The word of toys and quiet…

I love this place from entrance because I was feeling like in another words of toys and quiet.I love the lady from reception and also the lady who offer me a gender reveal and I m not gona forget ever! Thank you for that guys!I strong
Recommend! ❤️❤️❤️❤️

22 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for such a heartfelt review! We're so touched to hear how special your experience was from the very moment you walked in. It’s lovely to know our team made a lasting impression—especially during such an unforgettable moment like your gender reveal. Your kind words and recommendation mean the world to us! ❤️

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

We had the best experience with our…

We had the best experience with our gender reveal scan, the facilities are spotless and it’s such a warming and calm environment.

22 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely review! We’re thrilled to hear that your gender reveal scan was such a special experience. It’s wonderful to know you enjoyed the spotless facilities and felt at ease in our calm and welcoming environment.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very satisfying experience and the…

Very satisfying experience and the doctor is really gentle and patient.

21 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind words! We’re so glad to hear you had a satisfying experience and that the doctor’s gentle and patient approach helped make your visit a positive one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very good.

Very good.
I am happy.
Thankyou.🤗

13 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you! We’re so happy to hear you had a good experience with us. Your kind words mean alot

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The whole experience was professional

The whole experience was professional, calming and reassuring. The sonographer was very polite and spoke through the whole experience clearly. She was happy to answer any questions at the end which was very helpful.

The reception staff were very welcoming and friendly.

I would definitely recommend this to others and would visit again in the future.

19 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your thoughtful review! We’re so pleased to hear that you felt calm and reassured throughout your visit, and that both our sonographer and reception team made such a positive impression. It’s great to know your questions were answered with care. We truly appreciate your recommendation and look forward to welcoming you back again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience, booked in the morning arrive mid afternoon was seen earlier than the time I booked, thorough scan even if baby wasn’t playing ball, saw what we needed to see and the gender confirmed second time around from a previous scan.

18 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely review! We're so glad we could accommodate you quickly and that everything went smoothly—even with a cheeky baby not quite cooperating! It’s great to hear the scan was thorough and that you were able to get that all-important gender confirmation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

quick, ease of experience, prompt service

The service provided was good overall care, with attentive staff and clear communication. Appointments are generally well organised, and care was thorough.

9 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind review! We're glad to hear you felt well cared for and that our team provided attentive support and clear communication throughout. It’s great to know the appointment process felt smooth and well-organised for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful experience!

We had a wonderful experience for an early scan at almost 9 weeks. We'd had an early scan with our last pregnancy at a different clinic and this one far exceeded that experience.
After previously experiencing a miscarriage and fertility issues, it was so appreciated that everything was explained to me in such detail. As it was early, I had a probe scan as the ultrasound alone wouldn't detect much. The probe was able to show me a much clearer image of my baby, and hear the heartbeat which was amazing. I feel more connected to my baby at this early stage and would 100% recommend Imaginatal.

15 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for sharing such a heartfelt review. We’re deeply moved to hear how meaningful this experience was for you. It’s wonderful to know that the clarity, care, and detailed explanations helped you feel reassured and more connected to your baby at this early stage. We’re honoured to have been a part of such a special moment and truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience. The staff was polite and especially the doctor was kind , patient and very helpful. she explained everything clearly and made me feel safe and relaxed during the procedure. I'm very grateful for her care.😇

8 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind and thoughtful review! We're so pleased to hear that you felt safe, relaxed, and well cared for during your visit. It’s wonderful to know the doctor took the time to explain everything with such kindness and patience. Your words truly mean a lot to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Place is lovely and staff are very…

Place is lovely and staff are very friendly, Joseph did the scan and he was great, put us at ease and was very informative. Thanks for a great experience

13 January 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

We’re really happy you enjoyed your visit and felt comfortable from the moment you arrived. We’ll be sure to pass your kind words on to Joseph; he’ll be delighted to hear he helped you feel relaxed and well looked after throughout the scan.

We truly appreciate you choosing Imaginatal and hope to see you again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service

The staff were very friendly and informative. We are very happy with our experience at Imaginatal and would gladly recommend to anyone!

13 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for taking the time to leave such a lovely review. We’re really pleased you felt well looked after and that our team could guide you through everything clearly It means a lot that you’d recommend us, and we’d be delighted to welcome you back whenever you need us again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It was amazing!

11 January 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you so much! We’re really happy to hear you had an amazing experience with us and we’d love to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Professional, very high quality

Professional and high quality instruments. Very pleasant and positive experience.

11 January 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you for your kind review. Creating a high-quality experience from start to finish is so important to us, and it’s lovely to know it came through for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff are lovely and welcoming

The staff are lovely and welcoming, had all my private scans here & always had a lush experience

3 January 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you for your lovely feedback. It means so much that you’ve chosen Imaginatal for all of your private scans, and we’re really pleased each visit has felt warm, comfortable, and enjoyable.

We truly appreciate your continued support and look forward to welcoming you back whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service & very friendly staff

We couldn’t be happier with how our baby’s HD 4D scan went. The service provided by Imaginatal in Oxford was outstanding. Their staff was extremely friendly, they put us at ease and provided us with all the necessary information prior to scanning. The environment was very clean. They delivered what the package stated. Even more. We received a great quality goodie bag at the end of our appointment. Highly recommended!

10 January 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you for your kind review. We’re delighted your scan in Oxford was such a special experience and that you left feeling confident and well looked after.

It’s lovely to hear the team helped you feel relaxed from the moment you arrived, and that everything felt clear and well explained before the scan began. We also really appreciate you noticing the little touches — from the spotless environment to the extras at the end.

Thank you again for recommending us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Such a great experience

Such a great experience. Real difference from an NHS scan. Thank you team <3

9 January 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you so much for your lovely message. We’re really happy to hear you had such a great experience with us. Creating a calm, personal and unrushed appointment is exactly what we aim for, so it’s wonderful to know that came through for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Pelvic

I would like to give a very positive review to my sonographer, Rumbi Mhlanga.
She was very kind, patient, and professional throughout the appointment. She explained everything clearly and made me feel comfortable and at ease.

She took her time, listened carefully, and showed genuine care. I never felt rushed or ignored. Her attitude and professionalism made a big difference, and I truly appreciated her support.

Thank you, Rumbi, for your excellent care.

10 January 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you so much for sharing this wonderful feedback. We’re delighted to hear how supported you felt throughout your appointment, and we’ll be sure to pass your kind words on to Rumbi Mhlanga.

Creating a calm, reassuring experience is so important, and it means a lot to know Rumbi’s care, patience, and clear explanations helped you feel relaxed and listened to. We really appreciate you taking the time to recognise her in such a thoughtful way.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very happy- lots of information and checks

We brought our two year old and they were all very friendly. I felt like we got a lot of information from the scan. Very happy

10 January 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for taking the time to leave such a lovely review. We’re really pleased your little one felt comfortable with us, and that the appointment felt clear and informative throughout. It means a lot to know you left feeling confident and happy with your experience.

Best wishes,
Imaginatal Team

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