Independent Mortgage Brokers Reviews 

244
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, particularly highlighting their patience and clear explanations throughout the process. The customer service is frequently described as excellent, with many appreciating the quick response times and the ease of communication. Reviewers found the service reliable and efficient, noting that the team goes above and beyond to secure great deals and provide sound advice, making complex processes feel simple and stress-free. Many expressed gratitude for the support received, especially during significant life events like buying a first home or remortgaging, and highly recommend the company for its dedication and expertise.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage broker
  2. Finance broker
  3. Financial advisor
  4. Non-bank financial service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

244 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(244)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lee and Sarah were great professional

Lee and Sarah were professional, managed our mortgage five years ago and re-mortgage process last April. Sarah worked very hard to get the best deal that matches our plan, provided answers for all our questions. Thank you

3 April 2025
Unprompted review
Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with our mortgage advisors – they were absolutely impeccable from start to finish. Extremely professional, helpful, and always ready to support us with any questions or concerns. Their guidance made the whole process much easier and clearer. Highly recommended!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Super-efficient and pleasantly informal

Quite simply Sarah Devine at IMB has been outstanding. Her super-efficiency coupled with informality simplified the mortgage procedure to an extent I had feared was impossible, not least because our circumstances were "niche" not on one but on two separate ways. Sarah's expertise triumphed every time!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding - Again!

This is the third time I’ve used Sarah as my mortgage advisor, and once again she has been absolutely fantastic. From start to finish, she made the whole process smooth, stress-free, and incredibly efficient. She always takes the time to explain everything clearly.

Sarah is friendly, approachable, and genuinely cares. She’s been a huge support throughout each of my purchases, and I wouldn’t trust anyone else with my mortgage.

Highly recommended – thank you again Sarah!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Lee and Sarah from IMB have provided us…

Lee and Sarah from IMB have provided us a fantastic service from start to finish for our recent remortgage. Such a smooth process and they supported us throughout providing me with answers to questions, advice and expertise. Fantastic professional service would highly recommend to anyone!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage made easy

First time buyer mortgage process simplified thanks to Sarah's knowledge, guidance and support whilst trying to do my work around the clock. Proved a real stress easer using IMB paired with an ease of use online portal tool for up to date ongoings. Ended up with an excellent starting deal, no doubt proving a peace of mind when remortgage comes calling. Very happy. Highly recommend. Many thanks.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

What can I say this was the easiest I…

What can I say this was the easiest I have ever remortgaged any of my properties. Everything was made super simple by Lee. All the documentation being able to be done via the app and regular updates on the process. All completed and offer within a week I can not recommend high enough.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!!!

The service from Lee and Sarah is impeccable! Everything is proceeding smoothly, every query is answered without any hiccups. We are truly grateful for the professional service. We are new to the buying process, with so many questions, they ensure that everything is clarified and understood. We are truly fortunate to have such a professional service throughout the process.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Extremely recommended

We are sincerely grateful for all the assistance and support we receive from Lee Mynard. Any queries you may have are promptly answered. We are currently embarking on the process of purchasing our first home, and the level of professionalism displayed by Lee and Sarah is priceless.
If you need professional service don't think twice-Lee Mynard is the right choice!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Lee.He is very professional.Everything was moving smoothly.Excellent communication and timely response.Thanks very much !!!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I contacted Lee in order to start the process of buying my first house, Lee was very proactive in starting my mortgage journey and helping me seek a solicitor, everything was explained very thoroughly and he has kept me up to date throughout the process, he has went above and beyond by staying in contact with my solicitor and providing me with updates. I would highly recommend Lee.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service by Lee and Sarah

Great service by Lee and Sarah. I would recommend them to sort out your mortgage needs.
Lee sorted my mortgage for my new build house purchase in 2019 and he has just sorted my remortgage.
Thanks again guys!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

My husband and I had a wonderful…

My husband and I had a wonderful experience working with Lee Maynard in helping us getting a mortgage offer. From beginning to end, after been rejected from other lenders but Lee gave us assurance of getting an offer for us. he was informative, extremely thorough and attentive with our circumstances needs, thus making sure that we were getting the best deal possible. We would highly recommend Lee and his company to everyone. They are the best.

6 November 2024
Unprompted review

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